Customer journey map - PowerPoint PPT Presentation


Blank Israel Map

Explore a detailed map of Israel and Palestine, highlighting countries, territories, capitals, and major cities. The map includes Lebanon, Syria, Egypt, Jordan, Iraq, Saudi Arabia, Mediterranean Sea, Red Sea, and more.

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Customer and Business Support (CABS) - Enhancing Customer Experience

CABS plays a crucial role in the council service supply chain by managing customer inquiries efficiently. They handle a wide range of services including switchboard operations, housing queries, leisure services, and more. Additionally, CABS works closely with partner services, administers various fu

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How to Delete a Customer in QuickBooks

Deleting a customer in QuickBooks involves a few simple steps. First, navigate to the \"Customers\" menu and select \"Customer Center.\" Find the customer you want to delete, right-click on their name, and choose \"Delete Customer.\" QuickBooks will prompt you to confirm the deletion; ensure you're

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Understanding Federal Customer Experience Initiative

Federal customer experience initiative focuses on improving customer satisfaction with federal services. Services play a crucial role in shaping customer perception and satisfaction, impacting the overall reputation of an organization or brand. By prioritizing customer experience, agencies aim to en

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Understanding Customer Interactions Through Journey Mapping

Customer journey mapping and empathy mapping are essential tools for businesses to comprehend typical customer interactions, decisions, and emotions throughout the product acquisition cycle. By creating representative personas and empathy maps, teams can gain deeper insights into customer needs and

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Mastering Map Grid References for Accurate Location Identification

Learn how to find places on a map using grid references. Discover how to identify map symbols and determine accurate six-figure grid references. Follow step-by-step guidance to pinpoint locations with precision on maps. Enhance your mapping skills and boost your navigational expertise efficiently.

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Understanding Critical to Customer (CTC) and Critical to Quality (CTQ)

Quality is determined by meeting customer needs. Critical to Customer (CTC) Flowdown translates these needs into Critical to Quality (CTQ) aspects. This tool helps organizations identify what is critical to meet customer expectations, serving as a communication tool and guiding improvement projects.

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Importance of Respecting Customer Needs in Customer Service

Respect is fundamental in customer service as it fosters good relationships, loyalty, and satisfaction. Understanding and addressing customer needs, whether product functionality or empathy, are key to delivering effective service. Showing respect through easy access, acknowledging mistakes, prompt

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Understanding Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is crucial for businesses to build and maintain relationships with their customers. It involves collecting and analyzing customer data, implementing strategies to meet their needs, and fostering long-term relationships. CRM benefits both businesses and customer

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Comprehensive Customer Service Training Guide for Project C.A.R.E.S.

This customer service training guide presented by Felicia Brooks-Hamilton aims to ensure world-class service delivery to students, parents, teachers, and stakeholders in educational services. It covers the definition of customer service, its importance, elements, and the mission of Project C.A.R.E.S

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Importance of Good Customer Service in Organizations

Understanding the benefits of good customer service is essential for any organization. Customer service involves meeting customers' needs professionally and efficiently. Good customer service leads to increased sales, customer loyalty, enhanced public image, and a more effective workforce. On the ot

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Understanding Cost of Customer Acquisition (COCA) in Entrepreneurship

Cost of Customer Acquisition (COCA) is a crucial metric in entrepreneurship that calculates how much it costs to acquire a new customer. This metric involves quantifying all sales and marketing expenses related to attracting a customer, emphasizing the importance of understanding the sales process a

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Enhancing Customer Care Strategies: Monitoring, Evaluation, and Improvement

Discover strategies for monitoring and evaluating the quality of customer care, evaluating policies, conducting market research, addressing customer issues, gathering customer feedback through satisfaction questionnaires, and utilizing mystery shopping to improve overall customer experience.

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WaferMap Configuration Guide for Graph Builder

This guide provides detailed instructions on setting up WaferMap in Graph Builder, preparing map files, distributing and installing map files, creating wafer maps by cube/sub-chunk/chunk, using map shapes as background, and accessing a custom map creator tool.

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Empowering Veterans Through the MAP Initiative

The Military Articulation Platform (MAP) aims to give veterans the credit they deserve by articulating college courses with ACE credit recommendations. This initiative allows veterans to receive up to one year of credit, enabling them to achieve their educational goals and access high-wage jobs. Thr

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Covaris Success Story: Trade-in Program and Customer Engagement

Covaris successfully implemented a trade-in program to encourage customers with old units to upgrade to newer models, resulting in increased sales and customer satisfaction. By approaching customers directly, through email, and with the help of local dealers, Covaris was able to guide customers thro

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Customer Relationship Management in Tourism: Enhancing Loyalty and Referrals

Explore the significance of Customer Relationship Management (CRM) in the tourism sector, focusing on customer loyalty programs, word-of-mouth referrals, and the distinction between customer satisfaction and loyalty. Understand the key terms and forms of customer loyalty to cultivate repeat business

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Electronic Customer Relationship Management (E-CRM) in E-Commerce

In this presentation by Prof. Pampa Jana, the focus is on E-CRM for organization interaction strategies. E-CRM involves managing online customer relations and building long-term customer relationships through technology. Key aspects include assessing customer actions, integrated databases, automated

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Understanding Customer Relationship Management (CRM) for Business Success

Customer Relationship Management (CRM) is a vital business strategy that focuses on shifting goals from traditional seller-oriented approaches to customer-centric models. It aligns business strategies with customer information and technology to foster mutually beneficial relationships. CRM enables b

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Essential Guide to Map Reading and Navigation Techniques

Discover the fundamentals of map reading and navigation developed by Dave Bere. Explore various types of maps used within SES, learn how to use different maps effectively, and understand the importance of map care and folding. From understanding marginal information to mastering compasses and bearin

