Crucial Conversations
Crucial Conversations
Patterson, Grenny, McMillan & Switzler
What makes a crucial conversation?
Crucia
Crucia
l
l
Conversations
Conversations
Examples?
Talking to a co-worker about a perceived offense
Giving the boss feedback about her behavior
Approaching a boss who is breaking his own safety or quality policies
Critiquing a colleague’s work
Giving an unfavorable performance review
But also extends to our personal life!
Dealing with a rebellious teen
Asking a friend to repay a loan
Ending a relationship
Why does this matter?
When CRUCIAL CONVERSATIONS arise, we can respond in one of three ways—
We can avoid them…
We can face them and handle them poorly…
We can face them and handle them well!
Why does this matter?
Unfortunately, “when it matters most, we do our worst…”
We’re designed wrong!
We’re under pressure!
We’re stumped!
…We act in self-defeating ways!
The authors’ “Audacious Claim”
The Law of Crucial Conversations
“At the heart of almost all chronic problems in our organizations, our teams,
and our relationship lie crucial conversations—ones that we’re either not
holding or not holding well. Twenty years of research involving more than
100,000 people reveals that
the
key skill of effective leaders, teammates,
parents, and loved ones is the capacity to skillfully address emotionally and
politically risky issues. Period.”
The Benefits!
Kick-start Your Career
Improve Your Organization
Improve Your Relationships
Improve Your Personal Health
In conclusion-
“What you learn is that “crucial conversations”
transform
people and
relationships. They are anything but
transacted
; they create an entirely new level
of bonding. They produce what Buddhism calls “the middle way”—not a
compromise between two opposites on a straight-line continuum, but a higher
middle way, like the apex of a triangle. Because two or more people have
created something new from genuine dialogue, bonding takes place, […] when
you produce something with another person that is truly creative, it’s one of the
most powerful forms of bonding there is. In fact the bonding is so strong that you
simply would not be disloyal in his or her
absence
[…].”
Dive into the insights of the bestseller "Crucial Conversations" by Patterson, Grenny, McMillan, & Switzler, and learn strategies to navigate difficult discussions with grace and achieve positive outcomes. Discover effective communication techniques that empower you to handle sensitive topics with confidence, foster understanding, and build stronger relationships in both personal and professional settings. Enhance your communication skills and increase your ability to express yourself assertively while fostering mutual respect.
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Presentation Transcript
Crucial Conversations Patterson, Grenny, McMillan & Switzler
What makes a crucial conversation? Opposing OpinionsStrong Emotions High Stakes Crucial Conversations
Examples? Talking to a co-worker about a perceived offense Giving the boss feedback about her behavior Approaching a boss who is breaking his own safety or quality policies Critiquing a colleague s work Giving an unfavorable performance review But also extends to our personal life! Dealing with a rebellious teen Asking a friend to repay a loan Ending a relationship
Why does this matter? When CRUCIAL CONVERSATIONS arise, we can respond in one of three ways We can avoid them We can face them and handle them poorly We can face them and handle them well!
Why does this matter? Unfortunately, when it matters most, we do our worst We re designed wrong! We re under pressure! We re stumped! We act in self-defeating ways!
The authors Audacious Claim The Law of Crucial Conversations At the heart of almost all chronic problems in our organizations, our teams, and our relationship lie crucial conversations ones that we re either not holding or not holding well. Twenty years of research involving more than 100,000 people reveals that thekey skill of effective leaders, teammates, parents, and loved ones is the capacity to skillfully address emotionally and politically risky issues. Period.
The Benefits! Kick-start Your Career Improve Your Organization Improve Your Relationships Improve Your Personal Health
In conclusion- What you learn is that crucial conversations transform people and relationships. They are anything but transacted; they create an entirely new level of bonding. They produce what Buddhism calls the middle way not a compromise between two opposites on a straight-line continuum, but a higher middle way, like the apex of a triangle. Because two or more people have created something new from genuine dialogue, bonding takes place, [ ] when you produce something with another person that is truly creative, it s one of the most powerful forms of bonding there is. In fact the bonding is so strong that you simply would not be disloyal in his or her absence [ ].
