Navigating Difficult Conversations in Education
Leading Difficult Conversations
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Revisit Self-Reflection
Time for reflection:
10
minutes
See
Handout
Find a partner you do not interact with often and
discuss your self-reflection:
1.
What’s
changed
?
2.
What would you like to
improve
?
3.
How did you rate yourself on
Question 14
?
Handshake Partners
•
Introduce frameworks from the book
Crucial
Conversations: Tools for Talking When Stakes
Are High
to lead productive difficult
conversations.
•
Practice leading a difficult conversation.
1.
On a scratch sheet of paper, write a summary of a
difficult conversation you have
experienced as a
teacher with another adult
.
2.
Reflect: How did you
plan
for this difficult
conversation?
3.
Consider: What made the conversation
so
difficult
?
4.
What was
the outcome
of the conversation?
Reflection
Time for reflection: 5 minutes
Crucial Conversations
A framework from
Crucial Conversations:
Tools for Talking When
Stakes Are High
Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron.
Crucial Conversations: Tools for Talking When Stakes Are High.
New York: McGraw-Hill.
Crucial Conversations Model
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
Poster image retrieved from
https://www.vitalsmarts.com/resource/crucial-conversations-book/
STATE: A Tool to Lead the Conversation
S
hare your facts.
(I noticed…)
T
ell your story.
(It made me think…)
A
sk for others’ path.
(What is your
take?...)
WHAT
Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron.
Crucial Conversations: Tools for Talking When Stakes Are High.
New York: McGraw-Hill.
T
alk tentatively.
(Perhaps; In my
opinion…)
E
ncourage testing.
(I would love to
hear your
thoughts…)
HOW
1.
How would you approach
the conversation now?
2.
What would be different
this time around?
Discussion
If given the
opportunity to redo
your difficult conversation:
Crucial Conversations Model
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
Poster image retrieved from
https://www.vitalsmarts.com/resource/crucial-conversations-book/
Jigsaw: Their Meaning
Learn to
Look
Make It Safe
Explore
Others’ Paths
See
Handout
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
Poster image retrieved from
https://www.vitalsmarts.com/resource/crucial-conversations-book/
1.
Read
through the packet individually.
2.
Discuss content as a group.
3.
Write or draw a summary of the content on your
chart paper.
4.
Make a plan to present your topic to the full
group.
•
Who will present?
•
How will you engage all team members?
•
How can you make your presentation
engaging for the audience?
?
Jigsaw: Their Meaning
Learn to look for:
•
When a conversation becomes crucial
•
Signs of silence
•
Signs of aggression
•
Your own style under stress
Learn to Look
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
A person needs to know two things during a difficult
conversation:
1.
You care about their best interests and goals.
2.
You care about them as a person.
Mutual Purpose + Mutual Respect = Safety
Make It Safe
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
When you notice the person slipping into silence or
aggression:
•
Ask
•
Mirror
•
Paraphrase
•
Prime
Explore Others’ Paths
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
Crucial Conversations Model
Source:
Crucial Conversations: Tools for Talking When Stakes Are High
by Patterson, Grenny, McMillian, Switzler
Poster image retrieved from
https://www.vitalsmarts.com/resource/crucial-conversations-book/
Move to Action
1.
Who?
2.
Will do what?
3.
By when?
4.
How will we follow up
?
Both participants should
agree on next steps
:
Use the
Difficult
Conversations Planning
Template
to prepare to
role-play your difficult
conversation.
Work Time
See
Handout
Practice having a difficult conversation with your partner.
Practice!
Action Items
Write down 2-3 action items you commit to incorporating into your
work based on your takeaways from this session.
For example
:
Thank you for your engagement and participation.
Please complete the exit slip to provide feedback on this
session
prior to leaving
.
•
Patterson, Kerry, Grenny, Joseph, McMillan, Ron.
Crucial Conversations: Tools for Talking When
Stakes Are High.
New York: McGraw-Hill.
