Streamlining Telework Printing with Outgoing Correspondence Center (OCC)

The Outgoing Correspondence Center (OCC) was established to centralize the printing and mailing of claims-related correspondence for teleworking employees in the energy program. Learn about the inception of OCC, the team behind its development, and why Seattle was chosen as the centralized printing site. Follow the pilot program in Jacksonville, training schedules, and the future implementation plan for Energy district offices and FAB.

• Telework
• Printing
• Correspondence
• Centralized
• Energy

miro Follow

Uploaded on Aug 05, 2024 | 3 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

Presentation Transcript

1. OUTGOING CORRESPONDENCE CENTER (OCC) FOR THE ENERGY PROGRAM

2. Introduction: What is OCC? The Outgoing Correspondence Center (OCC) was created based on an OWCP initiative to establish one centralized print location. OCC will allow employees who are in a telework status to print claims related correspondence and have it mailed out for them from an established location. The original name was Energy Centralized Printing (ECP). This changed to OCC the week of August 3rdto support the OWCP concept. Longshore (LS) took the lead and established a pilot in Jacksonville for centralized printing.

3. Introduction: The Team On April 9-10, 2015, a group of DEEOIC employees met in Washington, D.C. to develop the criteria and requirements for OCC, and based on lessons learned from the LS pilot, the team developed procedures and a training plan to implement OCC throughout the Energy district offices and FAB. National Office: Shantoyia Adewunmi (BAS), Rhonda Chappelle (BOTA), Sarah Friedman (Policy), Victoria Lewis (Policy), Josh Novack (Front Office), Carol Robinson (BOTA/BAS) and Heather Steinitz (BTS) FAB: Thomasyne Hill (NO), George Jordan (NO) and Lise McKenney (FAJ) Jacksonville: Tim Henthorn Cleveland: Amanda Wine Denver: Bernadette DeHerrera Seattle: Marcus Gerlach, Christy Long, Jill Mortimer and Joleen Smith

4. Introduction: Why Seattle? Users will email their documents to an email group which will be managed by the Seattle district office. Seattle was chosen as the site for centralized printing to support workplace flexibilities and telework. In addition, there is a 3-hour time difference between the east coast and Seattle. With the back-file conversion being conducted in Seattle they also have the on-board contract staff to manage this new process. .

5. Introduction: The Pilot-Jacksonville The Energy pilot began in the Jacksonville district office and FAJ and launched on Tuesday, May 26, 2015. Jacksonville was selected as the pilot based on the size of their office and number of potential teleworks. Based on what we learn from the Jacksonville pilot and post launch survey will determine what additional changes, if any, need to be made.

6. Introduction: The Schedule Jacksonville: Training Launch May 20 - 21, 2015 May 26, 2015 National FAB: Training Launch June 9 - 10, 2015 June 15, 2015 Cleveland: Training Launch July 22 - 23, 2015 July 27, 2015 Denver: Training Launch August 11 - 12, 2015 August 17, 2015 Seattle: Training Launch September 9 - 10, 2015 September 14, 2015

7. Introduction: Who Can Use OCC? Only those employees who telework AND who do claims related work AND have attended OCC training

8. Introduction: Wet Signatures With the advent of OCC, the list of documents requiring wet signature was reviewed by the Director and many changes were made. Effective immediately, wet signatures will only be required for: Reconsiderations Decisions Consequential Illness Decisions (which require a letter decision) Director s Orders Final Decisions

9. Process: Auditing the process Entering correspondence printing information on your Daily Tracking Log Metrics and what they will be used for during the pilot Need to update ECS

10. Process: Whats Next Mandatory training Training Evaluation Form Post-survey and what we will do with the results Future of Centralized Printing: An OWCP perspective

11. Process: OCC Area for Attachments

12. Process: OCC The Equipment

13. Questions?