Telisca Suite: Enhancing MS Teams Integration with Advanced Tools

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Explore the Telisca suite of applications and tools designed to enhance MS Teams functionality. From call recording to global directory management, Azure authentication, and gateway configurations, Telisca offers a comprehensive solution for optimizing communication and collaboration within the Teams environment. Discover a roadmap of upcoming features and learn about unique offerings such as Dynamic CLI and Reverse Lookup capabilities. The Telisca Global Directory Import tool simplifies directory management by merging, filtering, and updating contact information seamlessly.

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Uploaded on Sep 08, 2024 | 0 Views

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Applications for MS Teams Global Directory Global Administration Call Recording ClickNDial Global Call Global Directory ClickNDial Administration Recording Attendant Console TAnnounce IVR / ACD / Statistics Voice Alert Morning Check Attendant Console TAnnounce IVR / ACD / Statistics Morning Check Voice Alert Dynamic CLI Desktop Popup Reverse Lookup (Audiocode) Manager Assistant Dynamic CLI FLEXCOM Agile FLEXCOM Analytics FLEXCOM Agile FLEXCOM Analytics

Products road map Global Directory for Teams June 2021 Call blocker for CUCM Nov 2021 Morning Check for Teams Global Directory for Webex ClickNDial for Teams Feb 2022 Finesse Gadgets UCCX/UCCE May 2022 Call Recording for Teams Sept 2022 Web Attendant Console CUCM Oct 2022 Reverse Lookup for Teams-Audiocode Dec 2022 TAnnounce-AttdConsole for Teams TBD Global Directory for Alcatel

Administration & Framework Azure AD authentication Multi-tenant Top Top

telisca MS Teams Gateway Configuration Tenant Azure Configuration applications Azure Top Top

telisca MS Teams Gateway Azure AD Authentication Azure AD import Teams presence Teams Dial (bot) Graph Azure Teams MS Teams Gateway Call Control (bot) Audio play (bot) Telisca modules DLL .Net Core .Net Framework Top Top

telisca MS Teams Gateway Administration Global Directory Graph Azure Teams MS Teams Gateway ClickNDial Backend Web Attd Console Backend Web Directory Voice Alert (Java) Top Top

telisca Global directory Import source directories Columns association Fields treatment Phone number format Existing Directory Database Source Directory + File Distinct Merge Filter Reformat Top Web Directory update Top

telisca Global directory - Merge Filter & merge contacts Unique ID pbertrand@acme.com Bertrand +33146853578 dlegrand@acme.com dlacaze@acme.com Name Phone Unique ID pbertrand@acme.comBertrand +33146853578 dlacaze@acme.com Lacase cdumont@acme.com Dumont bsmith@acme.com Smith Name Phone Legrand Lacase +44736542152 +44736542152 +33245879852 +44736548796 Unique ID cdumont@acme.com Dumont +33245879852 bsmith@acme.com Smith Name Phone +44736548796 Merge columns Unique ID cdumont@acme.com Dumont +33245879852 bsmith@acme.com Smith Name Phone +44736548796 Unique ID cdumont@acme.com Dumont +33245879852 Rennes bsmith@acme.com Smith Name Phone Site Unique ID cdumont@acme.com Dumont bsmith@acme.com Name Site Rennes London +44736548796 London Smith Remove contacts Unique ID cdumont@acme.com Dumont +33245879852 bsmith@acme.com Name Phone Unique ID cdumont@acme.com Dumont Name Phone +33245879852 Smith +44736548796 Unique ID bsmith@acme.com Name Disabled Smith YES Top Top

telisca Global Directory Import directories from Update using Web Directory SQL Database OLEDB, ODBC, Internal replicated dir., Personal Directory Active Directory Secured Excel file LDAP Secured Export To CSV Text file Active Directory, LDAP, CUCM, Text File, Excel CUCM XML XML file Google Directory REST API HTTP Get Global Directory 3rd party applications Google Shared Contacts SQL DB SQL Exchange Shared Dir Azure AD Top Top

telisca Global directory Administrator can configure easily source and target directories

telisca Global directory Search directories Distinct Merge Target directory Source Directory Segment Filter Access Control Existing Directory Search fields Result fields Update fields Personal Directory

telisca Global directory Administrator can configure easily source and target directories

telisca Global directory Export directories Columns association Distinct Source Directory Active Directory LDAP Source Directory Export File

Global Directory update process Directory update process flow Synchro Active Directory Source Directory Source Directory Files Source Directory Databases Web Directory update Top Top

Global Directory update process Directory update process flow AD Contacts disabled Daily import AD Delete New contacts Active Directory Updated directory to validate 5 / day Active Directory Company A Excel Company A Update via Web Directory with validaton Validation via Web Directory Direct update via Web Directory Company B Excel Company B Services list For drop down lists Sites list Top Excel List departments/sites Top

telisca Global directory Why Global Directory with Teams Additional information to Azure AD (from HR database) Import contacts from Active Directory Personal contacts from Exchange Import customer/partners database (CRM) Segment/control access to search contacts Ease search (power search, phonetic search, same department) Top Top

Global Directory multi-directories Azure AD authentication Several directories, News, Photo of the week, authentication Top Top

Global Directory multi-columns search Multi-columns, search begin of each word of each field, powerseach, phonetic search

