Front-Line Leadership Credentialing Program: Embracing Diversity, Equity, and Inclusion

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This program, facilitated by Dr. Manuel Ruiz, focuses on educating participants about diversity, equity, and inclusion in the workplace. Through various activities and discussions, attendees gain a deeper understanding of DEI concepts, learn to embrace change, and explore the importance of creating inclusive environments. The program covers primary and secondary dimensions of diversity, the significance of prioritizing DEI, and the potential negative impact of not doing so.


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  1. FRONT-LINE LEADERSHIP CREDENTIALING PROGRAM DEI: Embracing Change in the Workplace Facilitated by: Dr. Manuel Ruiz (He, Him, His) Assistant Vice President for Inclusion, Belonging, and Social Equity Shippensburg University

  2. Objectives To provide a clear understanding of what diversity, equity, and inclusion means. To raise a greater awareness and sensitivity to diversity issues that go well beyond the assumed categories. Front-Line Leadership Credentialing Program

  3. What is Diversity, Equity, and Inclusion? Diversity Presence of differences that may include race, gender, religion, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, age, religious commitment, or political perspective. Equity Promoting justice, impartiality and fairness. Ensures everyone has access to the same treatment, opportunities, and advancement. Inclusion Outcome to ensure those that are diverse actually feel and/or are welcomed. Refers to how people with different identities feel as part of the larger group. Front-Line Leadership Credentialing Program

  4. Inclusion Starts with I *Adapted from Accenture Front-Line Leadership Credentialing Program

  5. Self-Directed Learning Exercise 1: Primary and Secondary Dimensions of Diversity (Breakout Rooms) Geographic Location Military Experience Education Work Experience Gender Age Work/thinking Style Sexual Orientation Disability Socioeconomic status Religion Family Status Ethnic Heritage Race First Language Communication Style Organizational Role and Level Front-Line Leadership Credentialing Program

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  7. Downfalls of not prioritizing DEI Lack of variety in input, experience, etc. Employees who do not feel welcome can lead to lower job performance. High turnover rates within your organization. Poor public perception. Lawsuits. Front-Line Leadership Credentialing Program

  8. What does DEI look like in your company? (Breakout Rooms) Is it a part of your corporate culture? Is it a priority for your CEO? When candidates interview for a position at your company will they find representation amongst the staff, space, photos, and art displayed in your office or store? Front-Line Leadership Credentialing Program

  9. Role of Management in DEI Success Management has the power to enact policy change. Support transparency between the different levels of your organization. Consistent implementation and evaluation of your organization s DEI efforts. Front-Line Leadership Credentialing Program

  10. DEI Interactive Poll Game Front-Line Leadership Credentialing Program

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  12. Generational Diversity What is it and why it s important in the workplace? Front-Line Leadership Credentialing Program

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  14. Self-Directed Learning Exercise 2 (Breakout Rooms) How does my own generational diversity background, values and perspective influence who I am and how I want to be as a manager? Front-Line Leadership Credentialing Program

  15. Building Your Employees Cultural Competence Introduce and define terms frequently used in DEI topics https://www.ship.edu/globalassets/eic/su_dei22_issuu.pdf Establish goals that the team can set for DEI initiatives. Revisit DEI goals quarterly. Empower employees to utilize their self-awareness and combat biases to help create a more inclusive environment. Front-Line Leadership Credentialing Program

  16. Key Take-A-Ways To be effective, diversity management must be strategically implemented and aligned with business goals. Diversity requires investment and attention in order to be effective. Intolerance and insensitivity to diversity breeds disastrous and costly results; agencies must empower employees and guarantee their EEO rights. Front-Line Leadership Credentialing Program

  17. Where do you go from here? The most important next step with any DEI initiative is to get started. It s easy to get lost in an attempt to do everything at once with an all-encompassing DEI program. Leaders and individuals have long searched for the one big thing that will create significant change, but real change requires many small changes, sustained over a long period of time. Front-Line Leadership Credentialing Program

  18. Self Directed Learning Exercise # 3 Reflection (Breakout Rooms) One thing I learned from this experience is One thing I will take with me from this experience is One thing I will leave behind is One thing that touched me the most during this experience is The questions I still have that I d like to explore more are Front-Line Leadership Credentialing Program

  19. -Maya Angelou Quote- Though Different, Our Paths Have Similar Turns: Prepare for the Journey! Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends. Front-Line Leadership Credentialing Program

  20. Questions? Front-Line Leadership Credentialing Program

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