ORCA Card Subsidized Annual Pass Enrollment Information
Eligible customers can receive a subsidized annual pass for up to 12 months by enrolling in specific state benefit programs. The pass fully subsidizes trips on Metro and Sound Transit services. To qualify, individuals must be enrolled in certain benefit programs and prove their identity. Enrollment can be done through various organizations listed, and phone enrollment options are available to minimize COVID-19 spread. Locations and hours for enrollment agencies are provided as well. Expansion of program eligibility is expected in 2022.
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Subsidized annual pass Customers who are enrolled in one of six state benefit programs can receive a subsidized annual pass The pass is valid for up to 12 calendar months and is renewable each year, provided eligibility requirements are met The subsidized annual pass will fully subsidize trips on Metro and Sound Transit services. Customers will be able to ride on those services at no cost to them For trips on other transit agencies, the customer will need to add e-purse
In order to qualify, customers must Be enrolled in one of the following state benefit programs: Livein King, Pierce or Snohomish County Temporary Assistance for Needy Families (TANF) / State Family Assistance (SFA) Have proof of identity Pregnant Women Assistance (PWA) Not to be confused with WIC or Pregnancy Medical Be 6 years or older (parents can request a card on behalf of their youth) Refugee Cash Assistance (RCA) Supplemental Security Income (SSI) Not to be confused with Social Security Income Aged, Blind, or Disabled (ABD) Housing & Essential Needs (HEN) Not to be confused with Housing & Urban Development Expansions to program eligibility are expected in 2022 For information about these benefit programs: WashingtonConnection.org; (877) 501-2233
Enrollment Eligible customers can enroll through these organizations: Department of Social and Health Services (DSHS) (877) 501-2233 Public Health - Seattle & King County (800) 756-5437 Catholic Community Services Updated information about locations and hours can be found on our website: www.kingcounty.gov/SubsidizedAnnualPass Note that enrollment is not possible at Metro s Pass Sales Office
Current Enrollment Locations following agencies: Phone enrollment is the best option to minimize the spread of COVID-19 Starting October 15, 2020, eligible customers can enroll through the Department of Social and Health Services (DSHS), Community Services Division DSHS Customer Service Center Phone: (877) 501-2233 Hours: Monday Friday 8:00am 5:00pm Public Health - Seattle & King County Community Health Access Program (CHAP) Line Phone: (800) 756-5437 Hours: Monday Friday 8:00am - 5:00pm (closed 12:00pm - 1:00pm) ORCA LIFT/Public Health Office Address: 201 S Jackson, Seattle, WA 98104 Hours: Monday & Wednesday 10:00am - 4:00pm (closed 12:30pm - 1:30pm) Federal Way Public Health Storefront Address: 1640 S 318th Pl, Federal Way, WA 98003 Hours: Monday, Tuesday & Thursday 10:00am - 6:00pm Wednesday 11:00am - 8:00pm Saturday 10:00am - 3:00pm Catholic Community Services Randolph Carter Center Address: 100 23rd Ave S, Seattle, WA 98144 Hours: Monday & Friday 9:00am - 4:00pm Wednesday 9:00am - 12:00pm Note: hours and locations for in-person services are subject to change with COVID-19 conditions
Helpful steps for enrollment For a smoother enrollment process, customers should: Confirm eligibility via enrollment in one of the state benefit programs Gather these items: Photo ID DSHS award letter, DSHS Client ID, or Social Security Number Call to enroll: Public Health CHAP Line: (800) 756-5437 DSHS Customer Service Center: (877) 501-2233 Note: case managers cannot apply on behalf of clients Check the website for updated hours of operation if in-person assistance is required: visit kingcounty.gov/SubsidizedAnnualPass
If cards are lost or stolen Customers who need to replace lost or stolen subsidized annual passes MUST contact King County Metro Best option: Call Metro s Reduced Fares Team at 206-477-4200 If in-person assistance is needed, visit: Metro s Pass Sales Office 201 S Jackson St, Seattle, WA 98104 Monday Friday, 8:30am 4:30pm (closed 1:00pm 2:00pm) Seniors and higher-risk customers who need additional assistance can come into the office on Tuesdays from 8:30am- 9:30am and Thursday 3:30pm - 4:30pm Note: hours are subject to change with COVID-19 conditions
Visit our website for up-to-date information about the program, including printable handouts, enrollment locations, and FAQs: kingcounty.gov/SubsidizedAnnualPass Contact us for help and questions: Metro Reduced Fares Team ReducedFares@kingcounty.gov 206-477-4200 9
