Troubleshooting Guide for DIKSHA's OS Ticketing Tool

 
OS ticketing tool:
Troubleshooting
Guide for
DIKSHA’s
concern
 
Troubleshooting
DIKSHA
Challenge’s
 
How to Troubleshoot Challenges
on DIKSHA?
Tara Chatbot
DIKSHA help
OS Ticketing Tool
 
What is
Tarachat
Bot?
 
1.
Type in your query or the specific content you're
looking for, and TARA will provide direct links and
guidance to access that content efficiently
2.
TARA for help with common tasks such as course
enrollment, finding resources, or troubleshooting
issues, making it easier to reach your desired
information
 
What is DIKSHA Help?
 
DIKSHA help is resource designed to assist users in
navigating and utilizing the DIKSHA platform. It
provides comprehensive guides on exploring content,
selecting language and location, and using search
other features of DIKSHA, ensuring users can easily
find and access educational materials
Click on the URL- 
https://diksha.gov.in/help/getting-
started/explore-diksha/index.html
 to explore and
learn more about DIKSHA features and functionality.
 
 
DIKSHA help has
detailed step
wise guide for each
feature of DIKSHA
 
DIKSHA’s OS Ticketing Tool
 
Ticketing tool is used to manage and
resolve support requests from users,
DIKSHA has two ticketing tools
               1. For Students/ users
               2. For Teachers
 
 
How to access Ticketing Tool of
DIKSHA?
 
Go to the home page of DIKSHA – diksha.gov.in
Scroll towards the end of the home page
If you are a teacher then choose – ‘Teacher help’ option
If you a learner with any other profile then choose – ‘Need
help’option
 
 
Click on the create
account option
 
Create
your
Account
on
DIKSHA’s
OS
Ticketing
Tool
 
Fill in the Details for
creating your Account
and click on register
 
After Registration, you will
receive a system
generated email with
authentication link on the
registered email id to verify
the account.
 
 
Enter your username
and password set up
at the time of
registration  to sign in
 
You can
see your
profile here
 
You can
raise a
query here
 
Click here to raise a
new query
 
After selecting the platform
type, Issue type and
subcategory you can raise a
new ticket.
 
Provide your DIKSHA User ID
which is available on DIKSHA
profile, Phone Number , Subject
and Issue description
 
Screenshots and other
supporting documents can also
be attached
 
Click on Create
Ticket to raise the
query
 
The status of the
raised tickets will be visible
under "Tickets" tab to
monitor the progress
 
For any other FAQs you
can visit Support
Center Home tab
 
THANK YOU
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Comprehensive troubleshooting guide for resolving challenges on the DIKSHA platform using the OS Ticketing Tool, including steps to access the tool, create an account, and utilize the features efficiently. Explore DIKSHA Help resources for detailed step-wise guidance on using DIKSHA effectively.


Uploaded on Aug 23, 2024 | 0 Views


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  1. OS ticketing tool: Troubleshooting Guide for DIKSHA s concern

  2. Troubleshooting DIKSHA Challenge s How to Troubleshoot Challenges on DIKSHA? Tara Chatbot DIKSHA help OS Ticketing Tool

  3. What is Tarachat Bot? 1. Type in your query or the specific content you're looking for, and TARA will provide direct links and guidance to access that content efficiently TARA for help with common tasks such as course enrollment, finding resources, or troubleshooting issues, making it easier to reach your desired information 2.

  4. What is DIKSHA Help? DIKSHA help is resource designed to assist users in navigating and utilizing the DIKSHA platform. It provides comprehensive guides on exploring content, selecting language and location, and using search other features of DIKSHA, ensuring users can easily find and access educational materials Click on the URL- https://diksha.gov.in/help/getting- started/explore-diksha/index.html to explore and learn more about DIKSHA features and functionality.

  5. DIKSHA help has detailed step wise guide for each feature of DIKSHA

  6. DIKSHAs OS Ticketing Tool Ticketing tool is used to manage and resolve support requests from users, DIKSHA has two ticketing tools 1. For Students/ users 2. For Teachers

  7. How to access Ticketing Tool of DIKSHA? Go to the home page of DIKSHA diksha.gov.in Scroll towards the end of the home page If you are a teacher then choose Teacher help option If you a learner with any other profile then choose Need help option

  8. Create your Account on DIKSHA s OS Ticketing Tool Click on the create account option

  9. Fill in the Details for creating your Account and click on register After Registration, you will receive a system generated email with authentication link on the registered email id to verify the account.

  10. Enter your username and password set up at the time of registration to sign in

  11. You can see your profile here You can raise a query here Click here to raise a new query

  12. After selecting the platform type, Issue type and subcategory you can raise a new ticket.

  13. Provide your DIKSHA User ID which is available on DIKSHA profile, Phone Number , Subject and Issue description Screenshots and other supporting documents can also be attached Click on Create Ticket to raise the query

  14. The status of the raised tickets will be visible under "Tickets" tab to monitor the progress

  15. For any other FAQs you can visit Support Center Home tab

  16. THANK YOU

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