Utilizing 2018 UNC System Employee Engagement Survey Results for Improvement at Fayetteville State University

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Analyzing the 2018 UNC System Employee Engagement Survey Results to drive positive outcomes at Fayetteville State University through discussion and action planning aligned with the university's strategic goals. The survey, conducted in line with the UNC System's strategic plan, prioritizes Goal 11 to enhance employee engagement and satisfaction for overall organizational success.

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  1. 2018 UNC System Employee Engagement Survey Results Using Results to Improve Outcomes at Fayetteville State University For Discussion and Action Planning

  2. Survey Overview Survey Overview Purpose Administered as part of UNC System Strategic Plan (Priority 5, Goal 11) Methodology - Online/Paper survey: January 29 February 19, 2018 Response Rates: UNC System: 22,659/45,299 50% FSU: 477/801 60% Content: 60 questions on 5-point agreement scale; 2 open ended questions 2 2018 UNC System Employee Engagement Survey

  3. Response Guidelines Response Guidelines Response Options: Strongly Agree Agree Sometimes Agree/Sometimes Disagree Disagree Strongly Disagree Not Applicable Reporting Results: Positive = % Strongly Agree or Agree Negative = % Strong Disagree or Disagree

  4. Interpreting Engagement Survey Results Interpreting Engagement Survey Results % Positive = Strongly Agree or Agree % Negative = Strongly Disagree or Disagree Score 75% or higher 65% - 74% 55% - 64% 45% - 54% Interpretation Excellent Good Fair to Mediocre Warrants Attention Red Flag Score <10% 10% to 14% 15% - 19% 20%-29% 30% + Interpretation Excellent Fair to Good Yellow Flag Red Flag Acute < 45% Guidelines for interpreting results of the UNC System Employee Engagement Survey.

  5. Results for Honor Roll, All UNC, FSU by Position Results for Honor Roll, All UNC, FSU by Position Category Category mission. Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Negative% NA NA

  6. Fyi Honor Roll institutions - 2017

  7. 1. 1. My job makes good use of my skills and abilities. (Job Satisfaction/Support) My job makes good use of my skills and abilities. (Job Satisfaction/Support) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 86 77 71 91 84 73 72 79 64 Negative% NA NA 9 0 4 9 7 6 11

  8. 2. 2. I am given the responsibility and freedom to do my job. (Job Satisfaction/Support) I am given the responsibility and freedom to do my job. (Job Satisfaction/Support) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 88 82 77 91 92 74 80 74 77 Negative% NA NA 7 9 4 9 5 9 6

  9. 3. My supervisor/department chair makes his/her expectations clear. 3. My supervisor/department chair makes his/her expectations clear. (Supervisor/Department Chair) (Supervisor/Department Chair) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 79 72 72 80 76 71 70 64 75 Negative% NA NA 9 10 0 11 11 9 8

  10. 4. 4. I am provided the resources I need to be effective in my job. (Job Satisfaction/Support) I am provided the resources I need to be effective in my job. (Job Satisfaction/Support) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 72 60 52 73 68 41 57 47 59 Negative% NA NA 18 18 12 27 13 26 8

  11. 5. I understand how my job contributes to this institutions mission. (Pride) 5. I understand how my job contributes to this institution s mission. (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 92 90 93 100 100 90 96 96 94 Negative% NA NA 2 0 0 2 2 2 2

  12. 6. 6. I am given the opportunity to develop my skills at this institution. I am given the opportunity to develop my skills at this institution. (Professional Development) Development) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) (Professional Positive % 82 71 65 82 88 63 69 65 63 Negative% NA NA 13 9 0 14 6 9 17

  13. 7. I receive feedback from my supervisor/department chair that helps me. 7. I receive feedback from my supervisor/department chair that helps me. Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 75 67 71 90 88 70 72 66 71 Negative% NA NA 11 10 8 13 9 11 10

  14. 8. When I offer a new idea I believe it will be fully considered. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 75 61 58 82 72 57 63 60 55 NA NA 16 9 8 19 13 17 15

  15. 9. I am regularly recognized for my contributions. 9. I am regularly recognized for my contributions. (Respect & Appreciation) (Respect & Appreciation) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% NA NA Sessions D & E 68 53 50 55 54 56 44 50 46 Also, Session G, Five Languages of Appreciation 24 18 17 24 24 24 25

  16. 10. 10. I understand the necessary requirements to advance my career. I understand the necessary requirements to advance my career. (Professional Development) Development) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) (Professional Positive % 78 63 71 80 88 78 75 64 61 Negative% NA NA 12 10 4 9 11 13 15

