Flying Scotsman Health Centre Patient Participation Group Meeting
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FLYING SCOTSMAN
HEALTH CENTRE
PATIENT PARTICIPATION GROUP (PPG)
Thursday 22 February 2024
Time 14:00pm
1
I
NTRODUCTION
Welcome to the Flying Scotsman Health Centre Patient
Participation Group Meeting
It is very important that we have these meetings to give patients
and practice staff the opportunity to meet and discuss topics of
mutual interest for the benefit of our patients
This meeting is not about complaints or personal health issues
and should be discussed outside of the meeting if necessary
It is about how we can work together to bring the community and
services together
To provide a means for patients to become more involved and
make suggestions about the healthcare services they receive
2
F
LYING
S
COTSMAN
H
EALTH
C
ENTRE
’
S
T
EAM
3
F
LYING
S
COTSMAN
H
EALTH
C
ENTRE
’
S
T
EAM
4
P
RACTICE
U
PDATE
NEW OWNERSHIP
You
may be aware, there has been some speculation recently about the future ownership of
Operose Health - the company that hold the contract for this practice.
Operose Health have moved to the new ownership of the HCRG Group. The HCRG Group
is a UK based
and owned company and is one of the UK’s largest community health and
care service providers.
There will be no changes to the way we manage our practice.
Patients will still be seen by
the same Doctors, Nurses and Administration teams as they are now and they should
continue to
contact and use the surgery as normal.
The reason is because the contractual change
of ownership takes place at the very top level
of the company structure.
Although this is very much business as usual for our practice teams, it is important that the PPG, are
aware of this proposed change of ownership and have the opportunity to ask any questions you may
have about this. The local NHS integrated care board (ICB) is aware and will initiate their own assurance
processes around HCRG. This is right and proper, as the local NHS, communities and stakeholders will
want reassurance that our high-quality care will continue under new ownership.
DRIQ
DrIQ is the on
line platform that the practice uses. It is an app developed by AT Medics who are part of
the Operose Health group. The app allows patients to order medication,
register with the practice;
request fit notes; send messages to the admin team; update health data. The app also has pathways
built in for patients to access, e.g. back pain.
As we move forward with DrIQ patients will be able to book their appointments through
this app and
also be triaged by a clinician. We have 2499 patients currently registered on the app.
5
F
EEDBACK
Google Reviews – any themes
Friends and Family Test – any themes
6
F
UTURE
P
LANS
Continuing to work closely with Public Health
and Healthwatch
Attending events, e.g Gypsy Roma Traveller
Health Fayres
Involving more services within the practice –
recent additions include:
Aspire – Alcohol service
Macmillan Cancer service
Citizens advice
7
Welcome to the Flying Scotsman Health Centre Patient Participation Group Meeting where patients and practice staff gather to discuss mutual interests and ways to improve healthcare services. The meeting focuses on community involvement and suggestions for enhancing patient care. The practice introduces its clinical and admin teams, updates on new ownership, and assures patients of seamless service continuity despite ownership changes.
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Presentation Transcript
FLYING SCOTSMAN HEALTH CENTRE 1 PATIENT PARTICIPATION GROUP (PPG) Thursday 22 February 2024 Time 14:00pm
INTRODUCTION Welcome to the Flying Scotsman Health Centre Patient Participation Group Meeting It is very important that we have these meetings to give patients and practice staff the opportunity to meet and discuss topics of mutual interest for the benefit of our patients This meeting is not about complaints or personal health issues and should be discussed outside of the meeting if necessary It is about how we can work together to bring the community and services together To provide a means for patients to become more involved and make suggestions about the healthcare services they receive 2
FLYING SCOTSMAN HEALTH CENTRES TEAM Clinical Team Job role Nursing Team Job role Dr M Khan (M) Lead GP Kate Rowley (F) Lead Nurse/Advanced Nurse Practitioner Dr A Zaidi (F) GP Nicky Skipworth (F) Practice Nurse Dr F Ojukwu (M) GP Leisa Makol (F) Practice Nurse Dr T Ayara (M) GP Charlie Blackett (M) Health Care Assistant Dr O Fagbolagun (M) GP Ahmed Shehata (M) Pharmacist Emily Stoddart (F) Pharmacy Technician Farah Khan (F) Physician Associate 3 Dr P Hawrami (M) Locum GP
FLYING SCOTSMAN HEALTH CENTRES TEAM Admin Team Marcia Krebs (F) Michele Cross (F) Chloe Corrigan (F) Anita Cunningham (F) Eve Poole (F) Jennie Burton (F) Pavaan Kaur (F) Tanisha Gupta (F) Rose McKeon (F) Jo Gill (F) Monika Gupta (F) Job role Practice Manager Assistant Practice Manager Senior Receptionist Administrator Administrator Receptionist Receptionist Receptionist Receptionist Receptionist Receptionist 4
PRACTICE UPDATE NEW OWNERSHIP You may be aware, there has been some speculation recently about the future ownership of Operose Health - the company that hold the contract for this practice. Operose Health have moved to the new ownership of the HCRG Group. The HCRG Group is a UK based and owned company and is one of the UK s largest community health and care service providers. There will be no changes to the way we manage our practice. Patients will still be seen by the same Doctors, Nurses and Administration teams as they are now and they should contact and use the surgery as normal. The reason is because the contractual change of ownership takes place at the very top level of the company structure. Although this is very much business as usual for our practice teams, it is important that the PPG, are aware of this proposed change of ownership and have the opportunity to ask any questions you may have about this. The local NHS integrated care board (ICB) is aware and will initiate their own assurance processes around HCRG. This is right and proper, as the local NHS, communities and stakeholders will want reassurance that our high-quality care will continue under new ownership. DRIQ DrIQ is the online platform that the practice uses. It is an app developed by AT Medics who are part of the Operose Health group. The app allows patients to order medication, register with the practice; request fit notes; send messages to the admin team; update health data. The app also has pathways built in for patients to access, e.g. back pain. As we move forward with DrIQ patients will be able to book their appointments through this app and also be triaged by a clinician. We have 2499 patients currently registered on the app. continue to 5
FEEDBACK Google Reviews any themes Friends and Family Test any themes 6
FUTURE PLANS Continuing to work closely with Public Health and Healthwatch Attending events, e.g Gypsy Roma Traveller Health Fayres Involving more services within the practice recent additions include: Aspire Alcohol service Macmillan Cancer service Citizens advice 7
