Telisca Suite: Enhancing MS Teams Integration with Advanced Tools
Applications for MS Teams
Manager
Assistant
Desktop
Popup
Reverse Lookup
(Audiocode)
Products road map
Global Directory for Teams
June 2021
Nov 2021
Call blocker for CUCM
Morning Check for Teams
Global Directory for Webex
ClickNDial for Teams
Finesse Gadgets UCCX/UCCE
Feb 2022
Call Recording for Teams
May 2022
Web Attendant Console CUCM
Sept 2022
TAnnounce-AttdConsole for Teams
TBD
Global Directory for Alcatel
Reverse Lookup for Teams-Audiocode
Dec 2022
Oct 2022
Administration & Framework
Top
Azure AD authentication
Multi-tenant
telisca MS Teams Gateway
Configuration Tenant Azure
Configuration applications Azure
Top
telisca MS Teams Gateway
MS Teams
Gateway
Azure
Teams
Graph
Azure AD Authentication
Azure AD import
Teams presence
Teams Dial (bot)
Call Control (bot)
Audio play (bot)
Telisca
modules
DLL
.Net Core
.Net Framework
Top
telisca MS Teams Gateway
MS Teams
Gateway
Azure
Teams
Graph
Voice Alert (Java)
Top
telisca
Global directory
Existing
Directory
Database
Source
Directory
File
+
Columns association
Fields treatment
Phone number format
Distinct
Merge
Filter
Reformat
Import source directories
Web Directory update
Top
telisca
Global directory - Merge
Filter & merge contacts
Merge columns
Remove contacts
Top
telisca
Global Directory
Import directories from
SQL
Active Directory
LDAP
CUCM
Google Directory
Google Shared Contacts
Exchange Shared Dir
Azure AD
CSV
Update using Web Directory
Excel file
Text file
XML file
HTTP Get
SQL DB
XML
SQL Database OLEDB, ODBC,
Internal replicated dir.,
Personal Directory
Export To
Active Directory, LDAP,
CUCM, Text File, Excel
Secured
Secured
Global
Directory
REST API
3rd party
applications
Top
telisca
Global directory
Administrator can configure easily source and target directories
telisca
Global directory
Target directory
Source
Directory
Existing
Directory
Personal
Directory
Distinct
Merge
Segment
Filter
Access Control
Search fields
Result fields
Update fields
Search directories
telisca
Global directory
Administrator can configure easily source and target directories
telisca
Global directory
Source
Directory
Source
Directory
Columns association
Distinct
Active Directory
LDAP
Export File
Export directories
Global Directory
update process
Top
Source
Directory
Directory update process flow
Active
Directory
Source
Directory
Files
Databases
Source
Directory
Web Directory update
Synchro
Global Directory
update process
Top
Directory update process flow
telisca
Global directory
Why Global Directory with Teams
Top
•
Additional information to Azure AD (from HR database)
•
Import contacts from Active Directory
•
Personal contacts from Exchange
•
Import customer/partners database (CRM)
•
Segment/control access to search contacts
•
Ease search (power search, phonetic search, same department)
Global Directory
multi-directories
Several directories, News, Photo of the week, authentication
Top
Azure AD
authentication
Global Directory
multi-columns search
Multi-columns, search begin of each word of each field,
powerseach, phonetic search
Global Directory
search form
Multi fields form, supports drop down lists
Global Directory
contacts’ card
Detail card with photo
Global Directory
result
Grid format
Global Directory
on smartphone
Microsoft Teams on smartphone
Top
Global Directory
search & naviguate
Contacts’ hierarchical navigation
Global Directory
contact
Contact’s detail
Web Directory
Contact’s update : by authorized users or only own contact, upload photo
Global Directory
user access
Access control
-
All users
-
All authenticated users
-
Authorized Active Directory Security Group
-
Users login list
-