  17. 11. I am paid fairly for my work. (Compensation, Benefits, 11. I am paid fairly for my work. (Compensation, Benefits, Life/Work Balance) Life/Work Balance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Only members of cabinet gave positive response. Even honor roll colleges have only fair rating. At the campus level we have limited resources to increase salaries. Average rating for entire system is Red Flag. The UNC System Office is using these data to inform requests for funding for salary increases. Positive % 62 39 36 82 72 43 33 32 22 Negative% NA NA 41 0 12 33 38 47 55

  18. 12. I believe what I am told by my supervisor/department chair. 12. I believe what I am told by my supervisor/department chair. (Supervisor/Department Chair) (Supervisor/Department Chair) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 79 70 65 70 76 69 72 55 58 Negative% NA NA 13 10 0 11 15 13 15

  19. 13. We have opportunities to contribute to important decisions in my department. (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 77 60 60 82 88 63 63 53 54 NA NA 14 9 4 12 13 17 18

  20. 14. I can speak up or challenge a traditional way of doing something 14. I can speak up or challenge a traditional way of doing something without fear of harming my career. (Fairness) without fear of harming my career. (Fairness) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Sessions A, B, & C Negative% 73 60 56 82 60 57 61 57 51 NA NA 22 9 12 21 24 24 25 Is this low response related to low response on previous item?

  21. 15. My supervisor/department chair regularly models this institutions 15. My supervisor/department chair regularly models this institution s values. (Supervisor/Department Chair) values. (Supervisor/Department Chair) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 82 74 69 70 75 68 81 59 69 Negative% NA NA 11 10 4 10 7 16 12

  22. 16. Promotions in my department are based on a persons ability. 16. Promotions in my department are based on a person s ability. (Fairness) (Fairness) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Sessions A, B, & C Negative% 68 49 47 70 70 57 39 42 34 NA NA 29 10 0 23 30 37 39 Is this low response related to low response on previous item?

  23. 17. Our review process accurately measures my job performance. 17. Our review process accurately measures my job performance. (Policies, Resources, and Efficiency) (Policies, Resources, and Efficiency) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Sessions A, B, & C; Performance Evaluations 69 52 49 70 74 52 49 36 45 NA NA 27 10 4 27 21 29 32

  24. 18.Issues of low performance are addressed in my department. 18.Issues of low performance are addressed in my department. (Fairness) (Fairness) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Sessions A, B, & C Positive % Negative% 62 47 56 91 75 50 55 48 58 NA NA 19 0 13 23 18 16 17 Is this low response related to low response on previous item?

  25. 19. My supervisor/department chair is consistent and fair. 19. My supervisor/department chair is consistent and fair. (Supervisor/Department Chair) (Supervisor/Department Chair) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 78 69 65 73 72 62 74 59 66 Negative% NA NA 14 9 0 13 17 20 14

  26. 20. My supervisor/department chair actively solicits 20. My supervisor/department chair actively solicits my suggestions and ideas. and ideas. (Supervisor/Department Chair) (Supervisor/Department Chair) my suggestions Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 78 67 65 73 80 69 72 59 59 Negative% NA NA 14 9 8 11 15 13 18

  27. 21. In my department, we communicate openly about issues that impact each other s work. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 75 60 61 82 80 58 64 53 61 NA NA 14 9 4 14 15 16 16

  28. 22. Changes that affect me are discussed prior to implementation. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 62 45 46 80 56 50 46 30 43 Session F NA NA 24 10 8 25 30 23 26

  29. 23. People in my department work well together. (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 80 66 59 82 88 59 62 56 54 NA NA 13 0 4 17 11 7 18

  30. 24. I have a good relationship with my supervisor/department chair. 24. I have a good relationship with my supervisor/department chair. (Supervisor/Department Chair) (Supervisor/Department Chair) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 87 82 80 90 88 82 85 71 78 Negative% NA NA 7 10 4 7 8 9 8

  31. 25. Overall, my department is a good place to work. (Pride) 25. Overall, my department is a good place to work. (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 87 77 75 82 84 71 83 64 77 Negative% NA NA 8 9 4 11 9 7 5

  32. 26. I can count on people to cooperate across departments. (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 72 54 49 64 60 52 57 48 42 NA NA 16 9 8 14 21 13 19

  33. 27. Senior leadership provides a clear direction for this institutions 27. Senior leadership provides a clear direction for this institution s speech. (Senior Leadership) speech. (Senior Leadership) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 70 55 49 64 56 49 70 37 43 Negative% NA NA 19 9 16 23 9 14 20

