UAMS 2020 Employee Engagement Survey Overview and Feedback

In the UAMS 2020 Employee Engagement Survey, eligible employees will participate to help improve engagement. The survey, conducted in February 2020, aims to measure employee alignment within the organization. Past survey results led to positive changes such as increased salaries, more appreciation events, and open discussions on engagement. Anonymity is ensured with a five-point response scale, and employee ID numbers are used for participation. The goal is to achieve a high participation rate and gather honest feedback to enhance the work environment at UAMS.

• UAMS
• Employee Engagement Survey
• Improvement
• Anonymity
• Positive Changes

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1. UAMS 2020 Employee Engagement Survey Overview Timothy Bullington, PhD tbullington@uams.edu 501.526.7605 1

2. Eligible employees will be invited to participate in the February 2020 survey to help UAMS measure and continually improve employee engagement Quick Information for the UAMS 2020 Employee Engagement Survey Who All UAMS employees hired before Aug. 1, 2019 (frontline to executives). What 2020 Employee Engagement Survey ~90 items for Clinical (including DM and above); ~75 for Support Staff; ~105 for Nurses Completion time is about 25 minutes UAMS continues to make decisions and organizational adjustments based on the engagement of our employees Where Online access from any computer, tablet or smart phone, administered by Press Ganey. Computer lab times will be made available for those without computer access When February 10, 2020 - February 28, 2020 Why The survey will measure employee engagement and alignment within the organization. Results will provide the opportunity to listen to employees so we know what strengths to leverage and what opportunities we should commit to improving. Survey feedback will help us continuously improve and make UAMS a better place to work every day. Vision 2029 (F3, S4, C5, and T1) 2

3. Examples of UAMS Changes as a Result of the Previous Employee Engagement Survey Increased Salaries for UAMS Frontline Employees to a Living Wage Increased the Number of Employee Appreciation Events Invited all employees to contribute to the UAMS Vision 2029 plan Implemented UAMS T-Shirt Friday Encouraged all Leaders to address engagement within their own teams and openly talk about solutions to address local employee engagement issues ILED Institute of Leadership & Employee Development: Professional Development Day 2019 3

4. We want to encourage participation, honest feedback and ensure anonymous responses What to Expect Anonymity and Responses We will use a five-point response scale. 1-Strongly Disagree, 2-Disagree, 3-Neither Agree or Disagree, 4-Agree, 5-Strongly Agree This response scale allows employees to respond in a truly neutral way. We are not forcing them to take sides. If the decision is made to trend data, additional Advisory Board survey items will be added to bridge the scores to Press Ganey engagement scores. Employee ID numbers will be used for survey participation. This is the best solution to prevent and detect multiple entries by one individual. Employee ID numbers are used to create the hierarchy for reporting results to their accurate departments. Employee ID numbers are removed before results are released to ensure anonymity. No survey items will be required. We would prefer employees have the ability to skip an item rather than give a forced or dishonest response. o E.g., an employee could be with UAMS for long enough to be invited to participate in the survey, but not have had enough experience/exposure to honestly respond to a particular item. Target Participation Rate UAMS 2018 Final 2020 Target Total 65.2% 75% 4

5. Following the survey, Press Ganey will provide enhanced analytics and a new dashboard system for UAMS Leaders All UAMS managers and leaders with five or more direct reports will be given access to Press Ganey s analytics and employee engagement action plan tools. Dashboard They will have access to a new, simple and more user-friendly dashboard and reporting site. Idea Library Provides resources, including articles, videos, focus group questions and commitment ideas. Managers can find ideas by topic or survey item and build their commitment plan with a simple click. Commitments Managers can work with their employees to create a employee engagement action plan, set goals and deadlines, and update progress through the new Press Ganey dashboard system. 5

6. UAMS 2020 Employee Engagement Timeline (Tentative) 7/7 11/14 1/6 2/10 - 2/28 6/24 7/7 11/1 2020 Employee Engagement Survey Results Begin preview/debrief with Executive Leadership Communication Campaign Begin Results Rollout to Department Chairs Organizational Mapping Results Rollout to Leaders and Managers and Action Plan Development Press Ganey Kick-Off Meeting 6

7. If you have any questions please feel free to contact: Timothy Bullington, Ph.D. tbullington@uams.edu 7