Stakeholder Workshop on Homelessness Planning - July 20, 2017

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Purpose – to develop recommendations for

how services will be funded, planned and

delivered in the future

•

Account for changes (need / demand,

legislation, funding pressures, innovations) and

ensure resources are being put to best use

•

Wider context – how the City works to respond

to homelessness

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Risks to people sleeping rough

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Mostly families

•

Suitability of response (environment, support, duration of

stay, location)

•

Serious and unbudgeted expenditure

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Risks associated with other losses of funding (e.g.

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•

Uncertainties through proposed changes to funding of

supported housing (devolved HB ‘top ups’)

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Risks associated with other losses of funding (e.g.

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Uncertainties through proposed changes to funding of

supported housing (devolved HB ‘top ups’)

•

M

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•

High proportion of people with mental health needs

amongst homeless in City

•

Mental health support ‘not meeting needs’

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(assured shorthold

tenancy)

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•

Significant increase in breakdown of tenancies as cause

of homelessness 

•

Increased reliance on less secure PRS to resolve

homelessness 

•

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Welfare Reform, roll out of Universal Credit

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Duty to provide advisory services – specifically to meet

the needs of certain groups

•

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•

Duty to prepare a plan of action for prevention

•

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•

Expected to come into force in 2018

•

Extra funding (two years only) for new burdens

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•

3 areas – prevention, response, sustainment

•

Listen to us talk about the things we’re

focusing on and the ideas for how we might

respond

•

Highlight benefits and pitfalls of different ideas

put forward & shape / propose alternatives

•

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:

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.

In high demand – services have waiting lists

BUT feedback that support wasn’t available for

long enough.

“

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”

Strong stakeholder support for prevention:

•

It costs us less

•

It’s more successful at meeting peoples needs

“

T

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n

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p

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o

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v

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s

”

People told us:

•

Criteria were too restrictive

•

Thresholds were too high

BUT with limited resources do we need to be more

targeted?

“

S

p

e

n

d

t

o

s

a

v

e

”

Currently almost 25% of the HRS homelessness

budget is spent on preventative services.

Q) Do we need to shift this and how?

“

T

h

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l

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s

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s

”

Aim: More prevention activity which has more

chance of working

•

Free info & advice for all

•

Duty to refer

•

Definition of “threatened with

homelessness” – 56 days from 28 days

•

Assessment & Personalised Housing Plan

“

A

n

y

o

n

e

c

a

n

e

n

d

u

p

h

o

m

e

l

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s

s

”

•

Young People – care leavers

•

Mental Health

•

People leaving hospital

•

People released from prison

•

Victims of domestic abuse

•

NRPF

•

Survivors of modern slavery

•

Priority Families

“

E

n

c

o

u

r

a

g

e

s

e

r

v

i

c

e

s

t

o

w

o

r

k

c

l

o

s

e

r

t

o

g

e

t

h

e

r

”

The risks:

•

“Pushed from pillar to post”

•

Duplication

•

Missed opportunities to identify early indicators

The options:

•

Identified pathways

•

Co-location

•

Co-ordination

•

Joint assessments

“

E

a

r

l

y

i

n

t

e

r

v

e

n

t

i

o

n

b

y

h

o

u

s

i

n

g

a

d

v

i

c

e

s

e

r

v

i

c

e

s

”

•

993 citizens support

•

£64,487.40 claimed in benefits

•

£97,712 in debt addressed

•

217 citizens avoided homelessness

•

Private tenants

“

W

e

n

e

e

d

t

o

g

e

t

t

o

t

h

e

r

o

o

t

”

“

F

a

m

i

l

i

e

s

s

t

r

u

g

g

l

e

t

o

m

a

n

a

g

e

o

n

t

h

e

l

i

t

t

l

e

t

h

a

t

t

h

e

y

h

a

v

e

”

“Government welfare policy is the main reason

people are at risk of homelessness”

“Universal credit is a big problem”

Option:

•

Co-ordinated and targeted approach to

preparing people for Universal Credit – what

does this look like?

