Successful Implementation of Remote Work Strategies in Santa Clara County
Santa Clara County successfully transitioned to remote work with efficient telephonic signature hardware and software management. Staff showcased flexibility and adaptability while awaiting the correct equipment. Collaboration with various offices and clear communication ensured a smooth process. Staff were allowed to take ergonomic equipment home, and communication was prioritized through interactive Zoom sessions. Moving forward, challenges include juggling work and school commitments, budget constraints, and navigating ergonomics at home.
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Presentation Transcript
BASSC CIE on Ergonomics and Equipment Santa Clara County
TMT Santa Clara was well positioned to move to remote work Telephonic Signature Hardware & Software Managers hands on with their office deployment Tracking of equipment
What went well TSS QUICK RESPONSE AND UNDERSTANDING OF WHAT WAS NEEDED FOR OUR STAFF TO BE ABLE TO TELEWORK STAFF S FLEXIBILITY AND MAKING DO WITH TOOLS THEY HAD WHILE WAITING FOR THE CORRECT EQUIPMENT TO ARRIVE MANAGEMENT S PATIENCE AND UNDERSTANDING WHEN NOT ALL WORK COULD GET DONE DUE TO THE HICCUPS COLLABORATION WITH EQUAL OPPORTUNITY OFFICE, LABOR RELATIONS, AND CLOSE COMMUNICATION WITH SEIU WAS PRESENT THROUGHOUT THE PROCESS.
Homeless Assistance Organizing work that cannot be performed remotely Homeless mail EBT/BIC issuance Serving clients w/o phone Printing & Mailing
Staff allowed to take their ergo equipment home including chairs and footrests. Ergonomics Ones who could not work from home long-term rotate from home to the office to keep from sustaining any injuries.
Communication Keeping communication, a priority Held a supervisory team web- based interactive Zoom session with all managers and separately with the supervisors that allowed for meaningful connections and peer-to-peer support Framework for the meeting revolved around successful practices for leading through transitions in the current environment (virtual, pandemic, economic, inequality, etc. )
Concerns moving forward As new school year starts staff must juggle work with school for their children Budget Constraints Learning how to navigate ergonomics at home Moving Forward
