User Research for Technical Documentation
Webinar
On
User
Research
for
Technical
Documentation
S
p
e
a
k
e
r
C
o
r
l
y
n
n
e
O
’
S
u
l
l
i
v
a
n
User experience and technical
writing consultant
Overview
Applying a
UX
framework
—
the
double
diamond
to
help
research
for
documentation
Validating
your
documents
with
users
Using
the
UX
double
diamond
framework
•
Discover:
Identify
your
users
and
stakeholders.
Who
are
they,
and
what
roles
do
they
play
in
the
process?
•
Define:
Specify
their
requirements
and
determine
the
most
suitable
approach
to
meet
their
needs.
•
Develop:
Assess
the
usefulness
of
the
chosen
approach.
Have you
validated
the
variations
to
ensure
they
align
with
user
and
stakeholder
expectations?
•
Deliver:
Set
a
timeline
for
delivery
and
confirm
readiness.
Have
you validated
the
developed solution,
ensuring
it meets
the
expectations
of
both
users
and
stakeholders?
D
i
s
co
v
er
Define
De
l
i
v
er
D
e
v
elop
Discovery
phase
for
technical
documentation
Phase
one
of
the double
diamond
UX
framework
Objective:
Uncover
insights
to
inform
documentation
strategy.
Activities:
Conduct
user interviews
and surveys
to understand
needs.
Conducting
secondary
research
to
back
your
findings
Analyze
existing
documentation
usage
and
pain
points.
Identify
key
user
personas
for
targeted
research.
Di
s
c
o
v
e
r
Define
De
l
i
v
er
D
e
v
elop
Define
phase
for
technical
documentation
Phase
two
of
the
double
diamond
UX
framework
•
Objective:
Refine focus
and
generate
ideas
for
documentation
improvement.
•
Activities:
Synthesize
user
research
findings
to
define
key
challenges.
Collaborate
with
stakeholders
to
brainstorm
solutions.
Prioritize
ideas
based
on
user
needs
and
business
goals.
Develop
phase
for
technical
documentation
Phase
three
of
the
double
diamond
UX
framework
Objective:
Transform
ideas
into
tangible
documentation
solutions.
Activities:
Explore
various
documentation
formats
(tutorials,
F
A
Qs,
et
c
.
)
.
Work
closely
with
subject
matter
experts
for
accurate
content.
Prototype
documentation
layouts
and
styles.
Iterate
based
on
feedback
from
both
technical
and
non-technical
stakeholders.
Deliver
phase
for
technical
documentation
Phase
four
of
the
double
diamond
UX
framework
Objective:
Prepare
and release
refined
documentation.
Activities:
Validate
prototypes
through
usability
testing.
Finalize documentation
based on
user
and
stakeholder
feedback.
Establish
a
communication
plan
for
documentation
release.
Implement
training
sessions
for
support
teams
and
end-users.
Monitor
post-launch
feedback
and
usage
for
continuous
improvement.
Que
s
tions
?
Thank
You!
Join Corlynne O'Sullivan, a user experience and technical writing consultant, as she shares insights on conducting user research for technical documentation. Learn valuable strategies and best practices to enhance the user experience of your technical content. This webinar is a must-attend for professionals seeking to improve the clarity, accessibility, and effectiveness of their technical documentation through user-centric research.
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Presentation Transcript
Webinar On User Research for Technical Documentation Speaker Corlynne O Sullivan User experience and technical User experience and technical writing consultant writing consultant
Overview Applying a UX framework the double diamond to help research for documentation
Validating your documents with users Using the UX double diamond framework Discover: Identify your users and stakeholders. Who are they, and what roles do they play in the process? Deliver Discover Define: Specify their requirements and determine the most suitable approach to meet their needs. Develop: Assess the usefulness of the chosen approach. Have you validated the variations to ensure they align with user and Define Develop stakeholder expectations? Deliver: Set a timeline for delivery and confirm readiness. Have you validated the developed solution, ensuring it meets the expectations of both users and stakeholders?
Discovery phase for technical documentation Phase one of the double diamond UX framework Objective:Uncoverinsights to informdocumentation Deliver strategy. Discover Activities: Conduct user interviewsand surveys to understand needs. Conducting secondary research to back yourfindings Define Develop Analyze existing documentation usage and pain points. Identify key user personas fortargeted research.
Define phase for technical documentation Phase two of the double diamond UX framework Objective: Refine focus and generate ideas for documentationimprovement. Activities: Synthesizeuserresearchfindingsto define key challenges. Collaboratewithstakeholdersto brainstormsolutions. Prioritizeideasbasedon userneeds and businessgoals.
Develop phase for technical documentation Phase three of the double diamond UX framework Objective:Transformideas into tangible documentation solutions. Activities: Explore variousdocumentationformats(tutorials, FAQs,etc.). Workcloselywith subject matter experts for accurate content. Prototype documentation layouts and styles. Iterate based on feedback fromboth technical and non-technicalstakeholders.
Deliver phase for technical documentation Phase four of the double diamond UX framework Objective: Prepare and release refined documentation. Activities: Validateprototypes through usabilitytesting. Finalize documentation based on user and stakeholder feedback. Establish a communication plan for documentation release. Implement trainingsessions for support teams and end-users. Monitor post-launchfeedback andusage for continuous improvement.