“

P

e

o

p

l

e

i

n

t

h

e

p

r

i

v

a

t

e

r

e

n

t

e

d

s

e

c

t

o

r

a

r

e

v

u

l

n

e

r

a

b

l

e

”

“

P

R

S

g

i

v

e

s

n

o

s

t

a

b

i

l

i

t

y

t

o

p

e

o

p

l

e

”

•

Accessibility

•

Affordability

•

Quality

•

S

t

a

b

i

l

i

t

y

Option:

R

e

p

l

i

c

a

t

i

n

g

t

h

e

s

u

p

p

o

r

t

t

e

n

a

n

t

s

i

n

s

o

c

i

a

l

h

o

u

s

i

n

g

c

a

n

a

c

c

e

s

s

f

o

r

t

h

o

s

e

i

n

t

h

e

P

R

S

.

O

p

t

i

o

n

s

-

p

r

e

v

e

n

t

i

o

n

•

Protect spending on prevention

•

Improve the way services work together

•

Focus preventative activity around individual

plans for prevention developed at Housing Aid

(required for anyone at risk within 56 days

under the new Homelessness Reduction Act) –

tighten focus on tenancy sustainment

•

Focus on homeless families – particularly

those:

-

In the private rented sector

-

Affected by Universal Credit

Q

u

e

s

t

i

o

n

s

•

Which ideas should we carry forward, and

which need a rethink?

•

What do we need to keep in mind in

developing the ideas you support?

•

Have we focused on the right areas?

What’s missing?

•

Y

o

u

h

a

v

e

a

r

o

u

n

d

2

5

m

i

n

u

t

e

s

B

r

e

a

k

–

1

5

m

i

n

s

W

o

r

k

s

h

o

p

2

:

R

e

s

p

o

n

d

i

n

g

t

o

H

o

m

e

l

e

s

s

n

e

s

s

W

h

a

t

’

s

c

o

v

e

r

e

d

?

•

Assistance for people who have no

accommodation available – no opportunity for

prevention

•

Includes assistance for singles and families

•

Access to accommodation with or without

support

•

Assistance for rough sleepers

R

o

u

g

h

s

l

e

e

p

i

n

g

Rough

 Sleepers

Enablement

Service (SOT

)

£215k pa

No Second Night

Out (NSNO)

£50k pa

Winter

 Measures 

£100k

 in 16/17

Funding

 in 17/18

TBC

Winter Shelter

(not funded)

R

o

u

g

h

s

l

e

e

p

i

n

g

–

f

i

n

d

i

n

g

s

•

Increase in number of people found sleeping rough

from fewer than 5 to 35 from 2010-16

L

o

c

a

l

c

o

n

n

e

c

t

i

o

n

•

Less than 40% from Nottingham City

•

Major issues in supporting people without recourse to

public funds (refugees and migrants) – approx 15%

•

Similarly challenges in supporting people without local

connection – approx 25% from Nottinghamshire

•

Reconnections happening (50 in 16/17) but on

voluntary basis only

R

o

u

g

h

s

l

e

e

p

i

n

g

–

f

i

n

d

i

n

g

s

(

c

o

n

t

’

d

)

•

T

h

o

s

e

w

i

t

h

l

o

c

a

l

c

o

n

n

e

c

t

i

o

n

h

a

v

e

c

o

m

p

l

e

x

n

e

e

d

s

–

e

x

c

l

u

s

i

o

n

,

s

u

b

s

t

a

n

c

e

m

i

s

u

s

e

–

n

o

t

j

u

s

t

a

b

o

u

t

h

o

u

s

i

n

g

•

Overlap with begging relatively small (15%) but may

be a cause

•

Support for outreach activity in the City in feedback –

”one of the best”

•

Challenges in access to supported accommodation

•

Support for winter shelter / measures – 193 individuals

accommodated, 116 positive outcomes (6,000 spaces

used) – 

“winter shelter is invaluable”

R

o

u

g

h

s

l

e

e

p

i

n

g

–

o

p

t

i

o

n

s

/

p

r

o

p

o

s

a

l

s

1.

Tender for further delivery of outreach support

for rough sleepers – maintain services

2.

Commission / contract for winter measures on

a longer term basis – but maintain diversity

3.

Create opportunity for person centred housing

and support solutions through commissioning

of supported accommodation

4.

