Effective Communication Skills in Business Environment
Understand the importance of communication in organizations, learn about the process of communication, main objectives, types, and patterns of communication. Explore key points such as accuracy in conveying ideas, feedback, and communication channels. Enhance your knowledge on downward, upward, and horizontal communication, as well as the grapevine. Discover the communication flow within an organizational hierarchy and the significance of communication for effective action and results.
- Communication Skills
- Business Environment
- Organizational Communication
- Effective Communication
- Communication Patterns
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PPT-PRESENTAION BY B.AUGUSTINE AROCKIARAJ DEPT.OF.BUSINESS ADMINISTRATION, ST.JOSEPH S COLLEGE(AUTONOMOUS), TRICHIRAPPALLI.-02
UNIT UNIT- -1 1
What is communication? What is communication? communication is the communication is the process by which process by which information is transmitted information is transmitted between individuals and between individuals and organisation organisation so that an understanding response understanding response results. results. so that an
IMPORTANT POINTS OF COMMUNICITION: 1.THE PROCESS OF COMMUNICATION INVOLVES THE COMMUNICATION OF IDEAS. 2.THE IDEA SHOULD BE ACCURATELY REPLICATED IN THE RECIEVAR MIND. 3.THE TRANSMITTER IS ASSURED OF THE ACCURATE REPLICATION OF THE IDEAS BY FEEDBACK. 4.THE PURPOSE OF ALL COMMUNICATION IS TO ELICINT ACTION.
COMMUNICATION CYCLE: INPUT CHANNEL MESSAGE OUTPUT FEEDBACK BRAIN DRAIN OUTPUT.
MAIN OBJECTIVES OF COMMUNICATION: INFORMATION ADVICE ORDER SUGGESTION PERSUATION EDUCATION WARNING RASING MORALE MOTIVATION.
TYPES OF COMMUNICATION: DOWNWARD COMMUNICATION UPWARD COMMUNICATION HORIZONTAL COMMUNICATION GRAPEVINE .
COMMUNICATION PATTERN: BOARD OF RECTOR DIRECTORS PRINCIPAL MANAGING DIRECTOR H.O.D DEPT.MANAGERS MENTOR SUPERVISORS CLERKS&OPERATIVES STUDENTS.
COMMUNICATION PATTERN: BOARD OF RECTOR DIRECTORS PRINCIPAL MANAGING DIRECTOR H.O.D DEPT.MANAGERS MENTOR SUPERVISORS CLERKS&OPERATIVES STUDENTS.
OBJECTIVES: TO GIVE DIRECTIVES ABOUT SOME JOB. TO EXPLAIN POLICIES AND PROCEDURE. TO CONVEY ASSESSMENT OF PERFORMANCE. TO EXPLAIN THE RATIONALE OF THE JOB.
LIMITATIONS: IN CASE OF LONG LINE OF COMMUNICATION, THERE MAY BE, DELAY LOSS OF INFORMATION DISTORTION RESENTMENT BY SUBORDINATE STAFF.
IMPORTANCE: PROVIDE FEEDBACK TO SUPERIORS. PROMOTES HARMONY. RELEASSES THE PENT-UP EMOTIONS. MAKE THE INTRO OF NEW SCHEMES EASIER. PROVIDES THE SUPERIORS WITH USEFUL SUGGESTIONS.
LIMITATIONS: EMPLOYEES ARE RELUCANT TO EXPRESS THEMSELVES. GREAT POSSIBILITY OF DISTORTION. BY PASSED SUPERIORS FEEL INSULTED. EMPLOYEES FEAR THAT CRITICISM MAY BE INTERPRETED.
HORIZONTAL COMMUNICATION: IN THIS COMMUNICATION FLOWS BETWEEN PEOPLE AT THE LEVEL. IT IS IMPORTANCE FOR PROMOTING UNDERSTANDING AND CO-ORDINATION AMONG VARIOUS PEOPLE. CARRIED ON FACE-TO-FACE DISCUSSION. TELEPHONIC TALK MEMOS.
IMPORTANCE OF GRAPEVINE: A SAFETY VALUE ORGANISATIONAL SOLIDARITY AND COHESION SUPPLEMENT TO OTHER CHANNELS QUICK TRANSMISSON FEEDBACK.
DEMERITS OF GRAPEVINE: DISTORTION INCOMPLETE INFORMATION DAMAGING SWIFTNESS.
