Effective Communication Strategies for Meaningful Conversations

Slide Note

Discover the key principles and strategies for engaging in meaningful conversations with others. Learn how to ask the right questions, maintain a genuine tone, and encourage active listening to foster better communication. Practice using a set of six powerful questions to guide productive discussions and drive positive outcomes in various scenarios.

sebastien Follow

Uploaded on Jul 22, 2024 | 0 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

E N D

Presentation Transcript

CONVERSATIONS TH AT M A K E TH ING S H A P P EN W W W. M A N DY S I M S . C O M

Principle 1 Believe that people want to get better.

Principle 2 Aim for about 90% of your talking to be questions. It s about asking questions.

Principle 3 Tone is everything. Have a spirit of genuine curiosity. It must be genuine.

TYPES OF SCENARIOS The other person has asked for a chat with you about something. You have asked them for a chat about something. It s a scheduled session for looking at their work. Note: Any of the above could be about something difficult .

Question 1 OR Verbal handshake, then So, what s on your mind? So, what s happening for you with ?

NOW Listen. Nod. Take notes. Ask for more. Don t give any solutions.

Question 2 OR (in scheduled work chat) What for you is the biggest challenge in your role? What s the real challenge for you here?

Question 3 Say it gently. If they say I don t know , ask the other question. What can you do about it? OR What are your options? Don t prompt.

Question 4 You can use this one after any of the other questions. And what else? Try saying it more than once!

Principle 4 Try to ask what questions.

Question 5 This nails down the actions! When? Who?

Question 6 Takes confidence! What was most useful for you?

EXERCISE PRACTICING USING THE 6 QUESTIONS (AND 4 PRINCIPLES!) Say hello to the other person! Decide who is playing Line Manager first. Choose a realistic scenario. Try it out for x minutes with the Line Manager using the 6 questions. Then, swap over choose a different scenario.

WHAT ABOUT DIFFICULT CONVERSATIONS? Preparing for the conversation Having the conversation Get to the point quickly cheerfully and confidently! Focus on the facts. Use I statements. Properly listen to their viewpoint. Summarise and follow up quickly. What s the ideal outcome? What s an acceptable outcome? What might the other person be feeling? What assumptions are you making?