Seek to develop wider partnership strategy for

rough sleeping to include enforcement and

substance misuse treatment

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

S

i

n

g

l

e

s

•

T

o

t

a

l

o

f

1

0

s

u

p

p

o

r

t

e

d

a

c

c

o

m

m

o

d

a

t

i

o

n

s

e

r

v

i

c

e

s

(

f

o

r

h

o

m

e

l

e

s

s

n

e

s

s

)

c

o

m

m

i

s

s

i

o

n

e

d

i

n

t

h

e

C

i

t

y

w

i

t

h

H

R

S

f

u

n

d

i

n

g

p

r

o

v

i

d

i

n

g

3

3

4

b

e

d

s

p

e

r

n

i

g

h

t

•

Direct access – 129 beds

•

Specialist ‘2

nd

 stage’ – 205 beds

Overview of services - Direct access

Total bed spaces: 129

HRS spending on Direct Access: £1.2m

New Albion

24 beds

Single Adults

London Road

55 beds

 Single Adults

GH House

15 beds

Single Adults

Pelham Avenue

10 beds

Single Adults

Homelessness Prevention Gateway

40 Forest Road W

15 beds

Single Adults

Overview of services - Second stage

Total bed spaces: 205

HRS spending on second stage: £1.6m

Colville Complex

Needs

23 beds

Female only

Men’s Complex

Needs

23 beds

Male only

Bentinck Road and

MV House

38 beds

Drug & Alcohol

Corporation

Oaks

12 beds

Young people

Offenders’

Accommodation

55 beds

Young People’s

Accommodation

Service

41 beds

Ozanam House

13 bed

Young people -

Female only

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

S

i

n

g

l

e

s

•

T

o

t

a

l

o

f

1

0

s

u

p

p

o

r

t

e

d

a

c

c

o

m

m

o

d

a

t

i

o

n

s

e

r

v

i

c

e

s

(

f

o

r

h

o

m

e

l

e

s

s

n

e

s

s

)

c

o

m

m

i

s

s

i

o

n

e

d

i

n

t

h

e

C

i

t

y

w

i

t

h

H

R

S

f

u

n

d

i

n

g

p

r

o

v

i

d

i

n

g

3

3

4

b

e

d

s

p

e

r

n

i

g

h

t

•

Direct access – 129 beds

•

Specialist ‘2

nd

 stage’ – 205 beds

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

S

i

n

g

l

e

s

•

T

o

t

a

l

o

f

1

0

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u

p

p

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r

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a

c

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m

m

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d

a

t

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n

s

e

r

v

i

c

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s

(

f

o

r

h

o

m

e

l

e

s

s

n

e

s

s

)

c

o

m

m

i

s

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i

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d

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C

i

t

y

w

i

t

h

H

R

S

f

u

n

d

i

n

g

p

r

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v

i

d

i

n

g

3

3

4

b

e

d

s

p

e

r

n

i

g

h

t

•

Direct access – 129 beds

•

Specialist ‘2

nd

 stage’ – 205 beds

•

Also non-commissioned temporary

accommodation (e.g. YMCA)

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

S

i

n

g

l

e

s

•

T

o

t

a

l

o

f

1

0

s

u

p

p

o

r

t

e

d

a

c

c

o

m

m

o

d

a

t

i

o

n

s

e

r

v

i

c

e

s

(

f

o

r

h

o

m

e

l

e

s

s

n

e

s

s

)

c

o

m

m

i

s

s

i

o

n

e

d

i

n

t

h

e

C

i

t

y

w

i

t

h

H

R

S

f

u

n

d

i

n

g

p

r

o

v

i

d

i

n

g

3

3

4

b

e

d

s

p

e

r

n

i

g

h

t

•

Direct access – 129 beds

•

Specialist ‘2

nd

 stage’ – 205 beds

•

Also non-commissioned temporary

accommodation (e.g. YMCA)

