Effective Strategies for Managing Difficult Conversations
Strategies for managing difficult conversations include having the conversation promptly, adapting strategies based on the conversation type, active listening, setting clear goals, preparation, concise communication, avoiding mixed messages, and having an exit plan. A case study on addressing a colleague not fitting in and improv exercises to practice handling emotional conversations are also provided. The key takeaway is leveraging these strategies to navigate challenging discussions effectively.
- Difficult Conversations
- Communication Strategies
- Active Listening
- Conflict Resolution
- Effective Communication
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Presentation Transcript
DIFFICULT CONVERSATIONS Karyn Sproles Center for Teaching & Learning
TIPS FOR MANAGING DIFFICULT CONVERSATIONS The most important thing about a difficult conversation is to have it; don t put it off Different types of conversations require different strategies Sometimes the most important thing you can do is listen Have a clear goal in mind it might take several conversations to reach it Be prepared: practice with a colleague if possible Prepare the other person, if not in advance then immediately at the start of the conversation Keep it short Don t send mixed messages, be clear about the outcome and be sure the other person understands it Have an exit strategy: I know it will take time to process this. Let s talk about it again tomorrow
CASE STUDY: A NEWLY HIRED COLLEAGUE IS NOT A GOOD FIT Bud has to tell Tom that he isn t fitting into the institution. He isn t behaving congenially. He is working to further his own interests rather than for the good of the department. What does Bud do to in this conversation to convince Tom that he has to change his ways?
DIFFICULT CONVERSATION IMPROVS You will be given a character to play in a difficult conversation You can make up additional details during the improve You can decide how emotional you want to be during the conversation You and your partner will take turns speaking. You will have directions on who speaks first, but after that you will alternate in response to your partner. YES AND is the first rule of improv. Regardless of what your partner says about the situation (e.g., I know you re upset because your spouse just left you ), you will agree and pick up the next line in the scene
TAKE AWAYS What can we take away from today s Pop Up?
