Staff Support Hub Overview in Cambridgeshire and Peterborough
The Staff Support Hub in Cambridgeshire and Peterborough provides essential services for health and care staff, offering emotional support, referrals, and access to mental health services. The hub targets all health and care workers in various sectors and organizations, emphasizing outreach to marginalized groups. Organizations are encouraged to support the campaign by promoting the unique selling points of the hub, such as confidentiality and priority access to trained professionals.
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Cambridgeshire and Peterborough Staff Support Hub Staff Support Hub Communications Pack June 2021
What is the Staff Support Hub? NHS England and Improvement funded (approx. 700k to date) Aligned to the NHS People Plan Staff Health and Wellbeing themes Key functions (the Hub must deliver): Proactive outreach and engagement The facility for rapid clinical assessment, for self-referrals and referrals from other sources i.e. OH, GP Onwards referral and care co-ordination to deliver rapid access, as needed, to mental health services and support The Hub itself does not deliver treatment and mental health interventions
What is the offer? 1. Freephone number 0808 801 0377 for on-the-day emotional support Supportive chat/signposting to self-help/signposting into organisational, local or national support offerings i.e., Employee Assistance Programmes Onward referral to confidential call-back service if appropriate and consented Note: available 1pm-4pm Mon-Fri from 01 June, scaling up to 11am-7pm every day of the year from 01 July. 2. Confidential callback service. Self-referral via the webpage: https://www.cpft.nhs.uk/staffsupporthub This service is run by psychologically trained health professionals and offers tiered support to staff as follows: Supportive chat/signposting to self-help/signposting into organisational, local or national support offerings i.e., Employee Assistance Programmes Triage and further mental health assessment and supported handover into wellbeing service or psychological services i.e., IAPT, SMHS (warm handover) Proactive follow-up calls to support successful engagement
Who is being targeted? This service is available to ALL health and care staff in Cambridgeshire and Peterborough, in any organisation, in any role. This includes everyone working in the NHS, local authorities and councils, emergency services, care home workers, social care staff and voluntary/third sector staff. We will be undertaking proactive outreach and engagement to ensure marginalised groups and those who have limited access to wellbeing support are aware of the Hub
How can your organisation support the campaign? We know many organisations already have their own comprehensive health and wellbeing support offers for their staff. You can support this campaign by raising the profile of the service USP as complementary to your existing offers. Service USP is as follows: Confidential, independently operated, integrated service. No details will be ever be passed to the employing organisation. Priority access to speak with a psychologically trained professional who can undertake triage assessment if needed/wanted (this can be by self-referral or other referral) Access to the right support through warm handover to vocational occupational health, psychological or psychiatric/specialist mental health services in the system with which the Hub is integrated
K Key messages ey messages for health and social care staff Free of charge, completely confidential health and wellbeing support that you can access yourself If you are feeling distressed or are supporting someone in distress right now, please call us for confidential listening support on freephone number 0808 801 0377 from 1pm-4pm Mon-Fri If you feel you need support or are not sure what you need, you can self-refer for a one-to-one conversation with a trained health professional through our website https://www.cpft.nhs.uk/staffsupporthub The Hub is closely linked with local wellbeing and mental health services, to make sure you can get the right help for you, quickly, if you need it
