Insights from 2024 Survey on GP Practice Contacts
Detailed findings from the 2024 survey reveal that 67% had a good overall experience contacting GP practices, 74% accessed NHS services when practices were closed, and 56% used pharmacy services. Access to GP practices was rated at 50% easy on the phone, 48% easy on practice websites, and 45% easy via the NHS App. Additionally, 83% found reception and administrative teams helpful. The report covers various aspects of patient interactions with GP practices and includes data on various patient groups.
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2024 survey Headline findings
Had a good overall experience of contacting GP practice on last occasion 67% 74% of GP practice of NHS services when GP practice closed 56% of using 87% pharmacy services 69% of NHS dental services For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Access Ease of contacting GP practice 50% easy on the phone 48% easy using practice website 45% easy using the NHS App For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Access 83% said that overall, the reception and administrative team at their GP practice are helpful For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Access How patients last contacted their GP practice 68% 17% 14% 1% Phone Online In person Another way For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Access Knew next steps? Of those who had tried to contact their GP practice knew next steps within 2 days 72% 5% knew next steps after 2 or more days 17% did not know next steps could not contact their GP practice 5% For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Access 67% said their overall experience of contacting their GP practice was good For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Last appointment 66% said the wait for their last GP practice appointment was about right For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Last appointment 29% over the phone Last 69% face-to-face GP practice appointment 2% other For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Last appointment 92% said they had confidence and trust in the healthcare professional 90% said their needs were met 85% said the healthcare professional was good at treating them with care and concern For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
When GP practice is closed 31% said they had contacted or used an NHS service, in last 12 months, when they wanted care or advice from a healthcare professional but their GP practice was closed For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
When GP practice is closed Of the 31% who said they had contacted or used an NHS service when they wanted care or advice but their GP practice was closed: 47% Phoned NHS 111 24% Went to A&E 16% 13% 12% 8% 6% 5% 13% Went to a pharmacy Went to an urgent treatment centre Used NHS 111 online Used GP practice website Used a different NHS website Used a different NHS service I can't remember (Please note, patients could have used more than one service) For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long term condition.
Pharmacy Services used in last 12 months 76% Pick up a prescription 45% Buy medication 21% Get advice 20% Get a vaccine After a referral from another health service 7% 5% Blood pressure check Monitor medication/support for long-term condition Contraception without 3% 1% a prescription 12% None of these For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Pharmacy 87% said their experience of using these pharmacy services was good For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
Dentistry of those and 52% tried to get an appointment in the last 2 years 76% were successful in getting an appointment 69% said their overall experience of NHS dental services was good For more details on how the data were collected and calculated, please visit our website www.gp-patient.co.uk Reports show the results broken down by ICS, PCN and GP practice. Use the analysis tool to compare results for specific groups of patients (e.g. by age, ethnicity, and more). 2.6 million surveys sent out and 700,000 responses received giving information about 680,000 appointments. Includes data on 120,000 carers and 450,000 people with a long-term condition.
