Third Quarterly Performance Report 2023/24 - Portfolio Committee on Tourism

The Third Quarterly Performance Report for the 2023/24 financial year was presented to the Portfolio Committee on Tourism, highlighting achievements and areas requiring intervention across different programmes. While Programme 2 achieved all targets, Programme 1 faced challenges such as maintaining the vacancy rate and SMS women representation. Corrective measures were proposed to address these issues and improve performance in the coming quarters.

• Quarterly report
• Tourism
• Portfolio Committee
• Performance
• Intervention

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1. BRIEFING TO THE PORTFOLIO COMMITTEE ON TOURISM SUMMARY: THIRD QUARTERLY PERFORMANCE REPORT FOR 2023/24 FINANCIAL YEAR 12 MARCH 2024

2. CONTENTS 1. Programme 1: Administration 2. Programme 2: Tourism Research, Policy and International Relations 3. Programme 3: Destination Development 4. Programme 4: Tourism Sector Support Services 2023-24 Third Quarter Performance Report Summary 2

3. 2023-24 Third Quarter Performance Overview (1 October 31 December 2023) Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Achieved Branches Administration 85,71% (12 of 14) 14,29% (2 of 14) 0,00% (0 of 14) 0,00% (0 of 14) Tourism Policy International Relations Research, 100% (14 of 14) 0,00% (0 of 14) 0,00% (0 of 14) 0,00% (0 of 14) and Destination Development 77,78% (7 of 9) 0,00% (0 of 9) 11,11% (1 of 9) 11,11% (1 of 9) Tourism Support Services Sector 88,24% (15 of 17) 5,88% (1 of 17) 5,88% (1 of 17) 0,00% (0 of 17) Total 88,89% (48 of 54) 5,56% (3 of 54) 3,70% (2 of 54) 1,85% (1 of 54) 2023-24 Third Quarter Performance Report Summary 3

4. PROGRAMME 1 Programme 1 achieved 85,71% of its targets in the third quarter. Targets partially achieved for Programme 1 related to the following areas: 1) Vacancy rate below 7%. Vacancy rate was maintained at 10,3%. Rapid exit of employees led to high turnover which is counteractive to lowering the vacancy rate which includes interdepartmental transfers in short successions and the uncertainty due to cost containment measures in filling of posts. The following are corrective measures: 1) Moderation of internal departmental transfers. 2) Urgent and clear organisational decision on the continuation of recruitment processes as a result of cost containment. 3) Review the vacancy target due to cost containment measures. 4) Urgently fill SMS posts in HR to drive the processes. 2) SMS Women representation at a minimum of 50%. SMS women representation was maintained at 47,5%. Rapid exit of SMS employees led to high turnover which is counteractive to lowering the vacancy rate and uncertainty due to cost containment measures in filling of posts. Absence of Senior Managers in HR to drive the processes. The following will be corrective measures: 1) Prioritise filling of SMS vacant post with competent women to close the gap; 2) Urgently fill SMS posts in HR to drive the processes. 2023-24 Third Quarter Performance Report Summary 4

5. PROGRAMME 2 Programme 2 - Tourism Research, Policy and International Relations, achieved all of its targets in the third quarter. 2023-24 Third Quarter Performance Report Summary 5

6. PROGRAMME 3 Programme 3 - Destination Development, achieved 77,78 % or 7 of 9 of its targets in the third quarter. Targets not achieved for Programme 3 related to the following areas: I. Minimum of one (1) event held in terms of the approved Implementation Plan and closeout report submitted. Preparations for the second event commenced. Minimum of one (1) event was not held. An open call for proposals closed on the 17 November 2023. The adjudication committee commenced with the proposal evaluations. As a corrective measure, a minimum of two events held in Quarter 4 will be supported. II. The Work Opportunities (WO) target of 1 439 was not achieved, 147 WO (yet to be audited) were realised in Quarter 3. At the end of the third quarter, 2 298 WO (1 676 + 475 + 147) were achieved against the cumulative target of 3 107 WO (642 + 1 439 + 1 026). As a corrective measure, there is currently enrolment of participants in the tourism monitors programme. 2023-24 Third Quarter Performance Report Summary 6

7. PROGRAMME 4 Programme 4 Tourism Sector Support Services, achieved 88,24 % of its targets in the third quarter. Targets not achieved for Programme 4 related to the following areas: 1) Implementation of Resource Efficiency Cleaner Production (RECP) Training and Business Support Programme implemented. RECP Training and Business Support Programme was not implemented. Non- appointment of service provider due to compromised SCM processes, delayed the approvals process. The following will be corrective measures: 1) The tender will be re-advertised in Quarter 4 based on a reduced timeframe, as this has been advertised before. 2) Service provider anticipated to be finalised during quarter 4 and implementation expected to start in quarter 4. 2) Report on the implementation of the Tourism Monitors Programme (TMP) developed. The report on the implementation of the Tourism Monitors Programme was developed. However, the programme was not fully implemented. Implementation has started through the recruitment processes in all nine provinces. Interviews have been conducted in the provinces of Mpumalanga, Limpopo, Kwazulu-Natal and inductions were conducted in parts of Mpumalanga & Western Cape. The launch of the Tourism Monitors Programme took place on 12 December 2023 in Hazeyview, Mpumalanga. Monitors have been placed in the Blyde area of MP and Table Mountain National Parks. Service Providers have been appointed for all nine provinces. The following are corrective measures: 1) Contracts are being prepared for signing with all Service Providers that have been appointed. 2) Recruitment and placement processes in other outstanding provinces will be finalised in the fourth quarter. 2023-24 Third Quarter Performance Report Summary 7

8. Thank You 2023-24 Third Quarter Performance Report Summary 8