Maximizing Business Growth with Microsoft Dynamics Service Plans
Explore the benefits of Microsoft Dynamics Service Plans in enhancing investment value, increasing ROI, and ensuring continuous productivity. These plans offer key advantages like access to innovation, cost control, and performance optimization, ultimately empowering businesses to evolve and thrive in a dynamic market landscape.
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Microsoft Dynamics Service Plans and how they can help your business grow
Unlock added value with Microsoft Dynamics Service Plans Microsoft Dynamics has consistent high industry recognition Products + Service Plans Plans maximize investment value Service 2
Increase investments current value & future predictability Value Consistency Service Plan Empowerment Predictability 3
Key benefits to ensure investment protection Use your software to its full potential Continuous access to innovation with new version rights, software updates and hotfixes Keep your costs down with Price protection for better budget predictability License credit Help your staff perform at its full potential 1000+ training options included 4
Service plans help to increase your investment value and ROI Optimize Ongoing Value Protect your investment Increase Productivity Flexibility A Microsoft Dynamics customer service plan maximizes your solution s ongoing value by giving you access to new innovation and functionality, while delivering critical updates to help keep your organization compliant. Microsoft stands by its customers at every stage of their lifecycle, providing choice, flexibility, and transparency as their business changes and grows. Microsoft provides innovative tools and services that empower people to be increasingly productive while meeting complex business challenges. Plan flexibility lets you choose the maintenance and support options that are most relevant for your business, helping you control costs and optimize value. New Version Rights, Updates, Hotfixes, Protected List Price, CustomerSource, Unlimited Access to Online Training, Dynamics Community, Investment Credits, and License Mobility 5
Reduce cost and Increase Performance with access to latest product releases Immediate access to the latest New Version Rights Service packs Hotfixes Microsoft Dynamics is vital to our company. An always-updated ERP solution is critical. Our service plan is what makes this possible and affordable. Kennet Brodersen Keep your solution at its peak performance Continually increase your organization s Uptime Performance Productivity IT Manager 6
Reduce system downtime and save money and resources accessing CustomerSource online portal Quick issue resolution Because CustomerSource is so easy to access and use, it encourages our employees to take initiative and empowers them to quickly find their own answers. Guidance for unleashing new functionality Unlimited access to training courses Innovative productivity tools Self-guided downloadable help documents Karen Navas IT Manager How-to articles Access to industry experts and peers 7
Unlock your solutions full potential with quality training offerings Included: 1000 + 24x7, online training courses E-learning The latest productivity tips The training let us restore good practices and do away with bad habits. Training Materials Study tools or desktop reference Karen Navas IT Manager Learning Plans Create your own training programs 8
Learn from others best practices with Managed Community Forums Managed communities ad support forums Tap into a worldwide community of experts Access deep knowledge and experience Managed by Microsoft support engineers Get a personal response within 2 days (with Advantage or Advantage Plus) 9
Better budget predictability with a Protected List Price Shield yourself from price fluctuations Avoid price fluctuations Microsoft records the system list price at the time of purchase. Assuming you remain current on your service plan, this price becomes the protected list price that your future service plan renewals are based on.* More accurately predict your budget 10
Protect your original investment credit with Transition Investment Credits Easy Transitions As your business grows, this benefit allows you to transition to a Dynamics solution that better fits with your company's future goals. License model Product Line Edition 11
License Mobility extend deployment flexibility Deploy application server software on-premises or in the cloud to take advantage of the lowest cost infrastructure for changing business priorities The primary reason to recommend using License Mobility was to reduce the licensing cost of a cloud-based solution by using existing licenses Luke Shepherd, Managing Director with Holistic Technologies Move application server workloads from on- premises to Service Providers at any time without additional licensing Extends the value of your server application license by deploying them on-premises or in the cloud 12
Support Lifecycle Complete lifecycle support for the Dynamics solutions Deploy Customer Support Customer Support Flexibility 5+5 support Mainstream lifecycle policy Support Request hotfixes Adopt Purchase Design changes /feature requests Extended Support Unified support experience Customer satisfaction Customer Support Customer Support Renewal 13
