Services and Functions of the Ombuds Office at RIT
The Ombuds Office at RIT provides confidential, impartial, and independent services for conflict resolution, consultation, and problem-solving to all members of the RIT Community. They address a wide range of concerns such as academic difficulties, fairness issues, interpersonal conflicts, harassment, and discrimination. The office offers various conflict resolution tools like negotiation, mediation, coaching, and consultation while maintaining an informal and impartial approach. The Ombuds staff consists of experienced professionals dedicated to facilitating resolutions and fostering a supportive environment within the community.
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Presentation Transcript
The Ombuds Office We provide confidential, impartial, informal and independent problem-solving, conflict resolution and consultation services to any member or groups within the RIT Community. Examples of Concerns: Academic difficulty Issues of fairness Problems with university services Interpersonal conflicts Harassment or discrimination Policies and procedures
The Ombuds staff Joe Johnston, Ombudsperson Lee Twyman, Associate Ombudsperson Dawn Sullivan, Program Coordinator
Four pillars of the Ombuds office Independent Confidential Impartial Informal
What types of conflicts does the Ombuds office hear about? Environment Inequality - expectations Not given tools to be effective Fiscal Pay Benefits Relationships Bullying Trust Communication Respect/treatment Performance Merit Annual review ratings Insubordination Performance Improvement issues Job description Personal Religious beliefs Political beliefs
Common tools of our office Negotiation Mediation/facilitation Coaching Consultation Referrals Shuttle Diplomacy Policy/procedure review
We will Listen to an individual s or group s concerns and issues Explore all issues impartially Help individuals and groups explore and analyze options, strategies, and steps for resolution Facilitate various dispute resolution processes, such as information gathering, informal inquiries, informal mediation, and negotiation Explain and inform individuals about relevant policies, procedures, and resources that might help in moving toward resolution Coach individuals through the conflict resolution process
We do not Have administrative decision making authority Advocate for either side or position in a dispute Participate in formal grievances or other formal processes Provide legal or psychological counseling, but can refer individuals to on- and off-campus resources Due to the informal nature of the Ombuds Office, sharing a concern does not constitute formally notifying the university about an issue. However, we can assist and refer individuals to those formal RIT resources.