Filtered on authenticated user’s column
Top
Update
with Global Directory
Update contacts
-
User can update it’s own contact
-
Authorized login list
-
Authorized Active Directory Security Group
-
Can update a contact
-
Can add a contact
-
Can delete a contact
-
With or without validation
-
Mandatory fields
-
Select list of values
-
Automatic provisioning of several fields
Top
Global Directory
usage
statistics
Queries by period
By directory
By interface
Top
Dial from Team Apps
•
Dial from Microsoft Teams via protocol CALLTO:
•
Dial from Microsoft via Teams BOT
•
Dial from Cisco Jabber via protocol CISCOTEL:
•
Dial from Cisco Webex via protocol WEBEXTEL:
•
Copy number in clipboard
Top
Global Directory –
Azure/Teams integration
Run as a Teams App
Azure AD authentication
Import from Azure AD
Dial using Teams protocol CALLTO:
Dial using a Bot
Bot
User
Customer
+4478945632
Dial
Customer’s
number
Dial Uer’s
URI
Transfer
Manifest
Global Directory –
Teams integration
Register Azure Tenant application
-
To authenticate from Azure AD
-
To import from Azure AD
-
To dial using a Bot
Publish Teams App Manifest on customer’s Tenant
Top
Global Directory –
Architecture with Azure AD Authenticat
Data flow for Azure AD authentication
On premise or Cloud based
Top
Global Directory –
Architecture with Teams BOT usage
Microsoft
Teams
Global
Directory
On premise
Microsoft
Teams
Global
Directory
On premise
Cloud
Teams
Gateway
Microsoft
Teams
Cloud
Global Directory
MS Teams
Gateway
8544
8644
8744
DMZ
8744
8644
8744
8544
Teams
Gateway
8544
443
443
443
Top
Global Directory –
Fault Tolerant architecture
Microsoft
Teams
Cloud
Global Directory
Teams Gateway
VIP
Cloud
Global Directory
Teams Gateway
Azure
VIP
Top
Global Directory –
Multi-tenant
Global
Directory
Global
Directory
Global
Directory
On premise or Cloud based
Top
Global Directory –
Test it with Teams
Microsoft
Teams
Cloud
Global Directory
MS Teams
Gateway
8744
8544
443
Authorized
domains
Add manifest
https://preprod.telisca.cloud:8746
Top
Cloud offering evolution Global Directory
New Web
Directory
Cust A
Directory
Tenant
Cust B
Directory
Tenant
Cust C
Directory
Tenant
URI Domain -> Tenant
Azure
AD
Authentication
Customer C
Azure AD
Tenant
Cloud offering evolution - Administration
Multi-Customer
Administration
Authentication
Cust A
Administration
URI Domain -> Tenant
Azure
AD
Authentication
Cust B
Administration
Cust C
Administration
TAnnounce –
Architecture
Bot management
Play audio
Call distribution
Statistics
Top
Cloud
MS Teams
Gateway
Microsoft
Teams
Queue1 Bot
Queue2 Bot
TAnnounce -
Scripting
Easy script design
TAnnounce
Statistics
Top
Queue Statistics graphics – Drill down
TAnnounce for Teams -
Features List
Top
•
Play welcome audio message (file loaded + TTS)
•
Close on schedule
•
Close on bank holidays + special days
•
Dashboard to open/close queues
•
IVR workflow (by DTMF)
•
Agent Group distribution (longest idle, rotation, top-down, broadcast)
•
Call pickup in queue from Web Attd Console
•
Redirect on no answer
•
Send email on abandon
•
Close queue on no agent connected
•
Calls statistics
telisca Attendant Console
Microsoft Teams Presence
Microsoft
Teams
Top
Web Attendant console for Teams
Top
Web Attendant Console –
Architecture
Top
Front End (Vue, Vuetify, Typescript)
Backend
Signal-R
HTTPS
C# DotNet Core
Global Directory
Web Service
Source directories
HTTPS SOAP
MS Teams
Gateway
C# DotNet Core
Import
telisca
Administration
C# DotNet IIS
HTTPS REST
HTTPS
C# DotNet IIS
Statistics
Graph
Teams
Azure
DB
Statistics
Web Attendant console for Teams
Top
Expected delivery – end of 2022
Voice Alert -
Alerting usages
▸
Usages
•
Maintenance : Industrial incident.
