Integrating with BizTalk Adapters Overview
Potential Crisis in the
Reading Room:
“Aggressive behaviour
by users”
Some t
houghts from a practical
point of view
September 8
th
, 2022: Collection Security Summer School in Vienna
DR. WOLFGANG-VALENTIN IKAS, BDir., BSB,
Department of Manuscripts and Rare Books
2
„
D
e
s
i
r
e
d
b
e
v
a
r
i
o
u
r
“
o
f
o
u
r
r
e
a
d
e
r
s
…
… as laid down in the rules and regulations for our Manuscript Reading Room
Plus aspects dealing with the CoVid
pandemic:
obligation to wear masks
•
How do we deal with the readers who are not willing to abide by
the rules?
•
How do we support the staff of the reading room who have do
address any form of „misconduct“ to the reader(s)?
3
P
o
s
s
i
b
l
e
d
a
n
g
e
r
s
:
Readers may interpret such hints as insinuations of misconduct.
Readers may openly declare that they are not happy with these
rules, e.g. the weighing of material and CCTV
Silent protest (i.e. complaints to the director later on) vs. being
physically agressive while on the premises
When members of staff are faced with forms of (physical)
aggressiveness:
•
Regular training of staff (strategies of de-escalation) ?
•
Employment of a security service?
•
Installation of an emergency button (= silent alarm)?
4
…. And apart from the more daily business:
•
How do we deal with activists?
FLASH MOBS
•
How do we deal with attacks (by terrorists)?
Introduction to BizTalk Adapters including what adapters are, sources of adapters, and the BizTalk Adapter Framework. Learn about configuring BizTalk adapters, working with protocol adapters like FTP, and integrating with Application Adapters.
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Presentation Transcript
Potential Crisis in the Reading Room: Aggressive behaviour by users Some thoughts from a practical point of view September 8th, 2022: Collection Security Summer School in Vienna DR. WOLFGANG-VALENTIN IKAS, BDir., BSB, Department of Manuscripts and Rare Books
Desired bevariour of our readers as laid down in the rules and regulations for our Manuscript Reading Room 2
How do we deal with the readers who are not willing to abide by the rules? How do we support the staff of the reading room who have do address any form of misconduct to the reader(s)? Possible dangers: Readers may interpret such hints as insinuations of misconduct. Readers may openly declare that they are not happy with these rules, e.g. the weighing of material and CCTV Silent protest (i.e. complaints to the director later on) vs. being physically agressive while on the premises 3
When members of staff are faced with forms of (physical) aggressiveness: Regular training of staff (strategies of de-escalation) ? Employment of a security service? Installation of an emergency button (= silent alarm)? . And apart from the more daily business: How do we deal with activists? FLASH MOBS How do we deal with attacks (by terrorists)? 4
