New Jersey DHS Provider Report Card Redesign: Enhancing Transparency and Accessibility
The New Jersey Department of Human Services (DHS) has revamped its licensed provider report card to focus on outcomes and strengths, providing a user-friendly platform for families and providers to assess agency performance. The redesigned report card features a color-coded system and a companion guide for easy understanding of outcomes. The move aims to improve transparency and accessibility while addressing feedback on the previous technical and punitive nature of the report. DHS is committed to fostering a more informative and supportive environment for all stakeholders involved in the program integrity and accountability process.
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New Jersey Department of Human Services NEW JERSEY DEPARTMENT OF HUMAN SERVICES OFFICE OF PROGRAM INTEGRITY AND ACCOUNTABILITY DHS LICENSED PROVIDER REPORT CARD JANUARY 23, 2023
Background 2 The Department of Human Services Office of Program Integrity and Accountability (OPIA) has compiled and publically posted a Risk Management Report since 2009 OPIA assembles the data it collects to create a quarterly indicator report - utilizing performance data from each provider agency across various DHS systems, including licensing, investigations and critical incident reporting. This enhances transparency and enables the public to assess provider strengths.
Background 3 In 2021, the Risk Indictor Report was redesigned and updated to reflect current trends in data collection and analysis. Families and the general public criticized that the report was too technical and did not achieve its goal of allowing the public to assess provider strengths. Licensed provider agencies gave feedback that the report was punitive.
DDD Licensed Provider Report Card 4 On February 1, 2023 OPIA will publish the newly redesigned user friendly DHS Licensed Provider Report Card . Some of the features of the Report Card are: Outcome and strengths based; as opposed to risk areas, outcomes, such as meeting health and safety standards, are measured. Better performing agencies are easily identified. A colored star system makes it easy to see how well an agency is meeting the outcomes. A redesigned Companion Guide describes outcomes in plain speak, elaborates on scoring metrics and defines terms. The Report Card was positively received by both families and providers.
PREVIEW 5
Auditing 6 Auditing columns have been removed DHS is not the cognizant Department for many licensed providers, creating an imbalance May have given a misleading impression about an agency's financial health DHS is exploring other ways to be transparent, while providing helpful information
For Licensed Providers 10 DDD Licensed providers will continue to receive an advance copy of the report along with the underlying data relative to their agency s performance. The data will be presented in the current format. Auditing data will be included as an FYI
Questions/Comments 11 Questions- DHS-OPIA-RISKMANAGEMENT@dhs.nj.gov On February 1, 2023 the Report card will be posted at Department of Human Services | DHS Risk Management System (state.nj.us)
