Stakeholder Engagement and Quality Improvement at BMC's QI Hub
Explore stakeholder identification, engagement strategies, and the importance of teamwork in quality improvement projects at BMC's QI Hub. Learn how to analyze stakeholders, involve key team members, and consider stakeholders' interests, involvement levels, and influence. Access professional coaching, educational tools, and mentorship for successful project implementation.
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BMCs QI Hub is your resource for all things quality improvement. Visit bucme.org/BMCQIHUB or email QIHub@bmc.org for access to professional coaching, educational tools, support, mentorship, and much more!
Stakeholder Identification and Engagement Emily Jansen, MPH
Learning Objectives Employ stakeholder analysis technique to individual project in order to: Recognize stakeholder groups that may be directly involved or impacted by your project Employ an engagement strategy that matches a given stakeholder s interest and desired involvement Identify representatives of stakeholder group who may be appropriate for your core QI team
Stakeholder Analysis A methodology for identifying stakeholders, assessing their needs and concerns, and creating a plan to communicate with them
Step 1: Identify your stakeholders by name and/or profession Review your aim/goal Make a list of all the professions that touch the process HPV Vaccination Example Medical Assistant Don t forget non-clinical staff, if applicable! (e.g. EVS) Front Desk MDs/NPs Registered Nurse
Step 2: Identify your stakeholders role in relationship to your project Core QI Team Member Consultants Process Experts Shingo Principles: Respect every individual lead with humility Clinical/Administrative Leaders & Executive Sponsors Patients/Families Your dream team that meets regularly
Step 3: Reflect on the stakeholders interest, desired involvement in, and influence over your project Interest: What matters to this stakeholder? (personally, professionally) o How does your project align with their priorities? o What is their position on the change? (+/-, neutral) Involvement: How involved does this stakeholder want to be in the project? Influence: What is their influence over the project?
Step 4: Determine your engagement strategy What will be your strategy for engaging them? How frequently? (e.g. monthly 1:1s; membership on core project team)
Building your core QI team: lessons from the field of organizing
Apply Stakeholder Mapping Apply Stakeholder Mapping Stakeholder Name/role at the organization relationship to your project? What are their expected contributions? Interest, Desired Involvement, Influence Interest: What matters to this stakeholder? (Personally, professionally) How does your project align with their priorities? Involvement: How involved does this stakeholder want to be in the project? Influence: What is their influence over the project? -Interest: Population health management; C3 ACO quality goals/HEDIS measures. Very supportive of project. -Involvement: Aware of the project and wants to be involved -Influence: Approve changes/allocate resources/could block if competing demands for other quality outcomes Role Engagement Strategy What will be your strategy for engaging them? How frequently? (e.g. monthly 1:1s; membership on core project team) What is their role in Clinical Quality Leader -Would like to have monthly status updates; encourages monthly staff meeting Karin Leschly, MD Medical Director of QI at EBNHC Your Turn! Let s move into breakouts we ll put you in a breakout room with one other learner, QI Hub faculty member, and your assigned students Take some quiet time to jot down ideas about the stakeholders unique to your project Take turns sharing about your project and the stakeholders you ve identified
Quick Debrief Reactions/reflections?
