Streamlining Field Service & Maintenance with SIMPLE Platform
Easily manage field service and maintenance tasks with the SIMPLE platform integrated with workflow and management applications. Learn how SIMPLE simplifies preventive maintenance, visual inspection reports, component inspections, and more. Overcome challenges in field service processes and track performance effectively with real-time monitoring and various key modules. Improve efficiency and communication in your field service operations with SIMPLE.
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SIMPLE For Field Service & Maintenance
SIMPLE is a corporate/ Industry/ institutional messaging and communication platform integrated with workflow and management applications 01 Field Service and SIMPLE Why and How SIMPLE fits Field Service Processes 02 Preventive Maintenance Performing Preventive/Scheduled Maintenance using SIMPLE 03 Visual Inspection Reports Performing Visual Inspection using SIMPLE. 04 Component Inspection Reports Component Inspection using SIMPLE.
Challenges in Field Service Process Challenges Availability ERP Tool Availability SIMPLE Opening Job card Task assignment Monitoring Unassigned Task / Job card Cycle time capturing (Travel time & Activity time) Live Communication (Text, Video and Audio chat) with in particular job card Record Field data(Video, Audio, photo with sketch, PS location) Electronic Field service report Live Time capturing in Job card To track the current location of the Technician # Delivery performance # Technician KPI # Department KPI # Unsold hours information Electronic communication to customer with reports and media files Information Retrieval
Field Service Process Overview Support Centre ERP SIMPLE Customer Calls to file a complaint Create a Job Card Task Assignment All tasks created for this Job Card Task Accepted by Technicians Start the Task Record Field Data Complete the Task Task Details and Report Generate Reports
SIMPLE TRACK / PERFORMANCE https://excecutesimple.com... Live GPS location Employee Job status Dash board Employee Technical KPI Electronic Field Service report Electronic Service checklist report Media Files (Image, Video, Audio files)
Key Modules Real Time Task Scheduler Robotic Engine Communication Engine Users can communicate through more than just audio and text messages like images captured via camera, digital sketches, and images. SIMPLE functions as an Intelligent Manager by working along with the task scheduler using AI Algorithms, models and knowledge base to Continuously Improve Performance. Project Allocate tasks to users and automatically on a task until it reaches completion follow s-up and videos prediction modified
Use of SIMPLE in Field Service Engineer: creates a FAULT to be corrected as a TASK. PROJECT PLAN + RULES REPORTING Actor A ( Machine operator) Output Input TASK LEARNING SCHEDULER WITH REAL-TIME ROBOTIC ENGINE Data PREDICTION Collection REALTIME COMMUNICATION Action PERFORMANCE IMPROVEMENT Actor B (Engineer) Metrics improvement module, Algorithms run on service time, fitting time, prediction on the need of spare engineering, establishes service time based on metrics. is sent to performance Ensures more equipment can be serviced simultaneously, With reduced number of resources. Inspects the M/C based on given. Gives task to Spare purchase Task parts, service Actor C (Spare parts) parts
SIMPLE BENEFITS Real-time capture of Data and Location. Precise Delivery Status Live communications and Updates Complete Information of Job/Task Multimedia ( Photo, Video, Audio, Picture annotation) Data Capture from field. Enhance Customer s Profitability Enhance Customer s Profitability .
Preventive Maintenance Solution Record the Adjustments in Service Form (Prepone/Postpone/ Service Commitment) Create Service Agreement Send Alerts Create Job Card with Tasks for the required Service Type Tag the Check Sheet Summary along with the Job card Job Card Execution Update the Check Sheet before completion of Job Card. Complete the Task Generate Reports
SIMPLEs Preventive Maintenance - Features INTEGRATED INSTANT MESSAGING AUTOMATED ALERTS ! ! Send Text, Picture, voice, video and sketch in the context of the service job Receive Alerts and reminders instantly CALENDAR BASED SCHEDULER DASHBOARD AND REPORTS January M T W T F S S M T W T February 1 2 3 4 5 6 1 2 3 March 7 5 6 7 8 9 10 4 5 6 7 April 10 11 8 9 11 12 13 14 15 16 17 May 18 19 20 21 22 23 24 June 25 26 27 28 29 30 July Dashboard and Reports showing the exact status of machines under contract, revenues and other important parameters for measuring the performance. Calendar based info using which the machines due for service on any date can be viewed.
SIMPLEs PM - Capabilities MACHINES DUE FOR SERVICE LABOUR AVAILABILITY ASSOCIATED LABOUR REDUCE DOWNTIME SPARES AVAILABILITY PROJECTIONS PLANNING DELIVERY SCHEDULES SPARES AND CONSUMABLES LOWER MAXIMISE EQUIPMENT USEFUL LIFE MAINTENANCE AND REPAIR COSTS CUSTOMISATION CUSTOM DASHBOARDS CUSTOM REPORTS
Visual Inspection Reports Visual Inspection Reports are essential for Technical /Maintenance team to understand underlying the problem if any on the machine which needs attention. VIRs provide multimedia reports which are much more informative in the understanding issues. VIRs give the customer clear understanding of machine status before and after the service. VIRs helps the insurance team to get clarity on the issue Parts identification made easy and precise. Problems can be categorized
Visual Inspection Reports Create Create a Job Card VIRs enable the capture of the machine through multimedia data for comprehensive understanding of machine status Open Open VIR form Capture Photo/video and annotated pictures Capture Generate a Visual Inspection Report Generate Send it to supervisor/Email it to the customer Send
Key Features of VIR application Live location of technicians/machine Location of technicians and machine can be tracked in real-time 01 Real-time capture of machine status Make pictures & videos of the machine from the field. 02 Create report from the field Technicians can create reports from the field. 03 Quick review of reports by the supervisors Supervisors can review the reports on the go or from the computer 04 The report created by technicians in the field can be edited and sent as a email from mobile/PC Ability to send email from mobile/pc Highlights 05 Data availability and analysis The data collected from the field can be referenced anytime and analyzed from mobile/PC 06 Data can be captured as Picture, Videos, Pictures can be annotated from the mobile Multimedia Focus 07 Dashboard 08 Dashboard for quick summary of Data
Component Inspection Reports Component Pictures Component ID Realtime Data Transfer Component Inspection Reports enables the component suppliers to get a precise view of the components to be repaired/replaced. Component ID s and serial numbers captured without ambiguity for matching the replacement Real-time transfer of data from the field. Searchable Reports from Mobile and Web Every report stored and available for easy search at any time Inputs for Quotation Quotation DO JC CIR in one go Quotation mapped with Delivery Order (DO) and Job Card numbers and Inspection Reports for easy search at any time. Inputs for quotation preparation from the field
Component Inspection Reports Highlights Automatic Alerts Edit and Send Reports as emails Send automatic alerts and reminders based on preconfigured settings Edit / Send reports and remarks/feedback as emails to clients from mobile(field)/web Faster Turn Around Information sent from the field hence providing the ability to decide faster based issues resulting in quicker delivery of machines Reports Reports available for search based on multiple search criterion. Dashboard Delivery Order Job Card Report Quote Linked Data Summary for easier review. The Delivery Order - Job Card Quotation Reports are linked and can be easily searched
