Enhancing Volunteer Management Skills: Insights from Online Course Implementation
Exploration of the implementation of an online course for extension staff focusing on volunteer management and development. Presented by a team of experts, the course aims to build competencies, address current trends, and align with organizational philosophies. Over 370 professionals from various program areas participated, emphasizing a team approach to development and valuable lessons learned for effective design. The content provides a comprehensive overview of the course structure, participant demographics, and key strategies for engagement.
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Insights Gained from Implementing an Online Course for Extension Staff Becky Harrington, University of Minnesota Pat McGlaughlin, University of Illinois Steve McKinley, Purdue University Kandi O Neil, University of Wisconsin Kari Robideau, University of Minnesota Rachelle Vettern, North Dakota State University 1
Presenters Becky Harrington, University of Minnesota Pat Steve McKinley, Purdue University Kari Kandi O Neil, University of Wisconsin Rachelle Vettern, North Dakota State University McGlaughlin, Robideau, University of Minnesota University of Illinois
Course Overview Build staff and organizational capacity around volunteer management and development Increase volunteer management competencies Build knowledge and skills to identify, recruit, select, and support volunteers Learn current volunteer trends and how they may impact programming Understand the organization s philosophy related to volunteerism and develop own Online Cohort Course for Extension Professionals Designed to: 3
Course Participants Multiple Program Areas 16 States 12 North Central Region & FL, NC, ME, OR FCS, More than 370 Extension professionals Community Vitality, 4-H YD, Ag., Horticulture, Master Naturalist Pilot 4
Course Views: Designed for Engagement
Team Approach to Development Why Team Approach Project manager Educational designers Content experts Evaluation team
Being on a Writing Team: Content Expert: Content Expert: Educational Designer Evaluation Specialist Writing Team Member Lead Author
Design Team Lessons Learned Keep your audience in mind Focus on content Create clear learning objectives Provide practical tools and knowledge 8
Design Team Lessons Learned Include promising practices Vary presentation styles Be prepared for a design marathon 9
Assessing Impact Most useful professional development experience. Ongoing Scenario Based Staff Follow- up 10
Course Facilitation Schedule time for course Prepare for webinars Develop mentorship for facilitators
Course Facilitation Maintain content and keep it fresh Give positive encouragement Ask good, thought provoking questions Provide additional resources Stay connected with participants Encourage interaction from all
Feedback from Course Participants Jackie Krieger John Orick Purdue University Ohio State University
Promising Practices There is value in multi- disciplinary cohorts. Research-based Administrative Support Cross discipline 14
Participant Quotes Such a worth- while course!! I am looking forward to utilizing the lessons in my career. I felt engaged in the course even though it was online. Best online course experience!
Discussion: Your Questions?
References North Central Region 4-H Volunteer Development web site: http://fyi.uwex.edu/ncrvd/achieving-the- volunteer-mission-course/ Robideau, K., & Vogel, E. (2014). Development Strategies for Online Volunteer Training Modules: A Team Approach. Journal of Extension, 52(1), n1. Robideau, K., & Santl, K. (2011). Strengthening 4-H Program Communication through Technology. Journal of Extension, 49(6), n6.
