Role of University Ombuds Services
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The Office of Ombuds Services
Provides:
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An accessible, independent,
impartial, informal, and confidential
resource to assist Students, Staff,
Faculty, and Others in the resolution
of problems and conflicts.
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Active listener
Provides options for resolution
Responds to questions
Explains university policies and procedures
Facilitates and/or mediates communication between
individuals
Provides steps to resolve problems
Provides data on trends or patterns of problems
and/or complaints to the university president
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The University Ombuds Officer WILL
NOT:
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Direct any university office to change a
decision
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Offer legal advice
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Make decisions for you
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Have a stake in outcomes
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Be a part of any formal processes
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Advocate for any party to the dispute
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Make contact as soon as you feel there might be a
problem you cannot resolve
Need to discuss a sensitive question or issue
Feel you have been treated unfairly
Situation requiring negotiation or facilitating
communication
Unsure which policies, procedures, or regulations apply
When you are unsure of where to go or what options
exist to solve a problem
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Disputes between members of the
campus community and private
individuals, such as your significant
other, landlords, or parents
Disputes involving formal
processes, such as grievances,
disciplinary actions or legal suits
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Insight into a complicated situation
A clearer perspective on your issue or concern
Enhanced ability to deal effectively with a problem
Identification and clarification of options
Effective communication skills to resolve
interpersonal issues
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Consultation
Active listener
Nonjudgmental sounding board
Conflict communication
coaching
Provide workshops for students,
faculty, and staff
Role-play
Strategize options
Analysis of options for
resolution
Mediation
Suggest changes in university
policies and procedures
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Confidentiality of all dealings and communications with Office of
Ombuds Services
Issues regarding any disclosures of public safety, such as danger to
oneself or others may not be kept confidential
Communications with the Ombuds Officer is not a first step in a formal
complaint to the university
The Ombuds Officer does not communicate with attorneys or have any
involvement in a matter once legal steps have been initiated
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No confidential or sensitive information is
communicated by e-mail or voice mail
Confidentiality is maintained by the university
Ombuds Officer and by you
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Ombuds Officer, Director of Ombuds Services
CSUSB Office of Ombuds Services
5500 University Parkway, PL-268
San Bernardino, CA 92407
Office Number:
(909) 909-5635
Fax Number:
(909) 537-7528
Website:
http://ombuds.csusb.edu/
Explore the valuable services provided by the Office of Ombuds Services, including assistance in conflict resolution for students, staff, faculty, and others. Learn about the responsibilities of a University Ombuds Officer, the boundaries within which they operate, when to seek their assistance, and the benefits of utilizing their services. Discover what disputes the office does not address and the advantages of consulting with the Ombuds Services for effective problem-solving and enhanced communication skills.
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Presentation Transcript
Office Of Ombuds Services The Office of Ombuds Services Provides: An accessible, independent, impartial, informal, and confidential resource to assist Students, Staff, Faculty, and Others in the resolution of problems and conflicts.
The Role Of University Ombuds Officer Active listener Provides options for resolution Responds to questions Explains university policies and procedures Facilitates and/or mediates communication between individuals Provides steps to resolve problems Provides data on trends or patterns of problems and/or complaints to the university president
University Ombuds Officer Works Within Boundaries The University Ombuds Officer WILL NOT: Direct any university office to change a decision Offer legal advice Make decisions for you Have a stake in outcomes Be a part of any formal processes Advocate for any party to the dispute
When Should I Contact The Office of Ombuds Services? Make contact as soon as you feel there might be a problem you cannot resolve Need to discuss a sensitive question or issue Feel you have been treated unfairly Situation requiring negotiation or facilitating communication Unsure which policies, procedures, or regulations apply When you are unsure of where to go or what options exist to solve a problem
Are There Disputes The Office Of Ombuds Does Not Address? Disputes between members of the campus community and private individuals, such as your significant other, landlords, or parents Disputes involving formal processes, such as grievances, disciplinary actions or legal suits
What Will I Gain By Coming To The Office of Ombuds Services? Insight into a complicated situation A clearer perspective on your issue or concern Enhanced ability to deal effectively with a problem Identification and clarification of options Effective communication skills to resolve interpersonal issues
What Other Services Does The Office Of Ombuds Services Provide? Role-play Consultation Strategize options Active listener Analysis of options for Nonjudgmental sounding board resolution Conflict communication Mediation coaching Suggest changes in university Provide workshops for students, policies and procedures faculty, and staff
What Does Confidentiality Mean? Confidentiality of all dealings and communications with Office of Ombuds Services Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept confidential Communications with the Ombuds Officer is not a first step in a formal complaint to the university The Ombuds Officer does not communicate with attorneys or have any involvement in a matter once legal steps have been initiated
Maintaining Confidentiality No confidential or sensitive information is communicated by e-mail or voice mail Confidentiality is maintained by the university Ombuds Officer and by you
Contact Information Twillea Evans-Carthen, Ombuds Officer, Director of Ombuds Services CSUSB Office of Ombuds Services 5500 University Parkway, PL-268 San Bernardino, CA 92407 Office Number: (909) 909-5635 Fax Number: (909) 537-7528 Website: http://ombuds.csusb.edu/