•
Emergency process, security team
•
Isolated worker alert
•
Front desk
•
Info System breakdown
•
Massive alerts on-site and off-site
Maintenance or Security
team
Whole building(s)
Top
Voice
Alert
architecture
Speed Dial + DTMF
Teams
Mobile phones
HTTP REST
SMS,
eMail, Fax
Reports
Cloud
services
List handling – Recycling – Audio server
3rd party application
File detection
Microsoft
Teams
Cloud
Gateway
Teams
Dashboard
Call & play
Text
IP-to-dry contact
Dry contact
Web interface, Teams App
Top
Teams Phone
Alert
Speake
r
Voice Alert –
Architecture
Voice Alert
On premise
Voice Alert
Hybrid
Microsoft
Teams
Cloud
MS Teams
Gateway
Voice Alert
MS Teams
Gateway
Cloud
Microsoft
Teams
Top
Cloud
MS Teams
Gateway
Microsoft
Teams
•
Microsoft Teams
•
Call Microsoft Teams users
•
User accepts/declines by DTMF
Voice Alert –
New Features
Top
•
Microsoft Teams
•
Send text message
•
User accepts/declines in Adaptative card
•
Automaticaly push application to user MS Teams
Voice Alert –
New Features
Top
Voice Alert – MS Teams Alerting App
Top
Voice Alert –
Define Alerts
Top
•
Support URI for MS Teams
•
Load list from Global Directory sources
Voice Alert –
Destination lists
Top
Voice Alert –
Features list
Top
Voice Alert –
Features list
Top
Voice Alert –
Features list
Top
Voice Alert –
Features list
Top
Voice Alert – Reporting
Dashboard
Top
Recording –
telisca Recording
Top
SIP REC
Cisco UCM
Microsoft Teams
telisca Recording for MS Teams -
architecture
Azure
Recording
Agent
Recording
Manager
Audio
Files
Azure
Recording
Agent
Recording
Manager
Audio
Files
On premise
Audio / Video
Top
telisca Recording for Teams -
architecture
Azure
Teams
Graph
Recording Agent
SDK
Authentication
Media recording
telisca Recording
Agent
Record by Cisco Builtin Bridge, CUBE or SIPREC (
Audiocode
)
Microsoft Teams
Supported CODEC : G711, G722, G729
Support Secured SIP & RTP
All calls recording or selective recording
Support consult, transfer, conference
Merge segments and convert to MP3
Fault Tolerant Solution
Top
telisca Recording – Search Listen, comment
Top
telisca Recording– add comment
Recording Notifications
Add comments, search by comments
Top
Fault Tolerant architecture
Active – Active recording
Duplicate databases
Hunt Pilot, Top Down Line Group
CUCM
Telisca
Recording
Agent 1
Telisca
Recording
Agent 2
Telisca
Recording
Manager 1
Telisca
Recording
Manager 2
SIP trunk
Postgre SQL or MS SQL Server
Postgre SQL or MS SQL Server
Top
Architecture IPSMA for Teams
Azure
Teams
VM IPSMA
Teams
API Graph
VM IPSMA
Teams
Top
Architecture IPSMA for Teams
Bot
Manager
URI privée
Assistant
RTC
Tenant Azure
Numéro filtré
Consult
Transfer
Top
Réponse besoins client
Top
Réponse besoins client
Top
ClickNDial
-
From Teams dialling via CALLTO: protocol
-
From WebEx dialling via WEBEXTEL: protocol
-
From Jabber dialling via CISCOTEL: protocol
-
From any Softphone dialling via TEL: protocol
-
From Teams dialling from a BOT (public or global calling number)
-
From Teams dialling from a BOT (select calling numbers depending of destination)
Ctrl + D
Auto-Clic
Top
Dial with Bot –
Call Flow
Top
Office Bot
Users
Customer
+4478945632
Transfer
Automatically
answered
Dial from a public office number
Morning Check
Health tests
Execute scripts at defined time
Send execution reports by email
Upload Excel reports on SharePoint
Upload reports on FTP Server
Performances tests
Generate calls
Generate HTTP Request
Execute on a data set
Top
Morning Check -
Scripts
Top
Morning Check -
Scripts
Top
Morning Check
