Customer journey map - PowerPoint PPT Presentation


Customer-Driven Strategy

Customer-driven strategy and its importance in meeting customer expectations and needs. Discover the elements and examples of a customer-driven strategy.

0 views • 12 slides


Blank Israel Map

Explore a detailed map of Israel and Palestine, highlighting countries, territories, capitals, and major cities. The map includes Lebanon, Syria, Egypt, Jordan, Iraq, Saudi Arabia, Mediterranean Sea, Red Sea, and more.

0 views • 4 slides



Student Learning Journey Map

Learn how to personalize your unit's Student Learning Journey Map by adding weekly activities, assessment icons, and topics. Follow the provided instructions to create a customized version and upload it to your unit's Canvas Home Page for easy access.

1 views • 4 slides


Customer and Business Support (CABS) - Enhancing Customer Experience

CABS plays a crucial role in the council service supply chain by managing customer inquiries efficiently. They handle a wide range of services including switchboard operations, housing queries, leisure services, and more. Additionally, CABS works closely with partner services, administers various fu

1 views • 15 slides


How Transactional SMS Services Are Revolutionizing Customer Communication in 202

\"In 2024, Transactional SMS services are transforming customer communication by providing instant, personalized interactions. Offering order confirmations, appointment reminders, and OTPs, they enhance customer experience, foster trust, and streamline business operations. With their efficiency and

1 views • 6 slides


The Role of UX & CX Services in Designing Omnichannel Experiences

In the digitally driven world of today offering a seamless and consistent customer experience across all channels is now essential for companies to remain in the game and increase customer loyalty. Omnichannel experiences provide customers with the ease of engaging with a brand at a variety of point

0 views • 10 slides


How to Delete a Customer in QuickBooks

Deleting a customer in QuickBooks involves a few simple steps. First, navigate to the \"Customers\" menu and select \"Customer Center.\" Find the customer you want to delete, right-click on their name, and choose \"Delete Customer.\" QuickBooks will prompt you to confirm the deletion; ensure you're

4 views • 4 slides


Understanding Federal Customer Experience Initiative

Federal customer experience initiative focuses on improving customer satisfaction with federal services. Services play a crucial role in shaping customer perception and satisfaction, impacting the overall reputation of an organization or brand. By prioritizing customer experience, agencies aim to en

0 views • 6 slides


Understanding Customer Interactions Through Journey Mapping

Customer journey mapping and empathy mapping are essential tools for businesses to comprehend typical customer interactions, decisions, and emotions throughout the product acquisition cycle. By creating representative personas and empathy maps, teams can gain deeper insights into customer needs and

1 views • 12 slides


Mastering Map Grid References for Accurate Location Identification

Learn how to find places on a map using grid references. Discover how to identify map symbols and determine accurate six-figure grid references. Follow step-by-step guidance to pinpoint locations with precision on maps. Enhance your mapping skills and boost your navigational expertise efficiently.

0 views • 18 slides


Understanding Grid References on Maps

Learn how to find places on a map using grid references, the importance of knowing exact locations on a map, and practice identifying 4-figure grid references independently. Discover how grids on maps help in quickly locating places and memorize the process with the mnemonic "Along the corridor and

0 views • 9 slides


Understanding Regional Map Projections and Plotting Using WRF-ARW

Explore different map projections such as Lambert, Polar, Mercator, and Lat-lon in the context of WRF-ARW model. Learn about specifying grid spacing, map factors, and pole location adjustments. Discover how to create plots using Python with wrf-python for regional domains.

0 views • 13 slides


Understanding Map Projections: Types and Applications

Map projection is a systematic transformation of latitudes and longitudes from a curved surface to a flat plane. There are various classifications based on construction methods, tangent surface position, view point of light, and qualities like equal area and equi-distance. Zenithal Polar Equidistanc

0 views • 9 slides


Military Academy Map and Navigation Presentation

This presentation introduces basic map reading and navigation skills essential for Military Academy students. It covers various types of maps, map symbols, measuring distance, and understanding topographical features like physical and man-made elements. Navigation is highlighted as a critical skill

0 views • 18 slides


Understanding Critical to Customer (CTC) and Critical to Quality (CTQ)

Quality is determined by meeting customer needs. Critical to Customer (CTC) Flowdown translates these needs into Critical to Quality (CTQ) aspects. This tool helps organizations identify what is critical to meet customer expectations, serving as a communication tool and guiding improvement projects.

