Enhancing Access and Safety through Driver Services Innovations
The Minnesota Department of Public Safety Driver and Vehicle Services (DVS) is undertaking transformative initiatives to improve access and safety for all residents. "Drivers License for All" eliminates barriers for obtaining licenses, permits, and ID cards, while the DVS Language Project introduces a multilingual virtual assistant for enhanced customer interaction. These efforts aim to provide equitable services, increase safety on roadways, and ensure all residents benefit from DVS resources.
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Drivers License for All & DVS Language Project
Two important initiatives of the Minnesota Department of Public Safety Driver and Vehicle Services (DVS) division are making interactions with DVS easier and providing services to those who were unable to previously access those services.
Drivers License for All Removes barriers to legally obtain a standard driver s license, permit or ID card by eliminating the requirement that the applicant provide proof of legal presence in the United States. Available Oct. 1. Increases equity and expands access to resources and services within the community, including work and education.
DVS Language Project A multilingual virtual assistant (VA), leveraging Google artificial intelligence and available now on the DVS website. Makes interacting with DVS better for customers who speak English, Hmong, Somali and Spanish. VA provides answers to the most common questions DVS receives on any given day. Users can also update their insurance and obtain individualized records.
Why these projects matter All state residents deserve access to information in a form they can understand. DVS is only successful if all customers can access and use our services and appreciate the experience.
Why these projects matter At DVS, we embrace and appreciate language and ethnicity differences in our required driver and vehicle information processes. Driver s License for All increases equity and expands access to resources and services within the community.
Why these projects matter Driver s License for All improves roadway safety because licensed drivers participate in behind-the-wheel training, are familiar with Minnesota driving laws and have demonstrated the skills to safely operate a motor vehicle.
Ready to learn more? Driver s License for All: Go to the Department of Public Safety website (dps.mn.gov). Click the icon in right margin. DVS Language Project: Go to drive.mn.gov and click on the Help icon (bottom right).
