VCAT's Digital Transformation Strategy Overview
VCAT aims to transition towards a fully digital tribunal system, enhancing accessibility and efficiency. The strategy emphasizes online dispute resolution, unified systems, and digital documentation to improve operational readiness and service delivery.
- Digital transformation
- Tribunal system
- Online dispute resolution
- Operational efficiency
- Service delivery
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Presentation Transcript
Implementing VCATs Digital Strategy October 2017
Our vision is that VCAT adopts a digital first approach to our systems and processes, modernises the way we service the community, and increases access to the Tribunal, better meeting expectations. VCAT will be an organisation ready to embrace future innovation as technology evolves.
The vision in practice The Digital Strategy describes the way towards a fully electronic tribunal where the lifecycle of a matter is managed digitally - from application to finalisation
Starting position paper case file paper-based processes access limited to one person at a time costly transportation and storage two separate case management systems security vulnerabilities inconsistent and out-dated public interface inefficient processes frustration and disengagement from the customer-base. 4 Section 1 - Overview
Steps 1, 2 and 3 The Digital Strategy is arranged in three stages Primary, Secondary and Tertiary. Tertiary objectives are not possible whilst VCAT is dependent on paper and paper-based processes. Online dispute resolution Content discovery Content sharing Unified systems Rich Digital case file Document automation Digital Hearing Room document content Artificial Intelligence Strategy & Roadmap Remote hearings Online forms Base level operational readiness Workflow Consultation framework Primary (Start now) Operational readiness Secondary (2017 2019*) Digital enablement Tertiary (2019* onward) Enhanced services
Solution elements VCAT Internal External (Internet) Public Registry Practitioners Councils Legacy Case Mgt Electronic Forms 1 - Applications 2 - Post initiation submissions 4 - Workflow 5 - Doc Automation 6 - Records Mgt Members 3 eFile
Base elements The following diagram represents the three major components that represent the scope of the Digital Strategy. Each layer will be explored in the following pages Application Application Layer Case Management Workflow Internet Portal Electronic Lodgement Electronic Case File Document Automation Records Management Operational Layer Operation Guides Service Delivery Model Disaster Recovery Business Continuity Service Level Agreements Vendor Management Operational Infrastructure Infrastructure Layer Network & Internet services Server Infrastructure Desktop Applications Electronic Mail Security Hearing Room ICT Audio Visual 7 Section 4 Approach
Breaking through barriers Keeping things simple Managing change Focus on the mission System Integration Perfection versus progress Change fatigue Enablement of the digital hearing Fossilisation of legacy Getting the right details right 8 Section 3 The Strategy
