Transforming Lives: Assistance League Town Hall Meeting Highlights
The Assistance League hosted a series of town hall meetings focusing on COVID-19 updates, thrift shop best practices, leadership training, social media marketing, and FAQs. Key discussions included muting microphones, stopping webcams, reopening thrift shops safely, and improving donation processing procedures. Attendees engaged in sessions led by prominent leaders, emphasizing community strengthening. Valuable resources and guidance were shared to support members in navigating the challenges posed by the pandemic.
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COVID-19 Town Hall Microphone should be muted. Webcam (Video) should be stopped. Note: This town hall meeting is being recorded. Transforming Lives Strengthening Community
COVID-19 Town Hall April 27, 29, & May 1 Kathy Darwin, National President Sharon Hicks, Vice President Chapter Finance Nancy Friedel, Vice President Technology Cherie Kassinger, National Secretary Transforming Lives Strengthening Community
Welcome Agenda Updates Thrift Shop best practices for reopening your thrift shop Thrift Shop questions Transforming Lives Strengthening Community
Leadership Training/ Treasurer s Workshop May 18-20, 2020 Virtual using Zoom Webinar Who should attend? Board Members, Assistant Treasurers, Finance Chairmen $195 per person Transforming Lives Strengthening Community
Social Media Marketing Instagram Facebook Do not forget to: Follow us Like Share Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS The information in this presentation is posted as a document on the national website. 1. Go to assistanceleague.org 2. Log in with your personal email and password 3. Select Member Pages 4. Quick Links has a Coronavirus Updates section 5. This document is listed as COVID-19 FAQs for Thrift Shops Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS What should we consider when processing thrift shop donations? Consider a touchless donation process where donors put items into bins that then are left untouched for a period of time or are processed using a sanitizing/fogger system. Date and leave untouched for three days for soft-sided materials; five days for hard-sided. Consider purchasing a sanitizing fogging machine, available at Amazon and other outlets (cost is around $300 or less), which will sanitize items. Think about accepting member donations prior to general public donations to stagger processing workload. Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS When our state and local officials say it is safe to reopen, how can we make our retail space safer? May want to initially open with reduced hours or fewer days. Limit store traffic; 5-8 customers/1000 square feet; beyond that limit to one in for one out. Add one-way traffic signs to aisles. Add six-foot safe distance markers to check-out area. Install Plexiglas shield at register. No dressing room use. No restroom use (thoroughly sanitize if emergency use happens). No returns, no holds. Clean/sanitize entrance and exit doors frequently. Consider whether to allow reusable bags brought in by customers based on local regulations. Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS How can we provide for a safe customer experience? Temperature checks (follow CDC/local guidelines). Provide hand sanitizer. Clean/sanitize carts, shopping baskets before each use. Clean/sanitize check-out area after each customer. Provide tray to pass cash back and forth, no hand-to- hand. Ensure safe distancing is followed, using extra staff person if needed. Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS What are best practices for volunteer/ employee safety? Wear masks. Wear gloves. Temperature checks; stay home if ill. Ask for volunteers first to staff the store. May want to add extra staff early on to monitor safety protocols. Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS What are some ideas for marketing our re-opening? Inside and outside signage about safety protocols. Use social media now to talk about getting ready to welcome you back. Re-opening sales/specials. Provide explanations for what we are doing. Transforming Lives Strengthening Community
THRIFT SHOP FREQUENTLY ASKED QUESTIONS How should we get started with the re-opening process? Begin now with marketing . . . see above. Clean and thoroughly sanitize store, front and back. Begin accepting donations as noted above. Open with limited days/hours. Ramp up over time to full operations. Transforming Lives Strengthening Community
Thrift Shop Opportunities How else can we support you in this process? Bulk purchasing possibilities? Marketing/Communications help? Other? Transforming Lives Strengthening Community
Kathy Darwin president@assistanceleague.org Sharon Hicks vpchapterfinance@assistanceleague.org Nancy Friedel vptechnology@assistanceleague.org Cherie Kassinger secretary@assistanceleague.org Transforming Lives Strengthening Community
