2023-2024 CX and Service Delivery Toolkit: Enhance Customer Experience and Service Delivery

Explore the 2023-2024 CX and Service Delivery Toolkit to celebrate customer experience, understand its purpose, learn how to participate effectively, share insights throughout 2024, engage in social media participation, include key elements in your posts, explore types of posts, follow best practices, and view examples showcasing impactful strategies in CX. The toolkit offers valuable insights and practical examples to elevate your customer service practices.

• Customer Experience
• Service Delivery
• CX Toolkit
• Social Media Participation
• Best Practices

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Uploaded on Mar 09, 2024 | 2 Views

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1. 2023-2024 CX and Service Delivery Toolkit

2. Celebrate CX!

3. Purpose

4. What s Here

5. How to Participate

6. How to Participate

7. How to Participate

8. When to Share

9. Share Throughout 2024

10. Social Media Participation

11. What To Include In Your Posts:

12. Types of Posts:

13. Best Practices:

14. Examples

15. Example 1: Use Data

16. IRS helped 140Kmore taxpayers in-person in 2023. Taxpayer Assistance Centers are expanding #GovDelivers Performance.gov/CX

17. Example 2: Highlight Impact

18. The IRS is now mobile-friendly. #GovDelivers Performance.gov/CX

19. Example 3: Carousel Post with Leadership Quote

20. #GovDelivers Performance.gov/CX We are helping more student loan borrowers than ever.

21. #GovDelivers Performance.gov/CX Since Day One, the Biden-Harris Administration has worked relentlessly to fix a broken student loan system, including by making sure we fulfill the promise of Public Service Loan Forgiveness for those who have spent a decade or more serving our communities and our country.

22. #GovDelivers Performance.gov/CX Digital signatures & online tracking = faster processing times.

23. Issue a Press Release

24. Press Release Template

25. Questionsto Consider When Developing Quotes

26. Example Quote

27. Other Ways to Participate

28. Pitch a Blog

29. Nominate a Colleague

30. Templates

31. How to Use Social Media Templates

32. How to Use Social Media Templates Once you re ready, save your social card & share it across social media!

33. #GovDelivers Performance.gov/CX

34. #GovDelivers Performance.gov/CX AGENCY NAME HERE

35. #GovDelivers Performance.gov/CX

36. #GovDelivers Performance.gov/CX AGENCY NAME HERE

37. #GovDelivers Performance.gov/CX

38. #GovDelivers Performance.gov/CX

39. #GovDelivers Performance.gov/CX

40. #GovDelivers Performance.gov/CX

41. #GovDelivers Performance.gov/CX

42. #GovDelivers Performance.gov/CX

43. Contact Us

44. Questions?