Problem Resolution Support Options to meet your needs 5 Levels of Microsoft Support 1 2 3 4 5 Unlimited Self-Help Support Pay Per Incident Limited 1:1 problem resolution* Unlimited 1:1 problem resolution* Premier support Proactive, dedicated support with access to network of experts to endure accelerated response and help with planning, rollouts, health checks and remediation 3-hour response 6 incidents/year Fastest response time 2 hours for critical cases - unlimited *For availability of each service offering by product please go to http://www.microsoft.com/dynamics/customer/en-us/service-plans.aspx 14
Microsoft Dynamics Lifecycle Services Cloud collaborative workspace for planning through implementation and operations tracking Microsoft Dynamics Lifecycle Services provides a cloud-based collaborative workspace for you to manage Dynamics solutions from planning to implementation operations. It provide tools by industry, for each phase of your project that help you manage the project and a dashboard for up-to-date project information. and Lifecycle Services can help Lifecycle Services provides We are able to realize value faster currently on a 90-day project cycle due to improved quality and consistency of our services. Improve Return on Investment (ROI) Increase efficiencies Speed time to value Process & Operation Predictability Automated development & deployment tools Reduce Total Cost of Ownership (TCO) Reduce downtime - Fortune 500 manufacturer Proactive code check against best practices 15
Enhancement Plan Benefits at a glance Benefits at a glance Self-directed support New version rights, hotfixes, service packs, and tax and regulatory release Protected list price and transition investment credit Unlimited access to online training, training manuals and access to certifications Access to CustomerSource: unique, online portal for customers License mobility KnowledgeBase, troubleshooting steps, solutions to common issues News and events, conference highlights, online webcasts Technical documentation, white papers, how-to articles, installation and user guides
Advantage Plan Shorten Resolution Time Shorten Resolution Time Six problem resolution support incidents with a three-hour response time Managed communities and support forums Access to CustomerSource and an online community of experts New version rights, hotfixes, service packs, and tax and regulatory releases KnowledgeBase, troubleshooting steps, solutions to common issues Technical documentation, white papers, how-to articles, installation and user guides Unlimited access to online training, training manuals and access to certifications Protected list price and transition investment credit License mobility
Advantage Plus Plan Personalized Support Personalized Support Unlimited 1:1 technical support 24x7 support for critical cases Managed communities and support forums Access to CustomerSource and an online community of experts New version rights, hotfixes, service packs, and tax and regulatory releases KnowledgeBase, troubleshooting steps, solutions to common issues Unlimited access to online training and certifications Protected List Price and Transition Investment Credit License mobility
Premier Services Assess Proactive monitoring services geared to pinpoint inefficiencies and risks in your environment Attain Desired State (people, process, technology) Stabilize Guidance on infrastructure design, development and deployment to reduce cost, time and risks Define Desired State Assess Current State Improve Operational best practices to help IT organizations become a strategic and agile asset to the business Educate Exclusive IT staff education to increase their capabilities and productivity In case an issue does arise, you are backed by a 24x7 global network of experts with unmatched knowledge of Microsoft products With support from Microsoft Services, you receive Accelerated response times you to speak to the correct subject matter experts right when you need them Access to a global network of experts with unmatched knowledge of Microsoft products Direct assistance with planning, rollouts, and rigorous health checks and remediation services Operations assessments to help streamline processes, including security measures and resource allocation Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment between business goals and IT investments 20
Service plans comparison chart Service and Support Plans for Microsoft Dynamics Service Plan for Microsoft Dynamics Support Plans for Microsoft Dynamics Microsoft Premier Services Enhancement Plan Advantage Plan Advantage PLUS Plan CustomerSource Access New Version Rights, Service Packs, Hot- Fixes, and Tax and regulatory Updates Unlimited Access to Online Training Service and Support Plan Benefits Transition Investment Credits Protected List Price Unlimited break/fix incidents Unlimited phone call-back Escalation Help Desk Six annual electronic or telephone support incidents Unlimited electronic or telephone support incidents Problem Resolution Support Response Time 3 hours Severity based <1 hour; priority routing 24 7 Problem Resolution Support Severity A cases Unlimited Managed Community Forums Cold Backups for Disaster Recovery Extended Hotfix Support Microsoft Dynamics Lifecycle Services License Mobility *Not available for Dynamics AX/NAV. The Advantage Plan is available only in the United States and Canada. The Advantage Plus Plan is available in limited geos for all products. Full availability and terms please refer to http://www.microsoft.com/en-us/Dynamics/service-plans.aspx 22
Service Plans help unlock full potential and value Products + Service Plans Investment Protection Optimize on going value Protect your investment Increase productivity 23
Links and resources More information about service plans options and the right plan for you can be found at http://www.microsoft.com/en- us/Dynamics/service-plans.aspx 24
