Arthur Medical Centre Updates and Key Performance Indicators
Patient Participation Group
A
g
e
n
d
a
1.
Review of Previous Meeting
2.
Practice Update inc building (general) (AC)
3.
Potential vaccination support/programme/age groups
4.
Members Feedback
5.
Phlebotomy Status
6.
AOB
General Updates
Staff Updates
•
Dr Jennifer Dickinson – has been on long term sick - last day 23
rd
Oct
•
Joy Simpson (ACP) leaves mid-October
•
Dr Britt ter Horst joins the practice on 1
st
Nov. Dr ter Horst is a newly
qualified GP and will be working with AMC for 5 x sessions
•
We have made an offer to a new ACP to replace Joy’s hours
•
ACP Christine Duffy deployed to Army Reserve in March – returns in
Nov
•
Dr Justine Horton long term Mat cover Locum. Dr Nasim Akhtar, Dr
Farah Ghafoor, Dr Rowan Chamberlain and Dr Ayyub Mirza regularly
consulting
Staff Updates
Registrars
•
Dr Mahmoud Ali (will be here for 12 months)
•
Dr Israel Abia
•
Dr Stacey Walklett
Staff Updates
Care Navigation
•
2 x new Care Navigators (receptionists) start this month
Key Performance Indicators
•
Patient list = 9,117 patients as of this morning
Over the last 4 weeks, Arthur Medical Centre has:
•
handled 4,236 incoming telephone calls (an average of 212 calls
handled per working day). This compares to 3,670 calls over the same
period last year (183 oer day) – an increase of 15%
•
provided 3,233 patient appointments in total (an average of 162 per
working day)
•
Of these appointments, 1,879 were face-to-face appointments (an
average of 99 per working day and around 55% of the total)
Key Performance Indicators
DNAs
•
Over the month of April,
65 patients
did not attend their
appointment and did not give notice of cancellation.
•
This represents 16 hours of wasted appointment time – BUT is nearly
half the figure of previous months.
•
This is largely to do with efforts on Long Term Conditions
I
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3
V
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2
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2
1
/
2
‘Town Hall Meeting’
P
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Contrary to our fears (and to the opinions of
every other practice we spoke to), the Patient
Meeting was a success!
We would like to give a massive
THANK YOU
to all of you for supporting this effort and for
helping us present our practice in the best
way.
Post meeting feedback
•
“Very informative and professionally delivered brief. It has certainly has
opened my eyes to the amount of hard work you and your team put in to
ensure the medical centre runs smoothly.”
•
“Just to say how much it was appreciated to join you and Dr Wilton at the
Zoom meeting this evening, which was both informative and helpful in
understanding the working of the Practice and Primary Care Trust.”
•
“Thank you so much for arranging it and thank your staff for their time and
effort in participating, I sincerely hope you all felt it useful too.”
•
“It would be good to have insight into your team”
•
“Good to get understanding of how allied health professionals can help and
what other services can be offered”
Building work
•
Funding now agreed in principle with the ICB and NHSE
•
Finance agreed with bank for remainder
•
Architect’s plans complete and have gone to Planning
Permission/Building Control. Work begins in earnest once complete
(Any political support would be welcome!)
•
New heating system to begin install in October
•
Anticipate ground works begin in January with work complete by June
•
Net outcome 5 x new clinical rooms
Stay informed with the latest updates from Arthur Medical Centre, including staff changes, key performance indicators, and upcoming agenda items for patient participation. Discover recent developments, such as new staff additions, care navigators, and patient visit statistics. Learn about the practice's focus on improving patient care and reducing missed appointments. Follow along with town hall meetings and engage in discussions around enhancing patient participation in healthcare decisions.
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Presentation Transcript
Arthur Medical Centre Patient Participation Group
Agenda Agenda 1. Review of Previous Meeting 2. Practice Update inc building (general) (AC) 3. Potential vaccination support/programme/age groups 4. Members Feedback 5. Phlebotomy Status 6. AOB
Arthur Medical Centre General Updates
Staff Updates Dr Jennifer Dickinson has been on long term sick - last day 23rdOct Joy Simpson (ACP) leaves mid-October Dr Britt ter Horst joins the practice on 1stNov. Dr ter Horst is a newly qualified GP and will be working with AMC for 5 x sessions We have made an offer to a new ACP to replace Joy s hours ACP Christine Duffy deployed to Army Reserve in March returns in Nov Dr Justine Horton long term Mat cover Locum. Dr Nasim Akhtar, Dr Farah Ghafoor, Dr Rowan Chamberlain and Dr Ayyub Mirza regularly consulting
Staff Updates Registrars Dr Mahmoud Ali (will be here for 12 months) Dr Israel Abia Dr Stacey Walklett
Staff Updates Care Navigation 2 x new Care Navigators (receptionists) start this month
Key Performance Indicators Patient list = 9,117 patients as of this morning Over the last 4 weeks, Arthur Medical Centre has: handled 4,236 incoming telephone calls (an average of 212 calls handled per working day). This compares to 3,670 calls over the same period last year (183 oer day) an increase of 15% provided 3,233 patient appointments in total (an average of 162 per working day) Of these appointments, 1,879 were face-to-face appointments (an average of 99 per working day and around 55% of the total)
Key Performance Indicators DNAs Over the month of April, 65 patients did not attend their appointment and did not give notice of cancellation. This represents 16 hours of wasted appointment time BUT is nearly half the figure of previous months. This is largely to do with efforts on Long Term Conditions
Incoming Call Volumes 2022/3 Vs 2021/2 Incoming Call Volumes 2022/3 Vs 2021/2
Arthur Medical Centre Town Hall Meeting
Patient Meeting 21 Patient Meeting 21st stJune 2023 June 2023 Contrary to our fears (and to the opinions of every other practice we spoke to), the Patient Meeting was a success! We would like to give a massive THANK YOU to all of you for supporting this effort and for helping us present our practice in the best way.
Post meeting feedback Very informative and professionally delivered brief. It has certainly has opened my eyes to the amount of hard work you and your team put in to ensure the medical centre runs smoothly. Just to say how much it was appreciated to join you and Dr Wilton at the Zoom meeting this evening, which was both informative and helpful in understanding the working of the Practice and Primary Care Trust. Thank you so much for arranging it and thank your staff for their time and effort in participating, I sincerely hope you all felt it useful too. It would be good to have insight into your team Good to get understanding of how allied health professionals can help and what other services can be offered
Building work Funding now agreed in principle with the ICB and NHSE Finance agreed with bank for remainder Architect s plans complete and have gone to Planning Permission/Building Control. Work begins in earnest once complete (Any political support would be welcome!) New heating system to begin install in October Anticipate ground works begin in January with work complete by June Net outcome 5 x new clinical rooms
