Why Empathy and Communication Matter in Business
Why Empathy and Communication Matter in
Business
Priyanka Komala
Origin of empathy
Communication + Empathy -> Asian culture
Three Tactics as an Asian American
Tactic 1: AAA
•
Behavior : It starts with YOU
•
Research : Dr. Ricardo Nuila, Physician and Story teller on Teaching
doctors to empathize
•
Tactic:
•
A – Assumptions
•
A – Acknowledge
•
A – Action
Tactic 2: Toot the Horn
•
Behavior : Engaging with your team
•
Research : A recent survey from
LeadershipIQ
, the workplace
training and research company surveyed 20,000 people on motivation
factors – “
Affiliation”
•
Tactic:
•
Ongoing recognition – management + peers
•
Build harmonious relationship
•
Invest in their career development
Tactic 3: Humor and Fun
•
Behavior : How would you describe the work place?
•
Research : Recent survey of 1200 employee by Make Their Day, an
employee motivation firm - 90% said a “fun work environment” was
extremely motivating.
•
Tactic:
•
Wall of Fame
•
Upside down – fun facts
•
Social outings
•
Book: The Levity Effect: Why it Pays to Lighten Up
Understanding the significance of empathy and communication in the business world is crucial for success. Priyanka Komala discusses the origins of empathy, its impact on Asian culture, and provides three valuable tactics for incorporating empathy into business interactions. These tactics include self-awareness and assumption management, team engagement through ongoing recognition, and fostering a fun work environment to boost motivation and productivity.
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Presentation Transcript
Why Empathy and Communication Matter in Business Priyanka Komala
Tactic 1: AAA Behavior : It starts with YOU Research : Dr. Ricardo Nuila, Physician and Story teller on Teaching doctors to empathize Tactic: A Assumptions A Acknowledge A Action
Tactic 2: Toot the Horn Behavior : Engaging with your team Research : A recent survey from LeadershipIQ, the workplace training and research company surveyed 20,000 people on motivation factors Affiliation Tactic: Ongoing recognition management + peers Build harmonious relationship Invest in their career development
Tactic 3: Humor and Fun Behavior : How would you describe the work place? Research : Recent survey of 1200 employee by Make Their Day, an employee motivation firm - 90% said a fun work environment was extremely motivating. Tactic: Wall of Fame Upside down fun facts Social outings Book: The Levity Effect: Why it Pays to Lighten Up
