Why Empathy and Communication Matter in Business

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Understanding the significance of empathy and communication in the business world is crucial for success. Priyanka Komala discusses the origins of empathy, its impact on Asian culture, and provides three valuable tactics for incorporating empathy into business interactions. These tactics include self-awareness and assumption management, team engagement through ongoing recognition, and fostering a fun work environment to boost motivation and productivity.


Uploaded on Oct 08, 2024 | 0 Views


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  1. Why Empathy and Communication Matter in Business Priyanka Komala

  2. Origin of empathy

  3. Communication + Empathy -> Asian culture

  4. Three Tactics as an Asian American

  5. Tactic 1: AAA Behavior : It starts with YOU Research : Dr. Ricardo Nuila, Physician and Story teller on Teaching doctors to empathize Tactic: A Assumptions A Acknowledge A Action

  6. Tactic 2: Toot the Horn Behavior : Engaging with your team Research : A recent survey from LeadershipIQ, the workplace training and research company surveyed 20,000 people on motivation factors Affiliation Tactic: Ongoing recognition management + peers Build harmonious relationship Invest in their career development

  7. Tactic 3: Humor and Fun Behavior : How would you describe the work place? Research : Recent survey of 1200 employee by Make Their Day, an employee motivation firm - 90% said a fun work environment was extremely motivating. Tactic: Wall of Fame Upside down fun facts Social outings Book: The Levity Effect: Why it Pays to Lighten Up

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