Interpreter Services
Federal Law requires healthcare providers to offer interpreter services without discrimination based on race, color, or national origin. This includes providing language assistance to those with limited English proficiency and ensuring the right to an interpreter. Interpretation levels range from basic to advanced, covering routine situations to complex healthcare needs. Various methods such as phone, Vocera, and video are used to provide interpreter services effectively.
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Presentation Transcript
Interpreter Services
Federal Law MCH falls under a Federal law and DNV GL requires us to provide services without discrimination based on race, color, or national origin. MCH is required to: Provide language assistance to people with LEP (limited English proficiency) Signs indicating LEP have the right to an interpreter Friends and family should not be used as interpreters (except on request by the patient or an emergency) All of this is No Cost to the patient
Interpretation Levels Level 1- Basic Level 2- Intermediate Level 3- Advanced Short & Uncomplicated Situations Routine Visits Registration/Admitting Triage Appointment scheduling Pharmacy Refill More Complex Healthcare Situations Deaf patient Procedures Routine Surgery Informed Consents Medication Instructions Social Work/Rehab Assessments Time-sensitive and designated for situations that are complicated/sensitive in nature Deaf patient (ONLY request in-person if you are unable to translate through video) Mental Health Belligerent/Confused Conscious Sedation Procedures Sexual Assault/Child Abuse Trauma End of Life Instructions Life Threatening Cases
By phone: 432-400-4820 How do we provide interpreters? By Vocera: Say TRANSLATE or MARTTI MARTTI Telephone Service Our Interpreters Video Passed competency exam Telephone or Vocera