2 views • 10 slides


Importance of Respecting Customer Needs in Customer Service

Respect is fundamental in customer service as it fosters good relationships, loyalty, and satisfaction. Understanding and addressing customer needs, whether product functionality or empathy, are key to delivering effective service. Showing respect through easy access, acknowledging mistakes, prompt

0 views • 9 slides


Understanding Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is crucial for businesses to build and maintain relationships with their customers. It involves collecting and analyzing customer data, implementing strategies to meet their needs, and fostering long-term relationships. CRM benefits both businesses and customer

0 views • 30 slides


Advanced Navigation and Route Planning for Duke of Edinburgh Award Expedition Training Course

Learn advanced map and compass skills essential for Duke of Edinburgh Silver Award expeditions. Discover how to read topographical maps, navigate using contours, understand map scale, and interpret map symbols to enhance your outdoor experience.

0 views • 15 slides


Psychometric Tests Overview: MAP, SPM, Observation Test

Explore three different psychometric tests - Multi-Dimensional Assessment of Personality (MAP), Standard Progressive Matrices (SPM), and Observation Test. MAP assesses personality dimensions, SPM measures intelligence through abstract reasoning, and the Observation Test evaluates your power of obser

4 views • 14 slides


Comprehensive Customer Service Training Guide for Project C.A.R.E.S.

This customer service training guide presented by Felicia Brooks-Hamilton aims to ensure world-class service delivery to students, parents, teachers, and stakeholders in educational services. It covers the definition of customer service, its importance, elements, and the mission of Project C.A.R.E.S

1 views • 28 slides


Importance of Good Customer Service in Organizations

Understanding the benefits of good customer service is essential for any organization. Customer service involves meeting customers' needs professionally and efficiently. Good customer service leads to increased sales, customer loyalty, enhanced public image, and a more effective workforce. On the ot

1 views • 7 slides


Understanding Cost of Customer Acquisition (COCA) in Entrepreneurship

Cost of Customer Acquisition (COCA) is a crucial metric in entrepreneurship that calculates how much it costs to acquire a new customer. This metric involves quantifying all sales and marketing expenses related to attracting a customer, emphasizing the importance of understanding the sales process a

0 views • 20 slides


Enhancing Customer Care Strategies: Monitoring, Evaluation, and Improvement

Discover strategies for monitoring and evaluating the quality of customer care, evaluating policies, conducting market research, addressing customer issues, gathering customer feedback through satisfaction questionnaires, and utilizing mystery shopping to improve overall customer experience.

0 views • 23 slides


WaferMap Configuration Guide for Graph Builder

This guide provides detailed instructions on setting up WaferMap in Graph Builder, preparing map files, distributing and installing map files, creating wafer maps by cube/sub-chunk/chunk, using map shapes as background, and accessing a custom map creator tool.

0 views • 6 slides


Empowering Veterans Through the MAP Initiative

The Military Articulation Platform (MAP) aims to give veterans the credit they deserve by articulating college courses with ACE credit recommendations. This initiative allows veterans to receive up to one year of credit, enabling them to achieve their educational goals and access high-wage jobs. Thr

5 views • 35 slides


Covaris Success Story: Trade-in Program and Customer Engagement

Covaris successfully implemented a trade-in program to encourage customers with old units to upgrade to newer models, resulting in increased sales and customer satisfaction. By approaching customers directly, through email, and with the help of local dealers, Covaris was able to guide customers thro

1 views • 6 slides


Customer Relationship Management in Tourism: Enhancing Loyalty and Referrals

Explore the significance of Customer Relationship Management (CRM) in the tourism sector, focusing on customer loyalty programs, word-of-mouth referrals, and the distinction between customer satisfaction and loyalty. Understand the key terms and forms of customer loyalty to cultivate repeat business

