Effective Communication Strategies for Meaningful Conversations
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CONVERSATIONS
THAT MAKE THINGS HAPPEN
WWW.MANDYSIMS.COM
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Principle 1
Believe that
people want to
get better.
Principle 2
It’s about asking
questions.
Aim for about
90% of your
talking to be
questions.
Principle 3
Have a spirit of
genuine curiosity.
Tone is
everything.
It must be
genuine.
TYPES OF SCENARIOS
•
The other person has asked for a chat with you about something.
•
You have asked them for a chat about something.
•
It’s a scheduled session for looking at their work.
Note: Any of the above could be about something ‘difficult’.
Question 1
‘So, what’s on your
mind?’
OR
Verbal handshake,
then…
‘So, what’s
happening for you
with…?’
NOW…
•
Listen.
•
Nod.
•
Take notes.
•
Ask for more.
•
Don’t give any solutions.
Question 2
‘What’s the real
challenge for you
here?’
OR (in scheduled
work chat)
‘What for you is
the biggest
challenge in your
role?’
Question 3
‘What can you do
about it?’
OR
‘What are your
options?’
Say it gently.
If they say ‘I don’t
know’, ask the
other question.
Don’t prompt.
Question 4
‘And what else?’
You can use this
one after any of
the other
questions.
Try saying it more
than once!
Principle 4
Try to ask ‘what’
questions.
Question 5
‘When? Who?’
This nails down
the actions!
Question 6
‘What was most
useful for you?’
Takes confidence!
EXERCISE –
PRACTICING USING THE
6 QUESTIONS (AND 4 PRINCIPLES!)
•
Say ‘hello’ to the other
person!
•
Decide who is ‘playing’ Line
Manager first.
•
Choose a realistic scenario.
•
Try it out for x minutes with
the ‘Line Manager’ using the 6
questions.
•
Then, swap over – choose a
different scenario.
WHAT ABOUT ‘DIFFICULT’
CONVERSATIONS?
Preparing for the
conversation
•
What’s the ideal outcome?
•
What’s an acceptable outcome?
•
What might the other person be
feeling?
•
What assumptions are you making?
Having the conversation
•
Get to the point quickly –
cheerfully and confidently!
•
Focus on the facts.
•
Use ‘I’ statements.
•
Properly listen to their viewpoint.
•
Summarise…and follow up quickly.
REFERENCE
The Coaching Habit - Say Less, Ask More and
Change the Way you Lead Forever
By Michael Bungay Stanier
Discover the key principles and strategies for engaging in meaningful conversations with others. Learn how to ask the right questions, maintain a genuine tone, and encourage active listening to foster better communication. Practice using a set of six powerful questions to guide productive discussions and drive positive outcomes in various scenarios.
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Presentation Transcript
CONVERSATIONS TH AT M A K E TH ING S H A P P EN W W W. M A N DY S I M S . C O M
Principle 1 Believe that people want to get better.
Principle 2 Aim for about 90% of your talking to be questions. It s about asking questions.
Principle 3 Tone is everything. Have a spirit of genuine curiosity. It must be genuine.
TYPES OF SCENARIOS The other person has asked for a chat with you about something. You have asked them for a chat about something. It s a scheduled session for looking at their work. Note: Any of the above could be about something difficult .
Question 1 OR Verbal handshake, then So, what s on your mind? So, what s happening for you with ?
NOW Listen. Nod. Take notes. Ask for more. Don t give any solutions.
Question 2 OR (in scheduled work chat) What for you is the biggest challenge in your role? What s the real challenge for you here?
Question 3 Say it gently. If they say I don t know , ask the other question. What can you do about it? OR What are your options? Don t prompt.
Question 4 You can use this one after any of the other questions. And what else? Try saying it more than once!
Principle 4 Try to ask what questions.
Question 5 This nails down the actions! When? Who?
Question 6 Takes confidence! What was most useful for you?
EXERCISE PRACTICING USING THE 6 QUESTIONS (AND 4 PRINCIPLES!) Say hello to the other person! Decide who is playing Line Manager first. Choose a realistic scenario. Try it out for x minutes with the Line Manager using the 6 questions. Then, swap over choose a different scenario.
WHAT ABOUT DIFFICULT CONVERSATIONS? Preparing for the conversation Having the conversation Get to the point quickly cheerfully and confidently! Focus on the facts. Use I statements. Properly listen to their viewpoint. Summarise and follow up quickly. What s the ideal outcome? What s an acceptable outcome? What might the other person be feeling? What assumptions are you making?
REFERENCE The Coaching Habit - Say Less, Ask More and Change the Way you Lead Forever By Michael Bungay Stanier
