Workshop on Dak Ghar Niryat Kendra - Department of Posts

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International mail services, the Dak Ghar Niryat Kendra (DNK), ease of doing business through DNK, customs clearance process, social impact of DNK, upcoming features, and requirements of exporters.


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  1. Workshop on Dak Ghar Niryat Kendra Department of Posts

  2. Agenda Brief of international mail services. Brief on Dak Ghar Niryat Kendra (DNK). Ease of doing business through DNK Functionality in Customer Portal; Brief on Customs clearance Process Social Impact of DNK Upcoming Features Requirements of Exporters ,product specific certification /any other suggestion

  3. Product features EMS 35 kg Air Parcel 20 kg Registered 2 kg ITPS 2 kg Weight Tracking Yes Yes Yes (Not available for Australia, Germany, USA, Canada, Austria, Belgium, Israel, Norway, Sweden, Denmark ). No Yes Volume Discount Free pick up Yes No Yes Yes Yes Yes Yes Coverage 106 countries 213 countries 213 countries 16 countries Personalised Customer Care Centre Provision for online complaint Yes Yes Yes Yes Yes Yes Yes Yes

  4. Product features EMS Yes Air Parcel Yes Registered Yes ITPS Yes Provision of Advance Payment Facility Provision of Book Now Pay letter Facility Yes No No No Commercial Export Volumetric weight Documentation Yes Yes Yes Yes No No No No CN23 CN 23 CN 22 CN22 Compensation in case of Loss Yes Yes Yes Yes

  5. Compensation Total Loss/Damage Partial loss/damage EMS (Merchandise) Value of content or 130 SDR whichever is less plus postage limited to the value of loss/damage/theft content only Air Parcel Value of content or 40 SDR per parcel & 4.5 SDR per kg whichever is less (upper ceiling - 130 SDR) plus postage Registered Value of content or 30 SDR whichever is less plus postage ITPS Rs. 1000/- or the actual value of damaged/loss content. EMS( Documents ) Only Postage

  6. Discount Structure for EMS Monthly Revenue Discount Below 200000 Nil 200000-1000000 5% 1000001-5000000 10% More than 5000000 15%

  7. Discount Structure for ITPS Monthly Revenue Discount Below 100000 Nil 100000-200000 5% More than 200000 10%

  8. Dak Ghar Niryat Kendra Presence in each Districts (at least one) Export related advice through trained staff Digital Customs clearance ,visibility & Transparency. KYC uploaded on DNK visible to Customs at FPO Postal Bill of Export number and Article Id generation A tool to convert India as a Export Hub

  9. Ease of doing business through DNK Pick up & Volume based discount facility to contractual Customers. Economical products like ITPS & Competitive rates Simplified booking process through API with e-commerce Platform /Aggregators Faster transmission through direct bagging from DNK to mapped FPOs Packaging & Label printing facility Cost on CHAs, Third party software for invoice generation / PBE preparation, Logistics cost to bring articles at FPO is reduced

  10. Highlights of DNK Customer Portal URL -https://dnk.cept.gov.in/customers.web/ is easy accessible Self Registration & Updating of basic profile Uploading of KYC & Products related documents Self booking Retail & Bulk upload Download & Print CN forms,Address slip,Invoice, approved PBE Compliance of Customs query. One article one PBE / Multiple article one PBE MIS for Exporters/Postal administration administration /Customs

  11. Customs Clearance Process Inducted articles are despatched to mapped Foreign Post Offices. After physical receipts , data reflected to Customs Portal. Most of the items cleared through X-ray. Few articles are examined through rescanning /Examiner. Customs asks additional information/documents through Customs portal which reflects on customer portal After compliance through Customer portal , articles are cleared Cleared articles are despatched to destination.

  12. Social Impact More profit in export in comparison to domestic selling. Promotion of farmers/artisan/SHG into exporter Self employment and employment generation. Promotion of local items at global level. Increase GDP & reduce trade defecate.

  13. Upcoming Features Ease of Duty drawback /GST returns Mechanized Customs clearance Digital Payments through portal Bill generation facility through Customer Portal Tie with e-commerce Shipping Platform / Aggregators with Department of Posts to facilitates exporters.

  14. THANK THANK YOU YOU

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