The 6 Cs of Effective Care: A Guide to Compassionate Healthcare

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Care, compassion, competence, communication, courage, and commitment are the cornerstones of effective healthcare delivery. These core values define how care is given, emphasizing empathy, respect, expertise, and effective communication. By embodying these principles, healthcare professionals can provide high-quality care that meets the diverse needs of individuals and communities.


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  1. 6 Cs Care Compassion Competence Communication Courage Commitment https://www.england.nhs.uk/6cs/wp- content/uploads/sites/25/2015/03/introducing-the- 6cs.pdf

  2. Care

  3. Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life

  4. Compassion Compassion

  5. Compassion is how care is given through relationships based on empathy, respect and dignity. It can also be described as intelligent kindness and is central to how people perceive their care

  6. Competence Competence

  7. Competence means all those in caring roles mist have the ability to understand an individual s health and social needs. It is also about having the expertise, clinical and technical knowledge to deliver effective care and tre

  8. Communication Communication Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for No decision without me . Communication is the key to a good workplace with benefits for those in our care and staff alike.

  9. Courage Courage Courage enables us to do the right thing for the people we care for, to speak up when we have concerns. It means we have the personal strength and vision to innovate and to embrace new ways of working.

  10. Commitment Commitment

  11. A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients. We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead.

  12. Lets look at the workbook together In groups pick a standard and think of your workplace How are you going to achieve and show your assessor that you have achieved the desired learning. Tip---think of some SMART goals to help you

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