Zip Books Open Forum: Supplemental Statistics and Troubleshooting Common Problems
The Zip Books Open Forum held on Thursday, March 5, 2020, from 11:30 AM to 1 PM featured co-hosts Chris Seal and Teresa Johnson discussing the successful implementation of Zip Books program. The session highlighted the importance of statistics tracking, troubleshooting common issues, and shared valuable tips for efficient program management. Attendees were reminded to actively participate and engage as the session was recorded for later viewing.
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Presentation Transcript
ZIP BOOKS OPEN FORUM SUPPLEMENTAL STATISTICS AND TROUBLESHOOTING COMMON PROBLEMS THURSDAY, MARCH 5, 2020 11:30 AM 1PM
FORUM CO-HOSTS CHRIS SEAL LIBRARY ASSISTANT ZIP BOOKS COORDINATOR TERESA JOHNSON LIBRARY TECHNICIAN ZIP BOOKS COORDINATOR Siskiyou County Library launched Zip Books in November 2017 Alpine County Library launched Zip Books in 2013 Teresa has worked at Siskiyou for 29 years and has been coordinating Zip Books ever since it launched Chris has been working with Zip Books since 2016 when he started at Alpine
Please mute your phones/microphones MEETING REMINDERS Participate by typing in the chat box, raising your hands , or unmuting your phone This session will be recorded for later viewing
SUPPLEMENTAL STATISTICS COMING IN APRIL
3 additional questions # of requests received # of items ordered by format/genre Total staff time for request processing Gathered during month of April Reported in May along with usual monthly statistics Use April 2020 Statistics tab in Excel reporting spreadsheet
TROUBLESHOOTING COMMON PROBLEMS
CHRIS TIPS Check Zip Books email account regularly. Track any exceptions such as Amazon cancellations. Outreach/marketing. Patrons love the program, but they need to know about it first. Word of mouth - best promotional tool! Create New Zips Display to draw attention. Feature new Zip Books on Facebook page. Include link to online submission form. Tell your stakeholders! (BOS, Library, Friends groups, etc.) Google Docs for Data Collection. Multiple users can interact simultaneously. Great for branches that share data. Cross-training. All staff trained to take and place Zip Book orders. (practical in smaller libraries) Zip Books request form. Until recently, we did not use a form for Zip Book requests. We have implemented a form to expedite requests and reduce staff time. http://alpinecountyca.gov/FormCenter/Library-Archives-8/Zip-Books-Request-41
TERESAS TIPS Tracking Zip Books Use Excel spreadsheet to keep track of all orders, patrons, and activities from time of order until item is returned to us No longer keep track of unfulfilled requests Build program parameters into Zip Books request form https://www.co.siskiyou.ca.us/library/webform/zip-books Patrons must confirm Yes that item is more than 90 days old, not currently available through library, and that they have no other Zip Books requests at the time Helps to keep non-parameter submissions to a minimum Notifying patrons about late Zip Books Patrons can enjoy their Zip requests for 3 months Will send bulk reminders to patrons via email and by placing messages in their library card accounts Has helped increase the number of overdue items returned
OTHER COMMON PROBLEMS Lost deliveries Lost returns Patron issues Fulfilling duplicate requests
SHARE SESSION FEEDBACK Complete our quick 3 minute survey: https://www.surveymonkey.com/r/YQV2ZHJ ADDITIONAL QUESTIONS If we didn t get around to your question today or would like to get clarification on something that was discussed, feel free to contact Mercy by email or phone!
THANK YOU FOR PARTICIPATING IN OUR OPEN FORUM!