Supported commands:
▸
Login, logout (Extension Mobility)
▸
Dial, answer, hangup from CTI Ports or device
▸
Play audio message
▸
Send keys stroke to IP Phone, send DTMF
▸
Checks Message Waiting Indicator Status
▸
Monitors registered IP phones / network switches
▸
Monitors registered CTI Route Point, CTI Port, SIP Trunk, MOH
▸
Tests Video Collaboration Endpoints
▸
Tests connection/status to UCCX
▸
Tests XMPP connection/message to CUP
▸
Monitors CUCM , CUC, CUP, UCCX Services
▸
Monitors Web resources
▸
Checks Windows Services
▸
Connects via SSH, send and check answer (Cisco servers, routers, switches)
▸
Checks file (backup), file content (Network drive, FTP server)
▸
Check Teams status & generate calls
▸
Check UC certificates validity
Top
Morning Check -
Dashboard
Top
Dynamic CLI (Project) –
Call Flow
Top
OfficeA Bot
Sales agent
Customer
+4478945632
OfficeB Bot
OfficeC Bot
Customers database
Transfer
Answers
Dynamic CLI (Project) –
User eXperience
Top
Sales agent
Press
Ctrl + D
OfficeA
Azure AD authentication
Dynamic CLI (Project) –
Incoming calls
Top
OfficeA Bot
Sales OfficeA
Customer
+4478945632
OfficeB Bot
OfficeC Bot
Sales OfficeB
Sales OfficeC
Web
Office
IVR
Dynamic CLI (Project) -
Architecture
Top
Microsoft Teams
Azure
Graph API
Teams
Gateway
Dynamic
CLI
Customers-Office
Users-Region
Region-Office-Callback
number
+4478945632
OfficeA
HTTPS
HTTPS
Azure
or
Data Center
Fault tolerant
Duplicated servers
HTTPS (silent authentication)
Dialing
Dynamic CLI (Project) -
Administration
Top
Define list of Offices
▸
Office ID
▸
Region ID
▸
Office dialing number
▸
Office callback number (redirected)
Create Office’s Bots
Load list of customers
▸
Number
▸
Office ID
Load list of agents
▸
Agent’s UPN
▸
Region ID
Display calling reports
Dynamic CLI (Project) -
ClickNDial
Top
Packaged solution available
Dynamic CLI (Project) –
Dynamics 365
Top
Inbound call Reverse Lookup
-
In order to get the ringing event + calling number from Graph
API we need a Bot.
-
Either a Bot for the site and we need to distribute the call to the
agent
-
Or a Bot per Agent
Dynamic CLI (Project) –
Dynamics 365
Top
Inbound call Reverse Lookup
-
Solution available from Microsoft (in preview mode)
https://docs.microsoft.com/en-gb/dynamics365/sales/call-using-microsoft-teams
Dynamic CLI (Project) –
Dynamics 365
Top
Inbound call Reverse Lookup
-
Caller name found in Dynamics 365 is displayed
Dynamic CLI (Project) –
Dynamics 365
Top
Outbound calls with Dynamic CLI
-
Dial button from Teams available by Microsoft
But the call is dialed from the agent’s calling number
Dynamic CLI (Project) –
Dynamics 365
Top
Outbound calls with Dynamic CLI
-> Using Channel Integration Framework (CIF)
-
Set the Enable Outbound Communication field value in the
channel provider configuration
-
Add the Channel Communication Control to the Unified
Interface form
https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-
framework/overview-channel-integration-framework
Dynamic CLI (Project) –
Dynamics 365
Top
Outbound calls with Dynamic CLI
-> Using Channel Integration Framework (CIF)
-
Select the phone icon to trigger the onclicktoact() event
-
Authenticate channel user (SAML SSO) / integrates with the
authentication on telisca Teams Gateway
-
Develop the treatment on onClickToAct() event and interface
with telisca Teams Gateway
-
Create an Event Note on the screen (not related to CIF)
Dynamics 365
telisca Teams
Gateway
+
Dynamic CLI
Customers
DB
Teams
Opportunities
What about your
needs ?
Top
30
countries
UC Applications for Cisco & Microsoft
18
years
C
reated in 2004
500
customers
Happy customers around the world
Top
THANKS
Any questions?
Please contact us at
sales@telisca.com
France :
+33 1 46 45 05 12
UK :
+44 7542 824 934
http://www.telisca.com
jmlacoste@telisca.com
ben@telisca.com
tnguyen@telisca.com
Top
Explore the Telisca suite of applications and tools designed to enhance MS Teams functionality. From call recording to global directory management, Azure authentication, and gateway configurations, Telisca offers a comprehensive solution for optimizing communication and collaboration within the Teams environment. Discover a roadmap of upcoming features and learn about unique offerings such as Dynamic CLI and Reverse Lookup capabilities. The Telisca Global Directory Import tool simplifies directory management by merging, filtering, and updating contact information seamlessly.
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Presentation Transcript
Applications for MS Teams Global Directory Global Administration Call Recording ClickNDial Global Call Global Directory ClickNDial Administration Recording Attendant Console TAnnounce IVR / ACD / Statistics Voice Alert Morning Check Attendant Console TAnnounce IVR / ACD / Statistics Morning Check Voice Alert Dynamic CLI Desktop Popup Reverse Lookup (Audiocode) Manager Assistant Dynamic CLI FLEXCOM Agile FLEXCOM Analytics FLEXCOM Agile FLEXCOM Analytics
Products road map Global Directory for Teams June 2021 Call blocker for CUCM Nov 2021 Morning Check for Teams Global Directory for Webex ClickNDial for Teams Feb 2022 Finesse Gadgets UCCX/UCCE May 2022 Call Recording for Teams Sept 2022 Web Attendant Console CUCM Oct 2022 Reverse Lookup for Teams-Audiocode Dec 2022 TAnnounce-AttdConsole for Teams TBD Global Directory for Alcatel
Administration & Framework Azure AD authentication Multi-tenant Top Top
telisca MS Teams Gateway Configuration Tenant Azure Configuration applications Azure Top Top
telisca MS Teams Gateway Azure AD Authentication Azure AD import Teams presence Teams Dial (bot) Graph Azure Teams MS Teams Gateway Call Control (bot) Audio play (bot) Telisca modules DLL .Net Core .Net Framework Top Top
telisca MS Teams Gateway Administration Global Directory Graph Azure Teams MS Teams Gateway ClickNDial Backend Web Attd Console Backend Web Directory Voice Alert (Java) Top Top
telisca Global directory Import source directories Columns association Fields treatment Phone number format Existing Directory Database Source Directory + File Distinct Merge Filter Reformat Top Web Directory update Top
telisca Global directory - Merge Filter & merge contacts Unique ID pbertrand@acme.com Bertrand +33146853578 dlegrand@acme.com dlacaze@acme.com Name Phone Unique ID pbertrand@acme.comBertrand +33146853578 dlacaze@acme.com Lacase cdumont@acme.com Dumont bsmith@acme.com Smith Name Phone Legrand Lacase +44736542152 +44736542152 +33245879852 +44736548796 Unique ID cdumont@acme.com Dumont +33245879852 bsmith@acme.com Smith Name Phone +44736548796 Merge columns Unique ID cdumont@acme.com Dumont +33245879852 bsmith@acme.com Smith Name Phone +44736548796 Unique ID cdumont@acme.com Dumont +33245879852 Rennes bsmith@acme.com Smith Name Phone Site Unique ID cdumont@acme.com Dumont bsmith@acme.com Name Site Rennes London +44736548796 London Smith Remove contacts Unique ID cdumont@acme.com Dumont +33245879852 bsmith@acme.com Name Phone Unique ID cdumont@acme.com Dumont Name Phone +33245879852 Smith +44736548796 Unique ID bsmith@acme.com Name Disabled Smith YES Top Top