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Customer Journey Mapping Workshop Guide for Understanding Customer Experiences

This guide outlines a structured approach for conducting a Customer Journey Mapping workshop to understand how customers interact with products or services. It provides detailed steps, tools, key stakeholders, and goals for mapping the customer journey effectively. The workshop aims to gain insights

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Proposal for Dynamic Multi-AP Coordination in IEEE 802.11-23

This proposal focuses on enhancing the reliability of multi-AP coordination in IEEE 802.11-23 through the formation and management of MAP (Multi-AP) groups. It discusses the limitations of the current setup and suggests a dynamic approach where multiple APs can form MAP groups flexibly. The document

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Understanding Basic Map Skills and Terms

Explore the essential map skills and terms such as map key/legend, compass rose, scale, latitude, longitude, Equator, Prime Meridian, hemispheres, and more to enhance your map reading and interpretation skills effectively.

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Understanding Map Concepts: An Overview

Exploring essential map-related terms and concepts such as map projection, hemisphere, latitude, longitude, scale, equator, prime meridian, map symbol, and globe. Enhance your understanding of how maps represent Earth's surface and the key elements involved in cartography.

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Comprehensive Customer Journey Mapping Template for Enhanced Understanding and Experience

Explore a detailed customer journey map template with various stages and prompts to help you analyze customer behaviors and interactions. Also, discover a featured resource on creating customer journey maps from HubSpot Academy to maximize customer experience and enhance your understanding of custom

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Effective Customer Relationship Management Strategies

Implementing Customer Relationship Management (CRM) can increase customer loyalty, minimize customer defection, and identify target customers. Learn how to enhance customer satisfaction, gain loyalty, and address reasons for customer loss through innovative strategies.

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Cashier Training for Resolving Customer Problems

This training covers essential aspects of cashier and CSR roles, such as answering customer queries, resolving issues, involving managers when necessary, and handling customer feedback effectively. It includes topics like special terms, common customer questions, handling customer problems, manager

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Enhancing Customer Experience Through Touchpoint Optimization

Explore strategies to improve customer journey experiences by focusing on touchpoints. Learn how to create delightful interactions, identify pain points, and build service blueprints for a seamless customer experience. Utilize customer data to map journey steps and emotional responses, ultimately en

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Messy Situational Map Template with Suggestions for Use

This SA template provides a messy situational map template along with suggestions for use. The initial map should be done by hand on a large piece of paper to allow for quick adjustments and capturing thoughts. The template includes an abstract map and a customizable version for creating more readab

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Various Strategy Maps and Their Components

This content discusses different types of strategy maps including the Balanced Scorecard, Classic Kaplan/Norton Strategy Map, Generic Example Strategy Map, and Basic Strategy Map Background. Each map highlights different perspectives such as financial, customer, internal, and learning & growth, alon

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Creating Customers for Life: The Golden Customer Rule and Emotional Loyalty

Learn how to create customers for life by implementing the Golden Customer Rule, understanding customer emotions that drive buying and loyalty, and focusing on customer service management best practices. Discover the importance of building strong relationships, being responsive and rewarding, and of

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Effective Customer Service Strategies and Communication Techniques

Explore the key aspects of customer service, ways to communicate effectively, and the importance of providing exceptional service to meet and exceed customer needs. Learn about customer service definitions, comparing service levels between businesses like McDonald's and Gordon Ramsay's restaurants,

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The Evolution of Cartographic Communication Theory in the Digital Age

Cartographic communication theory in digital mapping involves two models: the static map communication model and the interactive map communication model. The static map model follows traditional map-making methods adapted to digital tools, while the interactive map model leverages user feedback to r

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Understanding Customer Satisfaction and Its Impact

Customer satisfaction is crucial for businesses to thrive. Different types of customers, such as current, indirect, potential, and lost customers, play a significant role in shaping the success of an organization. Neglecting to measure customer satisfaction can lead to lower sales, reduced profits,

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Understanding Sets, Maps, and Map Methods

Explore the concepts of sets, maps, and map methods in programming, focusing on efficient operations like adding, removing, and searching for values. Sets allow unique values with no duplicates, while maps hold key-value pairs like a dictionary. Map methods provide functions for manipulating mapping

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Understanding Critical Customer Needs for Project Success

Explore the concept of Critical to Customer (CTC) by identifying the essential features necessary to satisfy both internal and external customers. Learn how to apply techniques like CTC Flowdown and determine Critical to Quality (CTQ) factors. Discover how to develop a CTC tree to link project outpu

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Introduction to Spark in The Hadoop Stack

Introduction to Spark, a high-performance in-memory data analysis system layered on top of Hadoop to overcome the limitations of the Map-Reduce paradigm. It discusses the importance of Spark in addressing the expressive limitations of Hadoop's Map-Reduce, enabling algorithms that are not easily expr

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Visual Elements and Customer Journey Overview

Understand the key visual elements and symbols used in mapping a customer journey. Explore touchpoints, actions, and activities that define the customer journey phases. Learn how to represent touchpoints and interpret their status through visual symbols. Dive into the onset of a customer journey and

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Understanding Quality Function Deployment (QFD) in Product Design

Building quality into a product involves translating customer expectations into specific technical requirements. Quality Function Deployment (QFD) is a valuable tool for this purpose, enabling the analysis of relationships between technical and customer requirements in product design. By identifying

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HUD Customer Experience Transformation Initiatives Summary

HUD embarked on a journey to enhance customer experience (CX) by forming the Customer Experience Transformation Team (CXTT) and conducting a CX Assessment. Through various initiatives like redesigning websites using human-centered design, introducing Voice of the Customer tool, and modernizing conta

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