Enhancing KOSTRA Reporting System in Norway

Trine Dale, Bente Hole, and Tore N. from Statistics Norway conducted a study on improving the KOSTRA reporting system for municipalities in Norway. The research identified issues in the old system, consequences of past testing, and recommendations for a new online solution. Usability testing was performed, comparing online and offline reporting, with positive user feedback. Explore the transition towards a more user-friendly and efficient reporting process.

• Norway
• Reporting System
• KOSTRA
• Usability Testing
• Statistics

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1. 1 Towards a More User-friendly Reporting System for KOSTRA - Municipality-State-Reporting in Norway By Trine Dale, Bente Hole and Tore N tn s Statistics Norway 1

2. Outline Problems in old KOSTRA Consequences of 2005-testing New online solution General findings in 2007-testing Concluding remarks 2

3. Major problems in old KOSTRA Reporting system rigid, old fashioned demanded a lot of effort from respondents Not designed for multiple respondents to one questionnaire Bad questionnaire design Information flow not optimal Arrow Arrow pointing right Arrow Arrow pointing right 3

4. Consequences Working group to decide further action established Recommendations: Online solution highest priority Temporary for 2006-reporting Permanent for 2007-reporting Layout + minimum functionality most important for 2006 Develop master questionnaire for 2007 4

5. Usability testing Three tests three municipalities Large Medium Small Lab-tests at Stat. Norway Tests concentrated on: Organisation of one questionnaire Day Care Facilities (Q16) Experiences with online solution One moderator + two observers on all tests Duration: 2 - 3 hours 5

6. Online vs offline reporting Offline still recommended solution Online introduced as possible, but in testing phase 1/3 used online General impression feedback: users positive Less calls for help 6

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13. General findings Roles still important Functionality should be more tailored and intuitive Sort + search Status symbols Still paper and pencil reporting for many Instructions should be tailored on theme level Content of and flow of information should be more coordinated and tailored TPs did not have active tip-text strategy to understand buttons and icons Electronic signature should be possible 13

14. Concluding remarks New online solution is a major improvement Still need for adjustments and better functionality Necessary to work on content Information Instructions Error messages Questionnaire and question design Better information on possibilities/advantages in new solution to get actual electronic reporting 14

15. 15 Towards a More User-friendly Reporting System for KOSTRA - Municipality-State-Reporting in Norway By Trine Dale, Bente Hole and Tore N tn s Statistics Norway 15

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