Leading Productive Difficult Conversations in Education

Explore frameworks from "Crucial Conversations: Tools for Talking When Stakes Are High" to effectively navigate challenging discussions in educational settings. Learn to plan, lead, and reflect on difficult conversations with teachers. Gain insights on communication strategies and approaches for successful outcomes.

• Education
• Difficult Conversations
• Communication
• Teacher Development
• Crucial Conversations

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1. Team Reach Teachers: Leading Difficult Conversations To copy or adapt this material, see OpportunityCulture.org/terms-of-use 2019 |1

2. Lets Debate 2019 |2

3. Session Objectives Introduce frameworks from the book Crucial Conversations: Tools for Talking When Stakes Are High to lead productive difficult conversations. Practice leading a difficult conversation. 2019 |3

4. Reflection 1. On a scratch sheet of paper, write a summary of a difficult conversation you have experienced as a teacher with another adult. 2. Reflect: How did you plan for this difficult conversation? 3. Consider: What made the conversation so difficult? 4. What was the outcome of the conversation? 2019 |4

5. Crucial Conversations A framework from Crucial Conversations: Tools for Talking When Stakes Are High Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |5

6. Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |6

7. Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |7

8. STATE: A Tool to Lead the Conversation Talk tentatively. (Perhaps; In my opinion ) Share your facts. (I noticed ) Tell your story. (It made me think ) WHAT HOW Encourage testing. (I would love to hear your thoughts ) Ask for others path. (What is your take?...) Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |8

9. Discussion If given the opportunity to redo your difficult conversation: 1. How would you approach the conversation now? 2. What would be different this time around? 2019 |9

10. Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |10

11. Jigsaw: Their Meaning See Handout Make It Safe Explore Others Paths Learn to Look Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |11

12. Jigsaw: Their Meaning See Handout 1. Read through the packet individually. 2. Discuss content as a group. 3. Write or draw a summary of the content on your chart paper. 4. Make a plan to present your topic to the full group. For example, Who will present? How will you engage all team members? How can you make your presentation engaging for the audience?? 2019 |12

13. Break 2019 |13

14. Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |14

15. Move to Action Both participants should agree on next steps: 1. Who? 2. Will do what? 3. By when? 4. How will we follow up? Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler 2019 |15

16. Work Time See Handout Use the Difficult Conversations Planning Template to prepare to role play your difficult conversation. 2019 |16

17. Practice Practice having a difficult conversation with a partner. Time Allotted Task 2 minutes Share background context with your partner: Who are you having a conversation with? What is the issue? How did it start? Where are you now? How will the person likely respond? 5 minutes Role play conversation 3 minutes Debrief conversation: What went well about the conversation? Were there any moments that may have slipped into silence or aggression? How could your partner improve? 2019 |17

18. Sources Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |18

19. Follow Us! Keep up to date on Opportunity Culture with resources and research from Public Impact by following: @OppCulture @PublicImpact Facebook.com/OpportunityCulture Facebook.com/PublicImpact LinkedIn.com/company/public-impact---chapel-hill-nc Subscribe to the quarterly Opportunity Culture newsletters, with content by and for Opportunity Culture educators, and sign up to get Remind messages for them: Remind.com/join/ocnew OpportunityCulture.org/mailing-list/ 2019 |19