F

a

m

i

l

i

e

s

•

T

w

o

n

o

n

-

c

o

m

m

i

s

s

i

o

n

e

d

s

e

r

v

i

c

e

s

f

o

r

h

o

m

e

l

e

s

s

f

a

m

i

l

i

e

s

p

r

o

v

i

d

i

n

g

a

t

o

t

a

l

o

f

7

7

u

n

i

t

s

–

E

n

h

a

n

c

e

d

H

o

u

s

i

n

g

B

e

n

e

f

i

t

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

–

f

i

n

d

i

n

g

s

•

M

a

j

o

r

i

t

y

o

f

h

o

u

s

e

h

o

l

d

s

i

n

B

&

B

a

r

e

h

o

m

e

l

e

s

s

f

a

m

i

l

i

e

s

(

c

u

r

r

e

n

t

l

y

7

7

%

)

–

P

1

E

•

Lower support needs

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

–

f

i

n

d

i

n

g

s

•

T

h

r

o

u

g

h

p

u

t

i

n

a

l

l

s

u

p

p

o

r

t

e

d

a

c

c

o

m

m

o

d

a

t

i

o

n

h

a

s

s

l

o

w

e

d

s

i

g

n

i

f

i

c

a

n

t

l

y

,

c

r

e

a

t

i

n

g

f

e

w

e

r

v

a

c

a

n

c

i

e

s

:

•

1/3 fewer families and 1/4 fewer singles moved

through in 2016/17 compared with 2014/15

•

Average length of stay has increased from 21 to 29

weeks for families and  13 to 16 weeks for singles

•

Particular issues in accessing specialist services

•

A

n

i

s

s

u

e

o

f

s

u

p

p

l

y

?

P

R

S

l

e

s

s

a

c

c

e

s

s

i

b

l

e

a

n

d

d

e

s

i

r

a

b

l

e

–

d

i

f

f

i

c

u

l

t

i

e

s

i

n

r

e

s

e

t

t

l

e

m

e

n

t

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

–

f

i

n

d

i

n

g

s

•

T

h

r

o

u

g

h

p

u

t

i

n

a

l

l

s

u

p

p

o

r

t

e

d

a

c

c

o

m

m

o

d

a

t

i

o

n

h

a

s

s

l

o

w

e

d

s

i

g

n

i

f

i

c

a

n

t

l

y

,

c

r

e

a

t

i

n

g

f

e

w

e

r

v

a

c

a

n

c

i

e

s

:

•

1/3 fewer families and 1/4 fewer singles moved

through in 2016/17 compared with 2014/15

•

Average length of stay has increased from 21 to 29

weeks for families and  13 to 16 weeks for singles

•

Particular issues in accessing specialist services

•

A

n

i

s

s

u

e

o

f

s

u

p

p

l

y

?

P

R

S

l

e

s

s

a

c

c

e

s

s

i

b

l

e

a

n

d

d

e

s

i

r

a

b

l

e

–

d

i

f

f

i

c

u

l

t

i

e

s

i

n

r

e

s

e

t

t

l

e

m

e

n

t

•

I

n

c

r

e

a

s

e

d

p

r

e

s

e

n

c

e

o

f

C

I

C

s

i

n

t

h

e

C

i

t

y

(

o

v

e

r

1

0

0

b

e

d

s

)

–

f

i

l

l

i

n

g

g

a

p

?

L

o

w

/

n

o

r

e

g

u

l

a

t

i

o

n

a

n

d

s

o

m

e

c

o

n

c

e

r

n

s

o

v

e

r

l

o

c

a

l

c

o

n

n

e

c

t

i

o

n

A

c

c

o

m

m

o

d

a

t

i

o

n

a

n

d

s

u

p

p

o

r

t

–

f

i

n

d

i

n

g

s

•

Low success rates in single homeless services –

35% leaving to positive outcomes and high

repeated use – 

“hamster wheel” 

– though note

complexity of issues

•

E

n

v

i

r

o

n

m

e

n

t

i

n

l

a

r

g

e

r

s

u

p

p

o

r

t

e

d

a

c

c

o

m

m

o

d

a

t

i

o

n

p

r

o

j

e

c

t

s

r

a

i

s

e

d

a

s

a

n

i

s

s

u

e

b

y

s

t

a

k

e

h

o

l

d

e

r

s

/

p

e

o

p

l

e

u

s

i

n

g

s

e

r

v

i

c

e

s

“

t

o

o

m

a

n

y

p

e

o

p

l

e

u

s

i

n

g

d

r

u

g

s

”

–

r

i

s

k

s

t

o

u

s

e

r

s

•

‘Bad’ referrals linked to demand pressures – 

“any

available space”

•

Finding 

“the right” 

support worker

P

r

o

p

o

s

a

l

s

–

P

r

i

v

a

t

e

S

e

c

t

o

r

L

e

a

s

i

n

g

S

c

h

e

m

e

•

“

.