  34. 28. My department has adequate faculty/staff to achieve our goals. 28. My department has adequate faculty/staff to achieve our goals. (Policies, Resources, Efficiency) (Policies, Resources, Efficiency) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Even honor roll colleges have only fair rating on this item; UNC overall is lower than FSU s. All FSU job categories give negative feedback on this item. Addressing this problem requires strategies to overcome budget constraints. Positive % 53 38 44 50 52 44 57 20 45 Negative% NA NA 32 30 24 36 25 37 31

  35. 29 29. . This institution takes reasonable steps to provide a safe and secure environment for the This institution takes reasonable steps to provide a safe and secure environment for the campus. (Facilities) campus. (Facilities) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 90 80 71 82 80 72 73 76 66 Negative% NA NA 11 9 8 11 8 7 13

  36. 30. Our orientation program prepares new faculty, administration, and 30. Our orientation program prepares new faculty, administration, and staff to be effective. (Policies, Resources, Efficiency) staff to be effective. (Policies, Resources, Efficiency) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Negative% NA NA 15 11 26 11 22 10 15 70 54 57 67 61 60 52 49 58

  37. 31 31. . The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. (Facilities) The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. (Facilities) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 73 60 51 73 58 37 54 57 61 Negative% NA NA 22 27 21 29 25 14 14

  38. 32. Our senior leadership has the knowledge, skills, and experience 32. Our senior leadership has the knowledge, skills, and experience necessary for institutional success. (Senior Leadership) necessary for institutional success. (Senior Leadership) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 78 67 63 82 67 63 77 47 60 Negative% NA NA 12 0 4 15 9 14 12

  39. 33. 33. There is a good balance of teaching, research, and service at this institution. (Teaching There is a good balance of teaching, research, and service at this institution. (Teaching Environment) Environment) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 76 70 59 64 79 58 61 46 60 Negative% NA NA 15 9 11 22 12 11 11

  40. 34. 34. This institution s benefits meet my needs. This institution s benefits meet my needs. (Compensation, Benefits, Work/Life Balance) (Compensation, Benefits, Work/Life Balance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 86 60 66 82 72 67 71 63 64 Negative% NA NA 11 9 8 15 15 7 8

  41. 35. Our recognitions and rewards programs are meaningful to me. 35. Our recognitions and rewards programs are meaningful to me. (Respect & Appreciation) (Respect & Appreciation) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Sessions D & E discussion of Recognitions Programs for Staff and Faculty. 65 39 46 56 50 51 42 27 45 NA NA 27 11 18 27 26 29 29

  42. 36. I am proud to be a part of this institution 36. I am proud to be a part of this institution. (Pride) (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 88 80 76 91 88 74 79 75 76 Negative% NA NA 5 9 8 7 4 0 3

  43. 37. Senior leadership shows a genuine interest in the well 37. Senior leadership shows a genuine interest in the well- -being of faculty, administration, and staff faculty, administration, and staff. . (Senior Leadership) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) being of (Senior Leadership) Positive % 73 54 49 82 56 49 70 37 43 Negative% NA NA 23 0 16 23 9 14 20

  44. 38. The role of faculty in shared governance is clearly stated and publicized. (Shared Governance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Session I 78 57 55 82 77 54 51 41 57 NA NA 19 9 15 24 21 18 13

  45. 39. Faculty are appropriately involved in decisions related to the education program (e.g. curriculum development, evaluation). (Shared Governance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 83 66 68 80 82 67 71 43 70 NA NA 9 10 9 13 7 0 3

  46. 40. 40. Teaching is appropriately recognized in the evaluation and promotion process. (Teaching Teaching is appropriately recognized in the evaluation and promotion process. (Teaching Environment) Environment) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 85 60 68 89 89 73 68 55 56 Negative% NA NA 11 11 0 12 15 18 7

  47. 41. Senior leadership communicates openly about important matters. 41. Senior leadership communicates openly about important matters. (Senior Leadership) (Senior Leadership) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 66 52 47 73 48 53 49 35 42 Negative% NA NA 22 9 8 20 17 23 28

  48. 42. Faculty, administration, and staff are meaningfully involved in institutional planning. (Shared Governance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% NA NA Session H & I 68 44 44 70 52 48 51 20 41 23 10 12 21 22 22 28

  49. 43. At this institution, we discuss and debate issues respectfully to get better results. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Session F 70 50 43 73 48 50 44 21 37 NA NA 24 9 13 20 26 26 29

  50. 44. This institutions policies and practices ensure fair treatment for 44. This institution s policies and practices ensure fair treatment for faculty, administration, and staff. (Fairness) faculty, administration, and staff. (Fairness) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Sessions A, B, & C Negative% 77 55 49 91 86 51 58 43 40 NA NA 22 9 0 26 12 18 25 Is this low response related to low response on previous item?

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