The Importance of Workplace Compassion in Healthcare

 
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High quality patient
experience cannot be
achieved 
- ethically or
sustainably - 
at the
expense of staff
 
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NHS serves more than 52 million people
Around 1.3 million staff members
54% of staff professionally clinically qualified
The NHS deals with over 1 million patients every 36 hours
13% of all people in employment in the UK work in
healthcare.
https://www.nhsconfed.org/resources/key-statistics-on-the-
nhs
 
More than 60% of NHS staff in England report having recently attended work
despite not feeling well enough to perform their duties (Boorman, 2009)
Poor mental health  = ¼ of staff absences (Boorman, 2009)
Self-reported stress affects around 1/4 of NHS employees (NHS Employers 2014).
Death by suicide is highest amongst the caring professions (Meltzer et al, 2008).
NHS staff are all more prone to work-related illness (CIPD, 2013).
Stress and mental health issues have overtaken musculoskeletal disorders as the
main reason for sickness absence (NHS Employers 2014).
 
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‘NHS staff are more likely than the rest
of the working population to become
patients’
(Michael West, 2016)
 
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Growing demand
Intensity
Acuity
Compassion
 
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Stress
Burnout
Bullying
Compassion fatigue
 
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It is becoming critical that we do all
we can to look after staff better
than we have ever done before,
both for their own and their
patients’ health and well being.
 
10
 
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Special attention is needed to the
importance and significance of
compassionate workplaces.
Consistently thoughtful, caring and
empathetic towards one another.
A wide examples and case studies
about this in the NHS England guide
 
‘Health is all about people. Beyond the glittering
surface of modern technology,
the core space of every health care system
is occupied by the unique encounter between one set
of people who need services and another who have
been entrusted to deliver them.’
   
    
Frenk et al. (2010)
 
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Workplace compassion is evidenced in the interactions
between people in the workplace, the manner in which
people interact with each other at work, (and the
associated expectations of, and responses to, that
interaction) and the culture this gives rise to. Workplace
compassion is experienced by staff as a result of the
thoughtful, caring, and empathetic actions of others
.
 
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“We must show the same care and consideration to ourselves and our
colleagues, as we do to those we serve... providing an appropriate culture,
terms and conditions will mean we gain the most from our staff.”
NHS England (2016)
“Sustained compassion needs time and space to flourish and to safeguard
against burn out. Doctors show significant compassion to our patients, but we
also need to be shown compassion ourselves. Healthcare organisations must
show compassion to their teams and staff - the NHS must develop a culture of
compassion.”
Trimble (2017)
 
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“Everyone can take action now, today, to create a
more compassionate workplace for themselves
and for others.”
NHS England (2018) Towards commissioning for
workplace compassion: a support guide
 
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Slide Note

This slideset is part of a pack of resources for you to adapt and use in your local NHS organisation to support the experience of compassion in the workplace.

You can find the background to NHS England’s initiative to support and improve staff experience, and workplace compassion in particular, in our support guide: https://www.england.nhs.uk/wp-content/uploads/2018/10/towards-commissioning-for-workplace-compassion-a-support-guide-v2.pdf

The resource pack for workplace compassion includes handouts for you to use in conjunction with these slides.

This set of slides is intended to introduce a series of resource materials that support workplace compassion for you to adapt and apply in your workplace.

All the resources can be adapted or tailored, so do please add your own logo, and adapt and change the slides to suit your own workshop or presenting style and your local situation and audience.

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Caring for the people who care is crucial in healthcare settings like the NHS. High demands on staff can lead to stress, burnout, and even illness. Prioritizing staff well-being not only benefits the employees themselves but also improves patient care outcomes. Addressing issues like staff mental health, stress, and burnout is essential for sustaining a compassionate and effective healthcare system.

  • Workplace Compassion
  • Healthcare
  • NHS
  • Staff Well-being
  • Patient Care

Uploaded on Jul 30, 2024 | 0 Views


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  1. Workplace compassion: Why does caring for the people who care matter? www.england.nhs.uk

  2. Experiences of care - the reality High quality patient experience cannot be achieved - ethically or sustainably - at the expense of staff www.england.nhs.uk

  3. NHS context NHS serves more than 52 million people Around 1.3 million staff members 54% of staff professionally clinically qualified The NHS deals with over 1 million patients every 36 hours 13% of all people in employment in the UK work in healthcare. https://www.nhsconfed.org/resources/key-statistics-on-the- nhs www.england.nhs.uk

  4. So how are NHS staff feeling? More than 60% of NHS staff in England report having recently attended work despite not feeling well enough to perform their duties (Boorman, 2009) Poor mental health = of staff absences (Boorman, 2009) Self-reported stress affects around 1/4 of NHS employees (NHS Employers 2014). Death by suicide is highest amongst the caring professions (Meltzer et al, 2008). NHS staff are all more prone to work-related illness (CIPD, 2013). Stress and mental health issues have overtaken musculoskeletal disorders as the main reason for sickness absence (NHS Employers 2014). www.england.nhs.uk

  5. A critical issue NHS staff are more likely than the rest of the working population to become patients (Michael West, 2016) www.england.nhs.uk

  6. Balancing two global phenomena Staff Stress Burnout Bullying Compassion fatigue Patients Growing demand Intensity Acuity Compassion www.england.nhs.uk

  7. Put simply.two sides, one coin www.england.nhs.uk

  8. Higher priority for experiences of staff It is becoming critical that we do all we can to look after staff better than we have ever done before, both for their own and their patients health and well being. 10

  9. Wide range of measures to support health and wellbeing and Special attention is needed to the importance and significance of compassionate workplaces. Consistently thoughtful, caring and empathetic towards one another. A wide examples and case studies about this in the NHS England guide

  10. Experiences of care for all Health is all about people. Beyond the glittering surface of modern technology, the core space of every health care system is occupied by the unique encounter between one set of people who need services and another who have been entrusted to deliver them. Frenk et al. (2010) www.england.nhs.uk

  11. Our definition of workplace compassion Workplace compassion is evidenced in the interactions between people in the workplace, the manner in which people interact with each other at work, (and the associated expectations of, and responses to, that interaction) and the culture this gives rise to. Workplace compassion is experienced by staff as a result of the thoughtful, caring, and empathetic actions of others. www.england.nhs.uk

  12. National calls to action We must show the same care and consideration to ourselves and our colleagues, as we do to those we serve... providing an appropriate culture, terms and conditions will mean we gain the most from our staff. NHS England (2016) Sustained compassion needs time and space to flourish and to safeguard against burn out. Doctors show significant compassion to our patients, but we also need to be shown compassion ourselves. Healthcare organisations must show compassion to their teams and staff - the NHS must develop a culture of compassion. Trimble (2017) www.england.nhs.uk

  13. Your call to action Everyone can take action now, today, to create a more compassionate workplace for themselves and for others. NHS England (2018) Towards commissioning for workplace compassion: a support guide www.england.nhs.uk

  14. Your compassionate actions Table Discussion: What practical steps can you personally take straight away - today - to support positive staff experience/compassionate workplaces in your own teams/services/organisations? www.england.nhs.uk

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