.better co-ordination of PRS is needed”

•

“use of direct access.. as a method of discharging

temporary accommodation duty.. removing units [for

people with support needs]”

•

O

p

p

o

r

t

u

n

i

t

i

e

s

t

o

d

i

v

e

r

t

f

o

r

t

h

o

s

e

w

i

t

h

l

o

w

e

r

n

e

e

d

s

(

s

o

l

u

t

i

o

n

t

o

B

&

B

)

?

A

p

p

r

o

a

c

h

:

•

Negotiate to take on lease of PRS properties –

guarantee income for period at preferable rate

•

Properties available for LA nominations and sub-let to

homeless households

P

r

o

p

o

s

a

l

s

–

P

r

i

v

a

t

e

S

e

c

t

o

r

L

e

a

s

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•

Relatively quick to introduce – increase capacity

fast

•

Significant cost savings over B&B use

•

Prevents long stay in B&B accommodation and

associated risks to citizens / legal challenges

•

Means of improving standards in PRS

I

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d

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•

Longer term contract for stability and investment

•

Look to increase capacity (beds) through tender

•

Freedoms over accommodation to be used

through less prescriptive contracts (outcomes

focused) – but seek shift to improved model

•

Look for services to bolster Enhanced Housing

Benefit to manage reduction in HRS – saving

needed

•

Create space for Housing First style approach for

clients who will benefit

O

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s

(

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•

Look to build on feedback from citizens re what

matters to them – relationships, motivated support

workers, environment (linked to PIE principles)

•

Explore specific citizen-led requirements to build

into specifications 

M

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y

•

Purpose:

–

Exploratory research study that seeks to understand the

mental health needs of homeless people in the city of

Nottingham

•

Commissioned by NHS Nottingham City Clinical

Commissioning Group

•

Research includes:

–

survey and in-depth interviews with homeless people

–

stakeholder interviews

–

secondary data analysis

–

good practice review

•

Survey complete - draft interim findings have been

presented to steering group

•

Final findings next year

Overview of research

•

167 people completed the survey (target: 150)

•

All had recent experience of homelessness

(currently or in the past 6 months)

•

Surveyed between February and May 2017

•

Accessed through general homelessness services

(not mental health):

–

homelessness hostels, night shelters, day centres,

refuges, Housing Aid, temporary supported housing

schemes, street outreach workers

•

Efforts were made to ensure the sample included a

range of ages, ethnicities, and that women were

adequately represented

•

Half (52%) had been homeless for longer than one

year

About the survey

•

Three-quarters (74%) had been diagnosed with a mental

health issue at some point

–

Depression (61%) and anxiety were most common but

high levels of other issues - e.g. schizophrenia/bipolar

disorder (15%) and PTSD (15%)

•

Two-thirds (62%) had current, self-reported mental health

issues

•

One in five (19%) had been detained under the Mental Health

Act (sectioned)

–

one-quarter still homeless following discharge (small

sample)

•

Over half (59%) with mental ill health were accessing

support/treatment.

–

A further 19% reported that they did not need any support

or treatment

–

Medication was the most common form of treatment

Key findings

•

Mutually reinforcing relationship between mental health and

homelessness - sometimes mediated by other issues such

as drug or alcohol use

•

Majority of respondents (84%) report that their mental

health or wellbeing had been negatively affected by their

homelessness

•

No evidence of a large cohort unknown to mental health

services (i.e. most are diagnosed)

–

BUT, diagnosis may not reflect clients view of their mental

health and they may not be receiving the appropriate services

•

Complex needs - high levels of experience of:

–

Prison, domestic violence, alcohol/drug dependency, local

authority care

•

More detail on causation and individual experiences

emerging from in-depth interviews

Reflections

M

e

n

t

a

l

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e

a

l

t

h

•

MH pathway review found supported accommodation

working well for those able to access it

•

Working with social care and health colleagues to

understand wider system

M

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t

a

l

h

e

a

l

t

h

•

MH pathway review found supported accommodation

working well for those able to access it

•

Working with social care and health colleagues to

understand wider system

O

p

t

i

o

n

s

•

Strengthen MH pathway – seek to increase capacity

within MH specific services

•

Create more support for MH within general

homelessness services

•

Seek co-location to build scope for further join up

•

Focus on accommodation and seek access via ASC

Y

o

u

r

v

i

e

w

s

–

w

o

r

k

s

h

o

p

•

Which ideas should we carry forward, and

which need a rethink?

