University Partnership Forum 2018: Survey Results & Feedback Analysis

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The UK's European University Partnership Forum 2018 presents survey findings from the Partner Institution Survey 2016/17 conducted by Matthew Redmond. The survey aims to gather direct feedback from partner students on teaching, assessment, support, resources, and personal development. It highlights the mechanisms employed to oversee student feedback, survey management processes, overall outcomes, improvements, and areas of concern. The results indicate high levels of satisfaction with quality of teaching and learning, courses, academic support, and personal development, with no significant drops in satisfaction between 2015/16 and 2016/17. Areas for improvement include information provided by the University of Kent, student voice engagement, assessment and feedback processes, and course organization and management.

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The UKs European university Partnership Forum 2018 Partner Institution Survey 2016/17 Matthew Redmond

Partner Institution Survey 2016 / 17 Why we carry out the survey Good Practice How it works Outcomes Page 2 Partnership Forum 2018

Why Does Kent Survey Partner Students? Direct information on teaching, assessment, support, resources and personal development Review the mechanisms by which it oversees the feedback from students reported by partner institutions. QAA Audit of Collaborative Provision, November 2010 Feedback on understanding of Kent as the awarding body Page 3 Partnership Forum 2018

How Does the Survey Work? Survey managed centrally by Planning and Business Information Office (PBIO). Students are emailed the survey via a unique link. Survey Panel is made up of all students, at all levels, c.2,000 students sent survey in 2016/17. This also allows specific questions for specific types of institution and reminders to be sent. PBIO collate responses and report outcomes. UG/PG and Subject Level breakdowns. Responses considered by Academic Standards and Quality Committee (ASQC) & Graduate School Board. Page 4 Partnership Forum 2016

Overall Outcomes 2016/17 95% 86% 81% 100% 80% 78% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Quality of T&L Quality of Courses Academic Support Personal Development UoK Awarding Body Page 5 Partnership Forum 2018

Outcomes Biggest Improvements 2016/17 70% 100% 76% 72% 66% 60% 90% 58% 80% 70% 60% 50% 40% 30% 20% 10% 0% Student Voice Staff Valuing Student Opinions Part of Community 2016/17 2015/16 Page 6 Partnership Forum 2018

Outcomes Drops in Satisfaction No overall drops in satisfaction between 2015/16 and 2016/17 Page 7 Partnership Forum 2018

Outcomes Low Scorers University of Kent Information (64%) Student Voice (70%) Assessment and Feedback (70%) Course Organisation and Management (71%) Lowest Scoring Overall Areas: Page 8 Partnership Forum 2016

Good Practice UoK Information (64%) Providing Guidance Throughout Course Building Awareness Page 9 Partnership Forum 2016

Good Practice Student Voice (70%) Training Feedback Loop Page 10 Partnership Forum 2016

Good Practice Annex N of Kent Code of Practice Student Engagement in Quality Assurance and Enhancement https://www.kent.ac.uk/teaching/qa/codes/taught/annexn.html Collection of Feedback Participation Induction and Handover Page 11 Partnership Forum 2016

Good Practice Assessment & Feedback (70%) Making Connections Timing Page 12 Partnership Forum 2016

Good Practice Assessment and Feedback Guidance https://www.kent.ac.uk/teaching/assessment/index.html Assessment Criteria Design Feedback Toolkit Page 13 Partnership Forum 2016