Understanding the Role of University Ombuds Services
Explore the valuable services provided by the Office of Ombuds Services, including assistance in conflict resolution for students, staff, faculty, and others. Learn about the responsibilities of a University Ombuds Officer, the boundaries within which they operate, when to seek their assistance, and the benefits of utilizing their services. Discover what disputes the office does not address and the advantages of consulting with the Ombuds Services for effective problem-solving and enhanced communication skills.
- Ombuds Services
- Conflict Resolution
- University Ombuds Officer
- Communication Skills
- Dispute Resolution
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Presentation Transcript
Office Of Ombuds Services The Office of Ombuds Services Provides: An accessible, independent, impartial, informal, and confidential resource to assist Students, Staff, Faculty, and Others in the resolution of problems and conflicts.
The Role Of University Ombuds Officer Active listener Provides options for resolution Responds to questions Explains university policies and procedures Facilitates and/or mediates communication between individuals Provides steps to resolve problems Provides data on trends or patterns of problems and/or complaints to the university president
University Ombuds Officer Works Within Boundaries The University Ombuds Officer WILL NOT: Direct any university office to change a decision Offer legal advice Make decisions for you Have a stake in outcomes Be a part of any formal processes Advocate for any party to the dispute
When Should I Contact The Office of Ombuds Services? Make contact as soon as you feel there might be a problem you cannot resolve Need to discuss a sensitive question or issue Feel you have been treated unfairly Situation requiring negotiation or facilitating communication Unsure which policies, procedures, or regulations apply When you are unsure of where to go or what options exist to solve a problem
Are There Disputes The Office Of Ombuds Does Not Address? Disputes between members of the campus community and private individuals, such as your significant other, landlords, or parents Disputes involving formal processes, such as grievances, disciplinary actions or legal suits
What Will I Gain By Coming To The Office of Ombuds Services? Insight into a complicated situation A clearer perspective on your issue or concern Enhanced ability to deal effectively with a problem Identification and clarification of options Effective communication skills to resolve interpersonal issues
What Other Services Does The Office Of Ombuds Services Provide? Role-play Consultation Strategize options Active listener Analysis of options for Nonjudgmental sounding board resolution Conflict communication Mediation coaching Suggest changes in university Provide workshops for students, policies and procedures faculty, and staff
What Does Confidentiality Mean? Confidentiality of all dealings and communications with Office of Ombuds Services Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept confidential Communications with the Ombuds Officer is not a first step in a formal complaint to the university The Ombuds Officer does not communicate with attorneys or have any involvement in a matter once legal steps have been initiated
Maintaining Confidentiality No confidential or sensitive information is communicated by e-mail or voice mail Confidentiality is maintained by the university Ombuds Officer and by you
Contact Information Twillea Evans-Carthen, Ombuds Officer, Director of Ombuds Services CSUSB Office of Ombuds Services 5500 University Parkway, PL-268 San Bernardino, CA 92407 Office Number: (909) 909-5635 Fax Number: (909) 537-7528 Website: http://ombuds.csusb.edu/