telisca Global Directory Import directories from Update using Web Directory SQL Database OLEDB, ODBC, Internal replicated dir., Personal Directory Active Directory Secured Excel file LDAP Secured Export To CSV Text file Active Directory, LDAP, CUCM, Text File, Excel CUCM XML XML file Google Directory REST API HTTP Get Global Directory 3rd party applications Google Shared Contacts SQL DB SQL Exchange Shared Dir Azure AD Top Top
telisca Global directory Administrator can configure easily source and target directories
telisca Global directory Search directories Distinct Merge Target directory Source Directory Segment Filter Access Control Existing Directory Search fields Result fields Update fields Personal Directory
telisca Global directory Administrator can configure easily source and target directories
telisca Global directory Export directories Columns association Distinct Source Directory Active Directory LDAP Source Directory Export File
Global Directory update process Directory update process flow Synchro Active Directory Source Directory Source Directory Files Source Directory Databases Web Directory update Top Top
Global Directory update process Directory update process flow AD Contacts disabled Daily import AD Delete New contacts Active Directory Updated directory to validate 5 / day Active Directory Company A Excel Company A Update via Web Directory with validaton Validation via Web Directory Direct update via Web Directory Company B Excel Company B Services list For drop down lists Sites list Top Excel List departments/sites Top
telisca Global directory Why Global Directory with Teams Additional information to Azure AD (from HR database) Import contacts from Active Directory Personal contacts from Exchange Import customer/partners database (CRM) Segment/control access to search contacts Ease search (power search, phonetic search, same department) Top Top
Global Directory multi-directories Azure AD authentication Several directories, News, Photo of the week, authentication Top Top
Global Directory multi-columns search Multi-columns, search begin of each word of each field, powerseach, phonetic search
Global Directory search form Multi fields form, supports drop down lists
Global Directory contacts card Detail card with photo
Global Directory result Grid format
Global Directory on smartphone Microsoft Teams on smartphone Top Top
Global Directory search & naviguate Contacts hierarchical navigation
Global Directory contact Contact s detail
Web Directory Contact s update : by authorized users or only own contact, upload photo
Global Directory user access Access control - All users - All authenticated users - Authorized Active Directory Security Group - Users login list - Filtered on authenticated user s column Top Top
Update with Global Directory Update contacts - User can update it s own contact - Authorized login list - Authorized Active Directory Security Group - Can update a contact - Can add a contact - Can delete a contact - With or without validation - Mandatory fields - Select list of values - Automatic provisioning of several fields Top Top
Global Directory usage statistics By directory Queries by period By interface Top Top
Dial from Team Apps Dial from Microsoft Teams via protocol CALLTO: Dial from Microsoft via Teams BOT Dial from Cisco Jabber via protocol CISCOTEL: Dial from Cisco Webex via protocol WEBEXTEL: Copy number in clipboard Top Top
Global Directory Azure/Teams integration Run as a Teams App Azure AD authentication Import from Azure AD Manifest Dial using Teams protocol CALLTO: Transfer Dial Dial using a Bot Customer s number Dial Uer s URI Bot Customer +4478945632 User
Global Directory Teams integration Register Azure Tenant application - To authenticate from Azure AD - To import from Azure AD - To dial using a Bot Publish Teams App Manifest on customer s Tenant Top Top