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Estimated time: 2 hours
Advance preparation:
• Fill in URL on next-to-last slide
Materials Needed:
• Handouts:
• MCL Instructional Leadership Self-Assessment
• Jigsaw Printouts:
• Learn to Look
• Make It Safe
• Explore Others’ Paths
• Difficult Conversation Planning Template
• Optional Difficult Conversations Scenarios
• Three pieces of chart paper, labeled “Learn to Look,” “Make It Safe,” and “Explore Others’ Paths”
• A few copies of the premade scenarios in case anyone needs to use them
Explore strategies for effectively leading challenging conversations in educational settings, drawing from the framework of Crucial Conversations: Tools for Talking When Stakes Are High. Reflect on past experiences, practice conversation techniques, and enhance self-awareness to foster productive dialogues with colleagues.
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Presentation Transcript
Leading Difficult Conversations To copy or adapt this material, see OpportunityCulture.org/terms-of-use 2019 |1
School Excellence Portal Log on to the OC School Excellence Portal: opportunityculture.org/portal Having Problems? Let us know here! 2019 |2
Revisit Self-Reflection See Handout Time for reflection: 10 minutes 2019 |3
Handshake Partners Find a partner you do not interact with often and discuss your self-reflection: 1. What s changed? 2. What would you like to improve? 3. How did you rate yourself on Question 14? 2019 |4
Session Objectives Introduce frameworks from the book Crucial Conversations: Tools for Talking When Stakes Are High to lead productive difficult conversations. Practice leading a difficult conversation. 2019 |5
Reflection 1. On a scratch sheet of paper, write a summary of a difficult conversation you have experienced as a teacher with another adult. 2. Reflect: How did you plan for this difficult conversation? 3. Consider: What made the conversation so difficult? 4. What was the outcome of the conversation? Time for reflection: 5 minutes 2019 |6
Crucial Conversations A framework from Crucial Conversations: Tools for Talking When Stakes Are High Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |7
Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |8
STATE: A Tool to Lead the Conversation Talk tentatively. (Perhaps; In my opinion ) Share your facts. (I noticed ) Tell your story. (It made me think ) WHAT HOW Encourage testing. (I would love to hear your thoughts ) Ask for others path. (What is your take?...) Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |9
Discussion If given the opportunity to redo your difficult conversation: 1. How would you approach the conversation now? 2. What would be different this time around? 2019 |10
Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |11
Jigsaw: Their Meaning See Handout Make It Safe Explore Others Paths Learn to Look Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |12
Jigsaw: Their Meaning 1. Read through the packet individually. 2. Discuss content as a group. 3. Write or draw a summary of the content on your chart paper. 4. Make a plan to present your topic to the full group. Who will present? How will you engage all team members? How can you make your presentation engaging for the audience?? 2019 |13
Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |17
Move to Action Both participants should agree on next steps: 1. Who? 2. Will do what? 3. By when? 4. How will we follow up? 2019 |18
Work Time See Handout Use the Difficult Conversations Planning Template to prepare to role-play your difficult conversation. 2019 |19
Practice! Practice having a difficult conversation with your partner. Time Allotted Task 2 minutes Share background context with your partner: Who are you having a conversation with? What is the issue? How did it start? Where are you now? How will the person likely respond? 5 minutes Role-play conversation 3 minutes Debrief conversation: What went well about the conversation? Were there any moments that may have slipped into silence or aggression? How could your partner improve? 2019 |20
Action Items Write down 2-3 action items you commit to incorporating into your work based on your takeaways from this session. For example: Action Item People Timeline Status Notes 2019 |21
Exit Slip Thank you for your engagement and participation. Please complete the exit slip to provide feedback on this session prior to leaving. 2019 |22
1 Sources Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |23
Follow Us! Keep up to date on Opportunity Culture with resources and research from Public Impact by following: @OppCulture @PublicImpact Facebook.com/OpportunityCulture Facebook.com/PublicImpact LinkedIn.com/company/public-impact---chapel-hill-nc Subscribe to the quarterly Opportunity Culture newsletters, with content by and for Opportunity Culture educators, and sign up to get Remind messages for them: Remind.com/join/ocnew OpportunityCulture.org/mailing-list/ 2018 |24
