November 2021 Daycare & Afterschool Survey Results

Overall satisfaction rate for the November 2021 Daycare & Afterschool survey stood at 97.6%. The survey method involved Formstack with a completion rate of 50.2%, showing a 1% increase compared to the previous June 2021 survey. The survey gathered responses from 166 participants out of 331 unique parents who were emailed. Participant analysis revealed response rates based on the child's age group and duration of enrollment, indicating areas of improvement needed for older age groups. Satisfaction levels for welcoming, safety, and hygiene aspects were generally high, with scores outperforming previous pre-pandemic surveys.

• Survey
• Daycare
• Afterschool
• Results
• November

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1. Daycare / Afterschool Survey Results November 2021

2. Summary Methodology Summary 97.6% Overall Satisfaction Rate The survey was completed solely via a Formstack survey. 50.2% Completion Rate A hyperlink was sent to the parents preferred email contact on Tuesday 23rd November and ran until Thursday 9th December 2021. Reminder emails were also sent on 2nd December. 1% Increase compared to the June 2021 Survey - the highest achieved so far Based on 166 Responses from 331 unique parents emailed December 2021 December 2021 97.6% 50.2% In addition, posters were located at Island and Harbor centers, whereby parents were encouraged to complete the survey by scanning the QR code when picking up/dropping Additionally, IPads were utilized in the last few days of the survey. At the census point there were 335 children enrolled at the Daycare. This resulted in 331 individual parents being emailed. June 2021 June 2021 96.6% 53.8% off their child. November 2020 November 2020 94.6% 56.9% November 2019 November 2019 96.6% 63.0% April 2019 April 2019 94.8% 61.4% November 2018 November 2018 95.3% 72.2% April 2018 April 2018 94.0% 74.0%

3. Participant Analysis How long has your child been enrolled in Daycare? Age Group Analysis Toddlers 18.0% (30) Infants 24.7% (41) Less than 1 Month Juniors 21.1% (35) Seniors 17.5% (29) Percentage Afterschool 18.7% (31) More than a year Less than 1 month 3.6% (6) 1 - 5 Months 1 5 Months 34.4% (57) 6 Months to a year 22.9% (38) Response Rate by Location/Age Group % of responses based on number of emails sent If multiple children, assigned to earliest age-group More than a year 39.1% (65) 6 months to a year Response Rate Infants 63.1% Island 64.2% Toddlers 56.6% 62% of parents who responded have been enrolled in the Daycare for at least 6 months. Juniors 74.5% Harbor 36.1% Seniors 46.8% Afterschool 29.8% Survey participation in the older age groups is declining and currently below the 50% target rate

4. Welcoming & Safety Please rate your level of satisfaction with the following, in regards to the buildings and facilities: (% who answered Very Satisfied or Satisfied, for previous surveys this was based on Strongly Agree or Agree) 98.8% Overall Section Score 99.4% Feeling welcome when entering Feeling welcome when entering the Daycare building the Daycare building 96.9% 96.8% 100.0% The safety of the outdoor play The safety of the outdoor play space and equipment space and equipment All the scores in this section out perform the scores gained when these questions were asked in previous pre-pandemic surveys. 96.9% 97.0% 99.4% The level of supervision my child The level of supervision my child receives receives 96.3% 96.0% These questions were not asked in the June 21, November 2020, November 2019 and November 2018 surveys April 19 April 18

5. Hygiene Related Please rate your satisfaction with the hygiene levels experienced in the following areas: (% who answered Very Satisfied or Satisfied, for previous surveys this was based on Strongly Agree or Agree) 98.7% Toys, learning materials and indoor Toys, learning materials and indoor play equipment play equipment Overall Section Score 98.9% 98.1% 97.1% 99.4% The classrooms The classrooms 98.6% 96.4% 99.4% Entrance foyer and indoor open Entrance foyer and indoor open areas areas All the scores in this section out perform the scores gained when these questions were asked in previous pre-pandemic surveys. 99.1% 97.2% 98.6% Outdoor play areas Outdoor play areas 97.5% 94.0% 98.2% Toilets Toilets 94.9% 91.9% These questions were not asked in the June 21, November 2020, November 2019 and November 2018 surveys April 19 April 18

6. Level of Service & Teaching Style Please rate your level of satisfaction with regards to the following: (% who answered Very Satisfied or Satisfied, for previous surveys this was based on Strongly Agree or Agree) Overall Section Score 95.8% 99.4% Your child's level of enjoyment when Your child's level of enjoyment when attending attending 99.3% 97.7% 98.0% 95.0% Meeting you child's progress and Meeting you child's progress and developmental needs developmental needs 97.9% 94.5% 96.6% 91.7% 95.6% 94.8% 96.5% 97.6% Teaching practices, experiences and Teaching practices, experiences and techniques used by the teachers techniques used by the teachers 96.5% 95.8% 92.5% 94.4% 96.3% 95.7% 95.7% 94.0% How Daycare staff takes care of your How Daycare staff takes care of your child's physical and emotional needs child's physical and emotional needs Steps taken by Daycare to Steps taken by Daycare to allow your child's smooth allow your child's smooth transition between classes (if transition between classes (if relevant) relevant) Steps taken by Daycare to Steps taken by Daycare to allow your child's smooth allow your child's smooth enrolment into Daycare (if enrolment into Daycare (if relevant) relevant) Your child's learning Your child's learning experience experience 97.5% 95.4% 93.7% 95.3% Due to a change in wording the above 3 questions have no direct comparison in previous surveys Jun 21 Nov 20 Nov 19 Apr 19 Nov 18 Apr 18

7. Communication & Daily Report Section Score 93.9% Please rate your satisfaction with Daycare's service with regards to Communication: (% who answered Very Satisfied or Satisfied) How satisfied are you with the new digital daily report, that you receive via email? (% who answered Very Satisfied or Satisfied) Providing timely updates and Providing timely updates and informative responses when informative responses when answering calls, inquiries and answering calls, inquiries and complaints complaints 97.0% 88.6% 95.5% Section Score 96.0 % 89.8% Regularly discussing the Regularly discussing the development and progress of your development and progress of your child child 84.7% 89.9% 91.7% New report is currently not available for the Infant age group Communicating and following the Communicating and following the program/curriculum plans program/curriculum plans 92.3% 92.7% 96.2% Communicating and enforcing the Communicating and enforcing the rules and regulations of the rules and regulations of the Daycare Daycare 95.3% 95.5% 94.7% Notifying you quickly about health Notifying you quickly about health concerns, accidents or incidents concerns, accidents or incidents involving your child involving your child 94.9% 93.1% Apr 19 Apr 18

8. Overall Satisfaction In general, how satisfied were the respondents with the Daycare/Afterschool service that is provided at KAUST? (% who answered Very Satisfied or Satisfied) Infants 92.7% 23 15 Toddlers 100.0% 15 15 Juniors 97.1% 21 13 Score 97.6% Seniors 100.0% 12 17 Afterschool 100.0% 13 18 Overall 97.6% 84 78 In total there were just 4 responses to this question with a negative response (3 VeryDissatisfied and 1 Dissatisfied )