Global Directory search form Multi fields form, supports drop down lists

Global Directory contacts card Detail card with photo

Global Directory result Grid format

Global Directory on smartphone Microsoft Teams on smartphone Top Top

Global Directory search & naviguate Contacts hierarchical navigation

Global Directory contact Contact s detail

Web Directory Contact s update : by authorized users or only own contact, upload photo

Global Directory user access Access control - All users - All authenticated users - Authorized Active Directory Security Group - Users login list - Filtered on authenticated user s column Top Top

Update with Global Directory Update contacts - User can update it s own contact - Authorized login list - Authorized Active Directory Security Group - Can update a contact - Can add a contact - Can delete a contact - With or without validation - Mandatory fields - Select list of values - Automatic provisioning of several fields Top Top

Global Directory usage statistics By directory Queries by period By interface Top Top

Dial from Team Apps Dial from Microsoft Teams via protocol CALLTO: Dial from Microsoft via Teams BOT Dial from Cisco Jabber via protocol CISCOTEL: Dial from Cisco Webex via protocol WEBEXTEL: Copy number in clipboard Top Top

Global Directory Azure/Teams integration Run as a Teams App Azure AD authentication Import from Azure AD Manifest Dial using Teams protocol CALLTO: Transfer Dial Dial using a Bot Customer s number Dial Uer s URI Bot Customer +4478945632 User

Global Directory Teams integration Register Azure Tenant application - To authenticate from Azure AD - To import from Azure AD - To dial using a Bot Publish Teams App Manifest on customer s Tenant Top Top

Global Directory Architecture with Azure AD Authenticat Data flow for Azure AD authentication Microsoft Azure 443 Teams Gateway Global Directory 8644 8744 8644 443 On premise or Cloud based Teams user Top Top

Global Directory Architecture with Teams BOT usage 443 Microsoft Teams Teams Gateway 8644 Global Directory 8744 8544 DMZ On premise 443 8744 8644 Cloud Teams Gateway Microsoft Teams Global Directory 8544 On premise Cloud 443 Global Directory MS Teams Gateway Microsoft Teams 8744 8544 Top Top

Global Directory Fault Tolerant architecture Global Directory VIP On premise Global Directory On premise Cloud Global Directory Teams Gateway Microsoft Teams Azure VIP Cloud Global Directory Teams Gateway Top Top

Global Directory Multi-tenant Global Directory Global Directory Global Directory On premise or Cloud based Top Top

Global Directory Test it with Teams https://preprod.telisca.cloud:8746 Cloud 443 Global Directory MS Teams Gateway Microsoft Teams 8744 8544 Authorized domains Add manifest Top Top

Cloud offering evolution Global Directory Azure AD Cust A Directory Tenant Authentication New Web Directory Cust B Directory Tenant Cust C Directory Tenant Customer C Azure AD Tenant URI Domain -> Tenant

Cloud offering evolution - Administration Azure AD Cust A Administration Authentication Multi-Customer Administration Authentication Cust B Administration Cust C Administration URI Domain -> Tenant

TAnnounce Architecture Bot management Play audio Call distribution Statistics Cloud MS Teams Gateway Microsoft Teams Queue1 Bot Queue2 Bot Top Top

TAnnounce - Scripting Easy script design

TAnnounce Statistics Queue Statistics graphics Drill down Top Top

TAnnounce for Teams - Features List Play welcome audio message (file loaded + TTS) Close on schedule Close on bank holidays + special days Dashboard to open/close queues IVR workflow (by DTMF) Agent Group distribution (longest idle, rotation, top-down, broadcast) Call pickup in queue from Web Attd Console Redirect on no answer Send email on abandon Close queue on no agent connected Calls statistics Top Top

telisca Attendant Console Microsoft Teams Presence Microsoft Teams Top Top

Web Attendant console for Teams Top Top

Web Attendant Console Architecture Front End (Vue, Vuetify, Typescript) telisca Administration C# DotNet IIS Statistics DB Graph Teams Azure MS Teams Gateway Signal-R HTTPS C# DotNet Core Backend Import Global Directory Web Service C# DotNet Core Top Source directories C# DotNet IIS Top

Web Attendant console for Teams Script configuration via existing Administration TAnnounce statistics, graphics (admin) and Dashboard display Load TAnnounce configuration & scripts Play audio file, navigate by DTMF Close on schedule, banks holidays, special days, admin. dashboard Call distribution, call pickup Call control Call statistics generation (0%) Administration changes (50%) Integration in Web Attendant Console backend (30%) Expected delivery end of 2022 Top Top

Voice Alert - Alerting usages Maintenance or Security team Usages Maintenance : Industrial incident. Emergency process, security team Isolated worker alert Front desk Whole building(s) Info System breakdown Massive alerts on-site and off-site Top Top

Voice Alert architecture Call & play Text Cloud Gateway Teams Microsoft Teams Speed Dial + DTMF List handling Recycling Audio server Teams Web interface, Teams App Teams Phone Mobile phones SMS, eMail, Fax Cloud services Dry contact IP-to-dry contact 3rd party application Speake r HTTP REST File detection Dashboard Top Reports Top

Voice Alert Architecture Cloud MS Teams Gateway Microsoft Teams Voice Alert On premise Microsoft Teams Cloud MS Teams Gateway Hybrid Voice Alert Voice Alert MS Teams Gateway Cloud Microsoft Teams Top Top