•

What do we need to keep in mind in taking

forward the ideas you support?

•

Have we focused on the right areas? What’s

missing?

•

Y

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h

a

v

e

a

r

o

u

n

d

3

5

m

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•

Rough sleeping – continue winter shelter / support, engage

partners on causes e.g. substance misuse and seek flexible

options through supported accommodation (Housing First)

•

Seek to establish Private Rented Sector Leasing Scheme to

quickly increase access to accommodation (for lower needs

/ families) – PRS properties sub-let by the Council or

partner social landlord to homeless households

•

Long term, freer (wider and outcomes focused) contracts for

supported accommodation – more opportunity to use all

available accommodation to increase available beds and to

provide for different needs

•

Savings needed from spend on supported accommodation

– encourage use of Enhanced Housing Benefit where

eligible for funding

W

o

r

k

s

h

o

p

3

:

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Recovering from homelessness:

Supply of settled accommodation

Rachael Harding, Housing Strategy Specialist

•

Length of stay in TA has

increased

•

Move on is achieved for less

than a quarter of people in

supported accommodation

Why?

People can’t find…or access decent

accommodation that they want…or can afford…

Local Housing Profile

Why are there difficulties?

Pressure on Housing supply

•

Difficulties in 

availability

 and 

accessibilit

y for

both PRS and Social Housing

•

Affordability

 issues in the PRS which could extend

to social housing for under 35s and those affected

by Benefit Cap

•

Both tenures are 

suitable

 for habitation –

however, there can be issues with property

standards in the PRS

•

Social housing remains more 

desirable

 than the

PRS

Impact of

Government

policy on supply

•

National Housing Policy

•

Welfare Policy

•

Other

-

Future funding model of supported housing

New system of delivery

Homelessness Reduction Act

Addressing

accessibility of

traditional

tenure options

•

Social housing

Allocations policy, managing expectations, roles of

housing associations, new builds, shared housing

•

Private rented sector

Enhancements to PRS access schemes

New housing

delivery models

•

Housing First (principles – utilising EHB)

•

Social letting agency – for long term housing

(seamless transference of temp to perm without

household moving)

•

Utilising micro homes

•

Role for Social enterprises and Community

Interest Companies

•

WHAT ELSE…?

Support

•

What support do people need for positive and

sustained resettlement?

•

Who should deliver the support and in what way?

Support is needed

It shouldn’t be time-limited

There shouldn’t be a delay in receiving it,

It should be aligned with pre-tenancy training,

There should be a multi-agency approach to

delivery

Specific areas of focus

- Enhanced pathways

Young people

Mental health

People leaving hospital

People released from prison

NRPF

Survivors of modern slavery

Priority families

Recovering from Homelessness

– Your views

•

Enhanced Private Rented Sector

Access Scheme

•

Housing First

•

Micro homes etc.

•

Resettlement sustainment

support

•

Managing expectations

•

Allocations policy

•

Social Letting Agency

•

Social Enterprises and

Community Interest Companies

•

Which ideas should we

carry forward, and which

need a rethink?

•

What do we need to keep in

mind in developing the

ideas you support?

•

Have we focused on the

right areas? What’s

missing?

•

You have around 

35

minutes

•

Please 

write it down

!

C

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(July 2017)

Developing and

selecting ideas

F

i

n

a

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e

&

c

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m

i

s

s

i

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n

s

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s

(Approval Sept /

Oct 2017)

P

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e

(from April

2018)

C

o

n

t

a

c

t

:

Bobby Lowen, Commissioning Lead

Nottingham City Council

alan.lowen@nottinghamcity.gov.uk

0115 876 3571