Global Directory Architecture with Azure AD Authenticat Data flow for Azure AD authentication Microsoft Azure 443 Teams Gateway Global Directory 8644 8744 8644 443 On premise or Cloud based Teams user Top Top
Global Directory Architecture with Teams BOT usage 443 Microsoft Teams Teams Gateway 8644 Global Directory 8744 8544 DMZ On premise 443 8744 8644 Cloud Teams Gateway Microsoft Teams Global Directory 8544 On premise Cloud 443 Global Directory MS Teams Gateway Microsoft Teams 8744 8544 Top Top
Global Directory Fault Tolerant architecture Global Directory VIP On premise Global Directory On premise Cloud Global Directory Teams Gateway Microsoft Teams Azure VIP Cloud Global Directory Teams Gateway Top Top
Global Directory Multi-tenant Global Directory Global Directory Global Directory On premise or Cloud based Top Top
Global Directory Test it with Teams https://preprod.telisca.cloud:8746 Cloud 443 Global Directory MS Teams Gateway Microsoft Teams 8744 8544 Authorized domains Add manifest Top Top
Cloud offering evolution Global Directory Azure AD Cust A Directory Tenant Authentication New Web Directory Cust B Directory Tenant Cust C Directory Tenant Customer C Azure AD Tenant URI Domain -> Tenant
Cloud offering evolution - Administration Azure AD Cust A Administration Authentication Multi-Customer Administration Authentication Cust B Administration Cust C Administration URI Domain -> Tenant
TAnnounce Architecture Bot management Play audio Call distribution Statistics Cloud MS Teams Gateway Microsoft Teams Queue1 Bot Queue2 Bot Top Top
TAnnounce - Scripting Easy script design
TAnnounce Statistics Queue Statistics graphics Drill down Top Top
TAnnounce for Teams - Features List Play welcome audio message (file loaded + TTS) Close on schedule Close on bank holidays + special days Dashboard to open/close queues IVR workflow (by DTMF) Agent Group distribution (longest idle, rotation, top-down, broadcast) Call pickup in queue from Web Attd Console Redirect on no answer Send email on abandon Close queue on no agent connected Calls statistics Top Top
telisca Attendant Console Microsoft Teams Presence Microsoft Teams Top Top
Web Attendant console for Teams Top Top
Web Attendant Console Architecture Front End (Vue, Vuetify, Typescript) telisca Administration C# DotNet IIS Statistics DB Graph Teams Azure MS Teams Gateway Signal-R HTTPS C# DotNet Core Backend Import Global Directory Web Service C# DotNet Core Top Source directories C# DotNet IIS Top
Web Attendant console for Teams Script configuration via existing Administration TAnnounce statistics, graphics (admin) and Dashboard display Load TAnnounce configuration & scripts Play audio file, navigate by DTMF Close on schedule, banks holidays, special days, admin. dashboard Call distribution, call pickup Call control Call statistics generation (0%) Administration changes (50%) Integration in Web Attendant Console backend (30%) Expected delivery end of 2022 Top Top
Voice Alert - Alerting usages Maintenance or Security team Usages Maintenance : Industrial incident. Emergency process, security team Isolated worker alert Front desk Whole building(s) Info System breakdown Massive alerts on-site and off-site Top Top
Voice Alert architecture Call & play Text Cloud Gateway Teams Microsoft Teams Speed Dial + DTMF List handling Recycling Audio server Teams Web interface, Teams App Teams Phone Mobile phones SMS, eMail, Fax Cloud services Dry contact IP-to-dry contact 3rd party application Speake r HTTP REST File detection Dashboard Top Reports Top
Voice Alert Architecture Cloud MS Teams Gateway Microsoft Teams Voice Alert On premise Microsoft Teams Cloud MS Teams Gateway Hybrid Voice Alert Voice Alert MS Teams Gateway Cloud Microsoft Teams Top Top
Voice Alert New Features Microsoft Teams Call Microsoft Teams users User accepts/declines by DTMF Top Top
