Impact of Networked Devices on MSME Growth in Developing Countries

This study explores how access to business-relevant information through networked devices enhances internal efficiency and business growth for urban MSMEs in low and middle-income countries. It investigates the impact of ubiquitous mobile devices on MSME growth in national development, moving towards impact studies and empirical evidence-based policy making. The research process involves keyword searches in various databases to quantitatively assess the causal linkages between networked devices and MSME growth.

• Networked Devices
• MSME Growth
• Developing Countries
• ICT Impact
• Urban MSMEs

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1. ICTs & Development: Networked Devices & Growth of MSMEs ICTD 2015, Singapore This work was carried out with the aid of a grant from the International Development Research Centre, Canada and the Department for International Development UK.. 1

2. Agenda The Protocol Question, Need Process Final Papers Findings Conclusions 2

3. The Protocol Does access to business relevant information through networked devices enhance the internal efficiency and business growth of the urban MSMEs in low and middle income countries? 3

4. Question Internal Efficiency Time saving Intra-enterprise coordination Info to Customer Relationship Mgmt. Business networks Coordination with customers & suppliers. Market information & opportunities Inventory management Opportunities on financing Work -life balance Connected supply chain Mgmt Business relevant Info Business relevant Info Networked Devices Business growth Increase in sales, turnover, number of employees, branches, customers, suppliers, work locations, partnerships, products, services, business networks, and incoming referrals. Diversification into new areas of business, products & services. Business relevant Info Policy environment, Gender, Owner & Enterprise characteristics, and Cultural factors

5. The Need MSMEs in national development in developing world Ubiquitous mobile devices or low cost devices Moving up from adoption studies to Impact studies Quantification of impact on MSMEs growth Causal linkages Empirical evidence based policy making 5

6. The Process Keyword search of databases Acad Search, business source, Econlit, Scopus, Wos, IEEE, ACM, AIS Electronic Library Example: 10. (SMEs or MSMEs or enterprise* or business* or microenterprise* or microbusiness* or entrepreneur* or microentrepreneur* or self-employ* or owner* or businessman or businessmen or businesswoman or businesswomen or "self-help group*" or cooperative* or "social enterprise*" or Start- up* or incubators or "born global*").ti,ab,sh. 11. (Laptop* or computer* or PC or Internet or landline* or telephone* or mobile* or phone* or cell or cellphone* or smartphone* or CSCs or telecenter* or telecentre* or Wifi or WLAN or GDPRS or messaging or digital or ipad* or iphone* or apple or android or windows or broadband or wireless or wireline or CDMA or SMS or text* or MMS or facebook or linkedin or network* or Intranet or "discussion list*" or contacts or "online forum" or "discussion thread*" or "online feedback" or ICT or ICTs or "communication technolog*" or "information systems").ti,ab,sh. Grey Literature 6

7. Inclusion Criteria Urban? Low and middle income countries? On MSMEs? Has primary / numerical data? Use at least one networked device? Process business relevant information? Done 2000 & after? English? 7

8. Screening 23926 Results Acad Search; Business Source; Econlit; Scopus; WoS 1000+ IS, IEEE, ACM Conferences 500+ Grey Literature Title Abstract Methodology Full Paper Data Extraction Five screeners Double coding in the final stages 8

9. The final papers Final 9 papers All regression No experimental designs Africa & India 9

10. Findings Process Improvement (0.31) Operational Support (0.34) IT Enabled KM practices Strategic Development (0.14) Chadha, S. K., and Saini, R (2014) Operational Performance (0.98) eCommerce Applications Jahanshahi et al (2011) LabourProductivity (7659, 12284) ICT Usage ICT Possession Esselaar et al., 2007 Usage of Mobile Technologies Organizational Performance (0.419) Wamuyu and Maharaj (2011) 10

11. Length of mobile use Proportion of business calls (0.13) Donner (2006) Business Growth (0.154) Total ICT Access Chew et al (2011) Length of mobile use Business Growth (0.138; 0.073) Chew et al (2012) Biz use of mobile Mobile money use Profits (0.362) Fredrick (2014) ICT Usage Exp Turnover (3.92) Esselaar et al., 2007 11

12. Conclusions Regression based studies support causal linkage Conclusion on effect from experimental designs still pending Need for rigor in reporting Methodology Stats Sub groups (Ex. gender) Need for fact based studies Vs perception studies 12

13. Q & A 13

14. Thank you! 14