Cassidy Medical Centre Patient Participation Group Meeting Details
The Cassidy Medical Centre Patient Participation Group discussed various topics in their meeting, including PCN updates, clinical triage, national GP patient survey results, staff roles, and administration team roles. Key points covered were Face-to-face PPG meeting, website updates, and staffing support for patients. The team strives to improve patient access, booking experience, and communication. The meeting also highlighted the Cassidy Road Medical Centre appointment experience survey results.
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Presentation Transcript
Cassidy Medical Centre Cassidy Medical Centre Patient Participation Group meeting 27 April 2023 16:00 Pm 1
Agenda 1. Introduction 2. Minutes of the last meeting and actions from previous meeting 3. PCN Update 4. Clinical triage 5. National GP patient survey and Friends & Family test. 6. Next meeting date 2
Action from previous meeting Face to face PPG meeting website updates DR IQ support for patients GP/Pharmacist staffing 3
Clinical team Clinical Team Job role Dr Amir Mansoor Clinical lead GP Dr Ahmed Hamza General Practitioner Dr Ying Tow General Practitioner Sonia Kakkar Pharmacist Dr Karin Kadlecikova Long term Locum GP Zainab Alebiosu Pharmacist Adil Butt Physician Associate Joy Marivate Practice Nurse Anne-Sophie Guiraudou Practice Nurse Aeeliya Kazalbash Trainee Nurse Associate Arunava Konar Health Care Assistant Dr Ahmed Muhammed Long term Locum GP 4
Administration team Admin Team Job role Sarina Gurung Practice Manager Hamza Djadi Practice Administrator Robleh Nur Receptionist Yasmin Begum Administrator Salma Azad Receptionist Halim Mohammed Administrator Rashel Uddin Senior Receptionist Omar Said Receptionist Tony Sheikh Receptionist Hasin Ishaq Receptionist 5
National GP Patient Survey 120 from 870 patient responses in 2022 Key learnings: 1. Improve access that is flexible and affords continuity 2. Improve the patient s experience when booking appointments 3. Communicate with our patients with kindness and professionalism. https://gp-patient.co.uk/patientexperiences?practicecode=E85025 7
Cassidy Road Medical Centre Appointment experience Results from the 2022 survey Cassidy Road Medical Centre The healthcare professional was good at giving the patient enough time The healthcare professional was good at treating the patient with care and concern The healthcare professional was good at listening to the patient 651A Fulham Road, Fulham SW6 5PX very good 31% very good 32% very good 27% E85025 71% 67% 71% 870 good 37% good 39% good 44% Very Good Good Very Good Good Very Good Good 120 National 83% 49% 34% National 85% 49% 36% National 83% 48% 36% 14% ICS 82% 44% 38% ICS 81% 42% 39% ICS 80% 44% 36% The patient was involved as much as they wanted to be in decisions about their care and treatment The patient had confidence and trust in the healthcare professional they saw or spoke to The patient s needs were met definitely 44% definitely 44% definitely 50% very good 28% 85% 88% 87% 62% to some extent 43% to some extent 44% to some extent 34% fairly good 34% Definitely To some extent Definitely To some extent Definitely To some extent Very Good Fairly Good National 90% 56% 34% National 93% 64% 29% National 91% 57% 34% ICS 87% 51% 37% ICS 91% 59% 32% ICS 89% 52% 36% National 72% 38% 35% ICS 71% 36% 35% https://gp-patient.co.uk/PatientExperiences?practicecode=E85025 https://gp-patient.co.uk/PatientExperiences?practicecode=E85025 For more information about this practice, please go to:
The Cassidy Medical Centre Results from the 2022 survey The Cassidy Medical Centre Easy to get through to this GP practice by phone Helpfulness of receptionists at this GP practice Good overall experience of making an appointment 235A Elgin Avenue, London W9 1NH very helpful 27% very easy 15% very good 18% E87046 41% 73% 65% 59% fairly helpful 46% 557 fairly good 41% fairly easy 50% Very Helpful Fairly Helpful Very Good Fairly Good 90 Very Easy Fairly Easy National 56% 23% 33% National 53% 14% 38% National 82% 37% 45% 16% ICS 58% 25% 34% ICS 79% 36% 43% ICS 60% 21% 40% Offered a choice of appointment when last tried to make a general practice appointment Satisfied with the appointment offered Satisfied with the general practice appointment times available very satisfied 25% very good 31% 52% 62% 65% 61% fairly satisfied 27% fairly good 30% Very Satisfied Fairly Satisfied Very Good Fairly Good National 59% Offered a choice National 72% Satisfied with the appointment National 55% 20% 35% ICS 63% Offered a choice ICS 68% Satisfied with the appointment ICS 59% 24% 35% National 72% 38% 35% ICS 71% 36% 35% https://gp-patient.co.uk/PatientExperiences?practicecode=E87046 https://gp-patient.co.uk/PatientExperiences?practicecode=E87046 For more information about this practice, please go to:
