Certima Customer Survey 2024 Insights
Certima's 2024 customer survey reveals positive feedback with an overall service score of 8.92. Customers from various countries provide feedback on Certima's services and auditors. The majority of reviews were submitted in December 2023 and January 2024, highlighting satisfaction and strong agreement with service quality and auditor expertise.
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Overall service score 2 Our customers rate us at 8,92 Based on 90 reviews of Certima customers, the majority submitted their feedback in December 2023 and January 2024
Certima Customer Survey 3 Distribution by country Distribution by standard IFS 7 1% 1% 3%3% 1% The Netherlands 5%3% IFS Broker 3.1. 5% 5% 1% Bulgaria IFS Logistics 2.3. 1% Romania 14% IFS 8 50% 51% Belgium 36% IFS 7 & BRC 9 Latvia 20% BRC9 Croatia Moldova IFS Broker 3.1. & IFS Logistics 2.3. IFS Global Markets Turkey
4 Certima Customer Survey 1. The contact with Certima office regarding requests, offers and planning of audits is pleasant, the handling of questions is smooth and correct. 2. The auditor has good knowledge of our industry, products and processes. Agree, as expected Agree, as expected 42% 39% 58% Strongly agree, beyond expectations 60% Disagree, below expectation 1%
5 Certima Customer Survey 4. What grade do you give for our cooperation? 3. The auditor has explained his findings carefully and convincingly substantiated. 8% 1% 4 Agree, as expected 43% 30% 7 8 48% 52% 18% Strongly agree, beyond expectations 9 10
