NSW Department of Education Team Talk: Our Ways of Working
The NSW Department of Education is focusing on critical shifts to improve workforce engagement and performance. The team discusses ways of working, self-reflection, top areas for improvement, and commitment to progress. Cultural respect, acknowledgment of country, and effective meeting protocols are emphasized to create an inclusive environment for success.
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NSW Department of Education Team Talk: Our Ways of Working
NSW Department of Education NSW Department of Education Team Talk Resources needed: Resources needed: Each participant receives a copy of the Ways of Working (1 page). This can be provided in paper format or via email. Method: Method: This activity can be undertaken face-to-face, online via Teams or a combination of both. Timing: Timing: Allow 50 minutes 2
NSW Department of Education Agenda What we will be discussing today Time Time About About 2 mins Acknowledgement of Country 3 mins Housekeeping 5 mins Our Ways of Working Introduction 5 mins Self Reflection 10 mins Our TOP 3 Areas 10 mins Our IMPROVE 3 Areas 10 mins Team Reflection 5 mins Commitment to move forward
NSW Department of Education We acknowledge the Traditional Custodians of the various lands on which we work today and pay respect to Elders past, present and emerging, and extend that respect to any Aboriginal people joining us today.
NSW Department of Education Housekeeping Please send your last email and close outlook. Turn off any other program that sends notifications (e.g. Teams, slack). For those on Teams, if you have background noise, please mute your microphone so that it doesn t disturb the speaker. This is an open and honest no judgement environment so please be respectful.
NSW Department of Education Housekeeping Group Discussion There will be icons used on each page Individual Reflection to indicate how the activity will work. Make sure to use the raise hand Use the Chat! function on Teams or put your hand up if face-to-face if you wish to speak. Use the Raise Hand function
NSW Department of Education Introduction We are all are part of our urgent mission to lift success for our students. We are at a critical moment in Education. To give us clear guidance on driving the improvement we need, we have released a refresh of our Strategic Plan. A key part of this plan is to ensure the department s workforce is engaged and high ensure the department s workforce is engaged and high- -performing than a workforce, this goal is about people this goal is about people. It is about supporting our people to do what we are here to do. performing. More This is why we are sharpening our focus on our Critical Shifts the cultural changes we need to make to start delivering for our learners. To clarify what these shifts look like in practice clarify what these shifts look like in practice, and what we need you to do in your everyday work, we have introduced our Ways of Working actions that will ensure everything we do is driving outcomes for students. Ways of Working a set of behaviours and Our Ways of Working are the practical behaviours and actions practical behaviours and actions we need to take to manifest the shift in our mindsets. A stake in the sand, they are a reference point we can come back to again and again to ensure we are on track. By adopting these Ways of Working, and changing our mindsets, our values will become intrinsic in everything we do. 7
NSW Department of Education Our Ways of Working Our Ways of Working framework defines the behaviours to drive the critical shifts Our Critical Shifts and Mindsets Disciplined Delivery Courage Agility Accountability Clarity Learning What I Say I have courageous conversations I do the right thing I value you I share my ideas, concerns and perspectives I am resilient, adaptable and empowered I support you and ask you what you need I value your contribution I know what I have to do and I own it I take initiative I do not make excuses or blame others I trust you to make decisions in line with your delegations I am listening to understand perspectives and needs I ask why to seek clarity I ask if you understand I am persistent I navigate around obstacles I use evidence and structure to deliver high quality outcomes I don t get side-tracked from the end goal I learn and grow I seek feedback and act upon it I can improve What I Do I bring my authentic self to work everyday I respectfully call out unacceptable behaviour I value and seek others perspectives I will do things differently I adopt a growth-mindset I value and encourage different perspectives I embrace change and challenges I always collaborate across the organisation to get the best outcome for students and customers I build and maintain relationships I solve problems with consideration to the impact on other areas I will hold myself to account I support others when things go wrong I find solutions before a problem has the chance to develop I accept responsibility for my actions and outcomes I am mindful of the impact my work has on the department and community I genuinely listen to the customer voice I openly share information and my expertise I communicate to ensure people have the information they need I control my feelings and actions to stay focussed I ensure that everything I do is centred on delivering value to the customer I deliver on expectations every time I am considerate of the use of my time and resources I remain calm and constructive when faced with ambiguity I learn from my mistakes I use data and feedback to drive my decisions I self reflect I seek the views of customers to get the right answer I understand the needs and feelings of customers. I actively seek, consider and reflect on a diverse range of ideas and perspectives How I Lead I encourage genuine discussion and debate I give constructive feedback I model the critical shifts everyday I respond to change and new challenges with openness and positivity I encourage experimentation and innovation I support my team to flex and pivot as required I empower people to deliver excellence I am clear about the expectations of myself and others I provide meaningful feedback I manage performance to ensure achievement I keep asking why to find new and better ways of doing things I communicate our purpose and team objectives I connect our objectives and responsibilities to our shared purpose I engage people in decisions that affect them and their work I have a clear plan to deliver outcomes I ensure resources are focussed on what matters most I set high standards and use metrics to monitor progress I empower others to achieve their outcomes I look for opportunities and make plans to realise them I ensure that every deliverable from my team is grounded in data, evidence and the customer voice I encourage others to learn and grow I provide feedback so others learn 8 Our values are our foundation: Excellence, Service, Accountability, Trust, Equity, Integrity
NSW Department of Education NSW Department of Education Individual Reflection Self-Reflection 5 minutes On your own, read through the descriptions of What I Say and What I Do . If you are working with a leadership team, then also read through How I Lead . Pick 3 statements that you are confident you already demonstrate or find easy to demonstrate confident you already demonstrate or find easy to demonstrate, taking note of the Critical Shift demonstrated. These are your TOP 3 TOP 3 Now, select 3 statements you believe you can improve on or find difficult to demonstrate you can improve on or find difficult to demonstrate, taking note of the Critical Shift demonstrated. These are your IMPROVE 3. IMPROVE 3. 9
NSW Department of Education NSW Department of Education Group Discussion TOP 3 Critical Shifts 10 minutes Each person to share their TOP 3, we will note the number of statements from each Critical Shift. Accountability Accountability Courage Courage Clarity Clarity Disciplined Delivery Disciplined Delivery Agility Agility Learning Learning 10
NSW Department of Education NSW Department of Education Group Discussion IMPROVE 3 Critical Shifts 10 minutes Each person to share their IMPROVE 3, we will note the number of statements from each Critical Shift. Accountability Accountability Courage Courage Clarity Clarity Disciplined Delivery Disciplined Delivery Agility Agility Learning Learning 11
NSW Department of Education NSW Department of Education Reflection 10 minutes What is interesting about what we have all shared? Group Discussion Are there are common themes around our TOP areas? Why do we think this is? e.g. do most team members have strength in accountability? For our IMPROVE areas, what are our common themes? Chat Why do we think this is? e.g. do most team members have agility as an area for improvement? 12
NSW Department of Education NSW Department of Education Commitment to Move Forward 5 minutes Let s discuss: Group Discussion What are you going to commit to changing over the next 6 months? How do you want to be supported to make that change. We will record our responses and circulate to everyone after the session. Chat In 6 months time we will revisit this and see where we have improved and where we will focus next. 13