2 views • 20 slides


Electronic Customer Relationship Management (E-CRM) in E-Commerce

In this presentation by Prof. Pampa Jana, the focus is on E-CRM for organization interaction strategies. E-CRM involves managing online customer relations and building long-term customer relationships through technology. Key aspects include assessing customer actions, integrated databases, automated

0 views • 11 slides


Understanding Customer Relationship Management (CRM) for Business Success

Customer Relationship Management (CRM) is a vital business strategy that focuses on shifting goals from traditional seller-oriented approaches to customer-centric models. It aligns business strategies with customer information and technology to foster mutually beneficial relationships. CRM enables b

1 views • 21 slides


Essential Guide to Map Reading and Navigation Techniques

Discover the fundamentals of map reading and navigation developed by Dave Bere. Explore various types of maps used within SES, learn how to use different maps effectively, and understand the importance of map care and folding. From understanding marginal information to mastering compasses and bearin

0 views • 53 slides


Customer Journey Mapping Workshop Guide for Understanding Customer Experiences

This guide outlines a structured approach for conducting a Customer Journey Mapping workshop to understand how customers interact with products or services. It provides detailed steps, tools, key stakeholders, and goals for mapping the customer journey effectively. The workshop aims to gain insights

0 views • 5 slides


Exploration of Human Heat Map Designed by JMP Custom Map Creator

Delve into the intricate human heat map designed by Trent Walker BS and Benjamin Kaffenberger MD from The Ohio State University College of Food, Agricultural, and Environmental Sciences. Uncover the detailed visual representation highlighting key areas of interest.

0 views • 21 slides


Proposal for Dynamic Multi-AP Coordination in IEEE 802.11-23

This proposal focuses on enhancing the reliability of multi-AP coordination in IEEE 802.11-23 through the formation and management of MAP (Multi-AP) groups. It discusses the limitations of the current setup and suggests a dynamic approach where multiple APs can form MAP groups flexibly. The document

0 views • 11 slides


Introduction to Pig Latin for Data Processing in Hadoop Stack

Pig Latin is a dataflow language and execution system that simplifies composing workflows of multiple Map-Reduce jobs. This system allows chaining together multiple Map-Reduce runs with compact statements akin to SQL, optimizing the order of operations for efficiency. Alongside Pig Latin, the Hadoop

0 views • 20 slides


Navigating Techniques without a Map: CERT Training Guide

Gain essential navigation skills for unmarked or poorly marked terrains through this module. Learn methods for navigating without a map, using a map effectively, and preparing mentally for getting lost. Discover the importance of carrying a compass, knife, and matches for CERT team members. Master t

0 views • 37 slides


Understanding Topographic Contour Maps for Geologic Exploration

A topographic contour base map is a valuable tool for exploring geologic structures and their interplay with topography. By analyzing strike angles, parallel lines, and structure contours, one can determine the orientation, strike, and dip of geologic features. This information can be used to map ou

0 views • 4 slides


High-Tech Survey Methods for Continuous Cadastral Map Generation

Generation of cadastral maps through advanced survey techniques using ortho-images, DGPS/GNSS, and ETS. The process involves obtaining boundary vectors from ortho-images, surveying obscured areas with DGPS/GNSS and ETS, and integrating datasets in a GIS environment. The objective is to create contin

0 views • 14 slides


Understanding Basic Map Skills and Terms

Explore the essential map skills and terms such as map key/legend, compass rose, scale, latitude, longitude, Equator, Prime Meridian, hemispheres, and more to enhance your map reading and interpretation skills effectively.

0 views • 7 slides


Understanding Map Concepts: An Overview

Exploring essential map-related terms and concepts such as map projection, hemisphere, latitude, longitude, scale, equator, prime meridian, map symbol, and globe. Enhance your understanding of how maps represent Earth's surface and the key elements involved in cartography.

0 views • 14 slides


Comprehensive Customer Journey Mapping Template for Enhanced Understanding and Experience

Explore a detailed customer journey map template with various stages and prompts to help you analyze customer behaviors and interactions. Also, discover a featured resource on creating customer journey maps from HubSpot Academy to maximize customer experience and enhance your understanding of custom

0 views • 12 slides