Earls Court H&W Centre PPG Patient Participation Group Meeting
Welcome to the virtual PPG meeting at Earls Court H&W Centre, focusing on patient engagement, services during Covid-19, and enhancing the partnership between patients and the practice. Learn about the PPG vision, benefits for patients, advantages for the practice, and key topics like nurse appointments, childhood immunizations, and more. Join the discussion to contribute your ideas and concerns for better healthcare services.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
Earls Court H&W Centre PPG Patient Participation Group Meeting Friday 19thFeb 2021
Introduction PPG vision and practice working relationship Today s Agenda Services offered within the practice during Covid-19 New ways of working Dr. iQ Questions
Introduction Welcome to our virtual PPG meeting It is very important that we continue to have PPG meetings virtually to ensure there is regular communication between the practice and patients during these unprecedented times. For any of you who want to join the PPG groups for either site please email your full name, date of birth, email address and contact number to wlccg.ech@nhs.net
PPG Vision Our Patient Participation Group is designed to: Develop a partnership with patients Discover what a range of patients think about services and to establish their priorities Provide a platform to test and modify ideas/plans To discuss any changes/developments at the sites
Patients learn how to become more responsible for their own health Patients will have a better understanding of the practice and its staff Advantages for patients Patients will be consulted on arrangements in primary health care before decisions are made Patients will have a forum to suggest positive ideas for change and voice concerns
The practice will be able to plan services jointly with patients Get closer to the community for whom they care Help patients with non-medical and social care issues Advantages for practice: Get help from patients to meet targets and objectives Have a forum to voice ideas and concerns
Nurse appointments during Covid-19 Childhood immunisations and 8-week check Adult Complex dressings and suture removals immunisations and patient reviews Cervical screening
Childhood Immunisations ROUTINE VACCINATIONS FOR BABIES AND PRE-SCHOOL CHILDREN CONTINUING AS NORMAL FOR IMMUNISATIONS ALREADY COMPLETED, WE NEED A COPY OF YOUR RED BOOK EMAILED OR SENT VIA DR. IQ (PARENT CAN USE OWN DR IQ ACCOUNT TO SUBMIT THIS VIA ONLINE CONSULTATION) It is important to attend your appointments unless you, your child or someone you live with has symptoms of coronavirus
HCA appointments during Covid-19 ECG and ABPM s (for urgent investigations only) Phlebotomy (for urgent investigations only) Reviews eg Diabetes/Asthma and NHS health Checks
New ways of working Intercom system in place Social distancing measures Daily telephone consultations Dr IQ e- consultation platform
Prescription requests sent to your nominated pharmacy on same day Online consultations responded to by a clinician as soon as possible on the same day Access to care seven days a week More access available on Dr. iQ Consult on behalf of your child
Useful Numbers
Meeting details what happened - Lots of questions asked regarding the Covid vaccination rollout and when patients would be called for the 2nd dose - Patient had to be reminded that we were unable to discuss individual healthcare questions and for that patients should contact the practice separately - Some questions asked re changes in the Practices since Operose came on board. Patients reassured that there would be no changes and it was business as usual - Overall the patients who attended were really happy with the meeting and the information they were given regarding the services the practices are offering and why they should be coming in, especially for smears/imms etc - Patients were also informed how to access their medical records and what they needed to do to be able to do this - Next meeting set for May and patients informed that those who have said they want to be an active part of the PPG for both sites will be emailed in advance with the details and a copy of the agenda
